John Mathew

Ph: +91-911******* E-mail: ac7xzf@r.postjobfree.com

Residence: Madaparambil, Thrikkakara P.O Kochi- 682021

WORK EXPERIENCE

Infosys Bpo Limited (July 2013- January 2014)

Designation: Process executive for British Telecom

Report: Customer service representative for BT

Roles and Responsibilities:

UK Voice Support

Billing enquiries

Sales

Accel Frontline (October 2014- December 2016) –

Designation: Technical Associate

Serviced Client ‘Catheolic Syrian Bank’ The Catholic Syrian Bank Limited is an Indian private sector bank with its headquarters at Thrissur, Kerala, India. It is one of the oldest banks in India.Record-

Report: Part of the IT service desk team supporting 420 branches around India.

Roles and Responsibilities:

Coordinating with the software team and providing support for banking applications

Printer and scanner support

Remote desktop support

Windows live mail and Outlook troubleshooting

Windows 7 support

SEPM policy deployment and installation based on department

Coordinating with UPS, Pc vendors

Desktop support and troubleshooting

Demandnxt Business Services Pvt. Ltd (January 2017- Present)

Designation: System Administrator

Report: Supports a small office with 60 Employees

Roles and Responsibilities:

Active Directory User creation/deletion

Printer and scanner support

Remote desktop support

Outlook troubleshooting

Windows 7,8,8.1,10 support

SEPM policy deployment and installation based on department

Coordinating with UPS and other IT equipment vendors

Desktop support and troubleshooting

IP phone configuration and call recordings and reports

Fortigate Firewall

Cpanel email creation

Acquiring new domains and monitoring domain expiration.

Access control system user creation and reports.

Essl Biometric system user creation and reports.

Net Lookup and Teramind employee monitoring tool.

IT Asset management

TECHNICAL KNOWLEDGE & SKILLS

Fortigate firewall

Phonology UCM

Essl biometric system

EDUCATION

Indian Institute of Hardware Technology (2010- 2013)

Bachelor of IMS: Aggregate of 61%.Graduated with a specialisation in infrastructure management systems

Cardinal Higher secondary school (2004- 2006)

Undergraduate completed in Science/Bio stream: Graduated with 50%.

Hindustan Academy (2006- 2010)

Diploma in Mechanical engineering – discontinued.

REFERENCES

1.Biju .: Reporting Manager at Accel Frontline.

E-mail: ac7xzf@r.postjobfree.com

2.Rajnish : HR at Demandnxt Business Services Pvt. Ltd .

E-mail: ac7xzf@r.postjobfree.com

DECLARATION

I hereby declare that the above stated information is true to the best of my knowledge.

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