ENIOLA.C.BABATUNDE
*** ***** ********, ******, **. S4R 6K7 • 306-***-**** • ac7y7a@r.postjobfree.com https://www.linkedin.com/in/eniola-babatunde-14042766/
SKILLS HIGHLIGHTS
Over six years of experience in Customer Service and Administration
Excellent verbal and written communication skills
Strictly attentive to detail
Strong keyboarding and information technology skills
Impeccable ability to multi-task
Multilingual: Fluent in English and a basic speaker in French
Proficient in: -Microsoft word, excel, PowerPoint and CRM Maestro database
WORK EXPERIENCE
Customer Service Officer January 2018 to Present Hinduja Global Solutions, Canada.
Provide information about enquiries made by customers as well as offer up to date information to attract prospective customers
Advice and assist customers in making the right decision regarding what plan or package is best suitable for them
Create alerts and reminders on customer accounts to notify customers of changes, renewals or term offers by phone, email or text messages
Resolve customer issues regarding the product and services by clarifying and determining the cause of the problem; outlining and explaining the best solution to resolve the problem as well as constantly following up with customers to ensure their services are running smoothly
promote sustainable relationships and trust with customers through open and interactive communication
Maintain customer accounts by updating essential information such as payment, contact numbers and address information
SELECTED ACHIEVEMENT: The best performance of a week, in the month of May 2018 for ‘Resolving Customers’ issues on the first call’.
Administrative Support Officer October 2016 to November 2017
N-Power Health, Lokoja, Nigeria
Welcomed patients and visitors by greeting them in person or on the telephone
Ensured availability of patient information by filing and retrieving patients records
Maintained patient accounts by updating essential information such as payment, contact numbers and address information
Took calls and messages on behalf of medical personnel
Maintained office supplies by checking reserve to determine supply level; anticipating needed supplies; placing and accelerating orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs
Liaised and offered support to other departments
Administrative Officer January 2013 to September 2016
Funtoks Co-design Limited, Lagos, Nigeria
Provided administrative and clerical support to other departments
Ensured documents were properly filed for easy access and orderliness
Prepared and edited documents such as letters, reports, and emails
Created databases and spreadsheets that improved record management
Prepared weekly reports in order to track performance and progress level of the company
Documented supplies received by the company
Demonstrated the ability to learn new organizational processes, workflows, and policies
Handled office tasks, transcribed minutes from meetings, and reordered supplies
Administrative Assistant November 2011 to October 2012 Wema Bank Plc, Lagos, Nigeria
Discovered clients’ needs through client engagement by actively promoting, offering and enrolling them for the products that meet those needs
Received and responded to customer inquiries on account balances, transaction details, statements, fees and charges
Acted as a major contact point with customers, as well as support functions to ensure smooth account operations
Contacted customers to build relationship and give feedback regarding enquiries on account or operational matters
Assisted Customer Service Manager in dealing with requests and performed general office administrative duties
Verified account opening forms and credentials for record purposes
EDUCATION
B.A. Degree in History and International Relations October 2011
Redeemer’s University, Nigeria.
Diploma Certificate in French Language December 2009
Universite de Lome, Togo