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Customer Service Administrative Assistant

Location:
Regina, SK, Canada
Posted:
December 15, 2018

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Resume:

ENIOLA.C.BABATUNDE

*** ***** ********, ******, **. S4R 6K7 • 306-***-**** • ac7y7a@r.postjobfree.com https://www.linkedin.com/in/eniola-babatunde-14042766/

SKILLS HIGHLIGHTS

Over six years of experience in Customer Service and Administration

Excellent verbal and written communication skills

Strictly attentive to detail

Strong keyboarding and information technology skills

Impeccable ability to multi-task

Multilingual: Fluent in English and a basic speaker in French

Proficient in: -Microsoft word, excel, PowerPoint and CRM Maestro database

WORK EXPERIENCE

Customer Service Officer January 2018 to Present Hinduja Global Solutions, Canada.

Provide information about enquiries made by customers as well as offer up to date information to attract prospective customers

Advice and assist customers in making the right decision regarding what plan or package is best suitable for them

Create alerts and reminders on customer accounts to notify customers of changes, renewals or term offers by phone, email or text messages

Resolve customer issues regarding the product and services by clarifying and determining the cause of the problem; outlining and explaining the best solution to resolve the problem as well as constantly following up with customers to ensure their services are running smoothly

promote sustainable relationships and trust with customers through open and interactive communication

Maintain customer accounts by updating essential information such as payment, contact numbers and address information

SELECTED ACHIEVEMENT: The best performance of a week, in the month of May 2018 for ‘Resolving Customers’ issues on the first call’.

Administrative Support Officer October 2016 to November 2017

N-Power Health, Lokoja, Nigeria

Welcomed patients and visitors by greeting them in person or on the telephone

Ensured availability of patient information by filing and retrieving patients records

Maintained patient accounts by updating essential information such as payment, contact numbers and address information

Took calls and messages on behalf of medical personnel

Maintained office supplies by checking reserve to determine supply level; anticipating needed supplies; placing and accelerating orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs

Liaised and offered support to other departments

Administrative Officer January 2013 to September 2016

Funtoks Co-design Limited, Lagos, Nigeria

Provided administrative and clerical support to other departments

Ensured documents were properly filed for easy access and orderliness

Prepared and edited documents such as letters, reports, and emails

Created databases and spreadsheets that improved record management

Prepared weekly reports in order to track performance and progress level of the company

Documented supplies received by the company

Demonstrated the ability to learn new organizational processes, workflows, and policies

Handled office tasks, transcribed minutes from meetings, and reordered supplies

Administrative Assistant November 2011 to October 2012 Wema Bank Plc, Lagos, Nigeria

Discovered clients’ needs through client engagement by actively promoting, offering and enrolling them for the products that meet those needs

Received and responded to customer inquiries on account balances, transaction details, statements, fees and charges

Acted as a major contact point with customers, as well as support functions to ensure smooth account operations

Contacted customers to build relationship and give feedback regarding enquiries on account or operational matters

Assisted Customer Service Manager in dealing with requests and performed general office administrative duties

Verified account opening forms and credentials for record purposes

EDUCATION

B.A. Degree in History and International Relations October 2011

Redeemer’s University, Nigeria.

Diploma Certificate in French Language December 2009

Universite de Lome, Togo



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