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Administrative Assistant Customer Service

Location:
Silver Spring, MD
Posted:
December 14, 2018

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Resume:

WORK SUMMARY

Self-motivated, energetic, reliable and highly skilled communicator capable of working in collaborative and diverse professional environment. Management professional with over 15 years of experience in executive administrative support, strategic planning, research, coordination, problem solving, conflict resolution, customer service, human resources, Microsoft office suite, JPAS, Equip, eZHR, and eOPF. Demonstrated the ability to improve organizational performance, identifying requirements, and achieving goals within available resources. Willing to travel 5%-50%.

PROFESSIONAL EXPERIENCE

Koniag Information Security Services/Diamond Solutions-FBI Academy

December 2013-Present

(Access Control Specialist-Part Time to Full Time)

Carry out detailed instructions and procedures oriented to insure that emergencies and security violations are readily discovered, resolved, and/or reported to the appropriate authority.

Manage patrol activities logistic book and ensured all business requirements are complete.

Issue visitor badges for onsite access once valid identification has been received.

Enforce standard operating procedures to ensure high level of customer service and conflict resolution.

AdvantageSCI/Lockheed Martin-Army

April. 2016-April 2018

(Administrative Officer)

Served as Directorate’s primary point of contact and subject matter expert (SME) on personnel policies, regulations, and standard operating procedures (SOPs). Implemented, updated, and streamlined the directorate business processes and improved day to day operations by 30 %.

Monitored and tracked all program personnel training requirement and completion. Provided senior leadership status and assessment reports strategic visibility.

Manage business calendars for senior officials and drove cross-functional projects through planning, coordination, and communication while maintaining positive relationships with key stakeholders.

Managed multiple employee databases and ensured data entry was current for all program areas with 99% accuracy rating.

Facilitated employee-benefits design, labor relations, rewarding, benefits systems, and submitted NCOERs, OERs and Awards for processing and finalization.

Conducted planning workshops and collaborated with program leads to develop clear objectives and milestones for human resources projects.

ITAC Solutions-Army

November 2015-March 2016

(Declassification Analyst)

Coordinated with senior leadership, analyzed, reviewed, and cataloged Army historical documents designated for declassification per provisions and guidelines of EO 13256 for Classified National Security Information, EO 16652 Public Law 105-261 (Restricted and Formerly Restricted Data).

Conducted page by page research and analysis on governance documents and microfilm. Provided senior leadership declassification recommendations based on declassification policies and regulations.

Managed the Army Declassification Automated Management System (ADAMS) and updated all data entry. Maintained physical and intellectual safeguard of classified material.

Denysys Corporation–DIA

January 2010-Januray 2012 and May 2015-October 2015

(Records Management Specialist/Administrative Specialist)

Collaborated with Human Resources Records Management staff and facilitated the tracking and organizing of personnel records for current and previous employees.

Managed multiple administrative projects with competing priorities and scheduled OPM investigators appointments to view former employee files.

Downloaded electronic files in eOPF, tracked and scanned documents, responded to customer requests, and maintained database.

Provided the Defense Civilian Intelligence Personnel System (DCIPS) project team manager administrative support on day to day operations.

Reviewed and analyzed employees’ personnel reports from Office of Personnel File (eOPF) and eZHR to determine employees’ proper salaries and provided status reports to Human Resources leadership.

KMS Solutions-DIA

October 2014-February 2015

(Training and Education Specialist)

Developed student onboarding materials such as welcome packets, course manuals, workbooks, handouts and completion certificates as directed.

Collected student profile information and populated data into database system for Joint Military Attaché’ School (JMAS).

Coordinated with the JMITC Registrar Office and ensured student classrooms were maintained and all information technology were operational.

Processed and drafted weekly classroom schedules from the Advanced Global Intelligence Learning Environment (AGILE) for long and short term planning.

The MASY Group-DIA

January 2012–June 2013

(Administrative Assistant)

Managed DOD’s Joint Counterintelligence Training Academy (JCITA) front office through the conduct of advanced foreign counterintelligence, international threats, military campaigns, military collections, national security investigations, surveillance and analysis curriculum.

Maintained Director and Deputy Director work schedules, calendars, and travel logistics.

Reviewed Student End of Course Evaluations for grammar, consistency, clarity, spelling and formatting in the DIA format.

Prepared and mailed student evaluations to the students and their supervisors for review.

Coordinated with the budget department and facilitated the scanning, processing and submitting travel vouchers for payments.

Maintained comprehensive excel spreadsheets detailing TDY (Temporary Duty) orders processed by fiscal year and provided senior leaders reports.

MPRI/L-3 Comm.–DIA

October 2008–January. 2010

(Security Specialist/Quality Control Specialist)

Served as the primary point of contact for all MPRI Polygraph examiners for invoice issues and schedules.

Managed the Quality Control Center Polygraph Examination Database.

Collaborated with Defense Intelligence Agency (DIA) and other federal agencies to validate examination data subject to reciprocity agreements.

Worked with Human Resource Department by entering administrative and polygraph examination data into Credibility Assessment Management Systems (CAMS), Joint World Wide Intelligence Communications System (JWICS), Joint Personnel Adjudication System (JPAS), and the Personnel Security Support System (PS3).

Conducted property controlled annual inspections in coordination with the DIA Property and Accountability Supply System (PASS).



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