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Customer Service Accounting

Location:
Little Rock, Arkansas, United States
Posted:
December 11, 2018

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Resume:

PAROMITA BHAUMIK (Riya)

Phone: - 501-***-****(cell) work phone: 501-***-****

Email: ac7xux@r.postjobfree.com

Highly organized and detail-oriented, Ability to act as an intrinsic member of accounting team providing financial reporting analysis, general ledger reconciliation, auditing services as well as asset and cash management. Proficient in time sensitive situations and high pressure in a fast paced environment. Trustworthy with personal sensitive information requiring confidentiality.

EDUCATION:

Bachelor of Commerce (Accounting, Business management, costing concentration)

Certification in Advance diploma in Multimedia and Animation, web based financial accounting system

RELATED WORK EXPERIENCE

Investor Accountant (Iberia Bank Mortgage) – 2016-Recent

Review, research and resolve all variances in the Investor Reporting GSE Applications

Acts as role of liaison with GSE groups involved in the Investor Reporting function

Performs complex balance and funding reconciliations to accurately report in accordance with GSE servicing contracts, and clear balance variances

Performs internal and external root cause analysis to determine reason for transactional or process variances

Prepare monthly GSE trial balances and remittance reports

Facilitate the accurate and timely submission of reports and funds transfer to FNMA and FHLMC as specified by the servicing agreement

Perform an audit, analysis and comparison of remittance reports to GSE edit reports, and ensure the proper and accurate identification and clearing of all variances

Perform monthly reconciliation of general ledger and custodial bank account activity to loan servicing details and to GSE remittance activity

Prepares remittances to investors along with related cash management functions

Reconciling accounts within 30 days

Prepare exception report activity, submitting report in accordance to the servicing guide

Prepares wires and GL entries as needed to remit or clear aged items timely and accurately

Performs pre and post-acquisition boarding and reconciliation functions to principal and advance balances, to include updating system balances, validating boarding/release balances to the trial balance, and reconciling any variances

Responds to Investor inquiries and performs research

Participates in testing of servicing system and GSE upgrades/releases

Perform other duties as assigned

Preparing asset, liability, and capital account entries by compiling and analyzing account information. Documents financial transactions by entering account information.

Recommending financial actions by analyzing accounting options.

Substantiates financial transactions by auditing documents.

Investor Claims Specialist II (Central Mortgage Company) -

1. Perform the duties of an Investor Claims Specialist 1.

2. Assist Investor Claims Specialist 1 with Investor Claim cases that escalate beyond the scope of Specialist’s abilities and determine if further escalation is required.

3. Assist REO Lead with complex Investor Claim cases and with training of new Asset Recovery associates.

4. Prepare and submit claims per multiple investor/insurer/government guidelines. Monitor claim payment by appropriate party.

5. Review property condition and complete required occupancy status inspections, cash for key negotiations, occupant eviction and property repairs per investor/insurer/government guidelines.

6. Reconcile disallowed claim payment amounts and disputes with appropriate investor, insurer or government entity requesting reimbursement, refunds and unauthorized post-claim deductions.

7. Monitor maintenance on properties until foreclosure sale is confirmed.

8. Cross train in other areas of department.

Foreclosure Coordinator ( Central Mortgage Company )

I was responsible for ensuring that all steps in the foreclosure process are completed accurately and timely and will act as liaison between the Asset Managers and outside counsel. Had to monitor the status of residential and possibly small commercial foreclosures from a creditor/servicer perspective, calculating and providing judgment figures to outside counsel in a timely fashion, filling out verifications, processing legal invoices, and reviewing other foreclosure related documents.

Had to Monitor the status of the foreclosures that have been initiated.

Had to Run and review various reports on a daily and weekly basis and ensure that all foreclosure events are proceeding in a timely fashion.

Had to Accurately update and comment the foreclosure module with all pertinent foreclosure information

Had to hire outside counsel to file the action.

Had to provide guidance to counsel during the foreclosure process.

Had to Complete affidavits of debt and other verifications

Had to ensure that all documents required by the courts are completed in an accurate and timely manner.

Had to act as a liaison between Asset Managers and our Attorneys.

Had to make sure sales results are received from attorneys within 24 hours

Had to Process invoices for payment.

Had to handle special projects as assigned by Foreclosure Team Lead or above

Real Estate Tax Specialist, Central Mortgage Company

The duties of the Tax Specialist include

1. Prepare, balance, process, and pay all annual, semi-annual and quarterly tax payments.

2. Run queries and perform regular tax audits.

3. Add new loans, update active loans as needed, and cancel inactive loans with Tax Service.

4. Research all problem accounts and follow up with collectors, tax service, and customers as required.

5. Accept customer calls regarding real estate taxes, being sure to provide friendly, accurate and timely customer service.

6. File and follow up on claims with appropriate parties (Tax service, title companies, etc.)

7. Process delinquent reports provided by tax service for escrow and non-escrow loans.

8. Research and process tax refunds..

Quality assurance coordinator, FIS (Fidelity National Information Systems)

Playing a key role in increasing retention as well as satisfaction rates.

Had to handle client relationship management functions, which include promoting enduring relationships

with a diverse client

Cultivating positive and enduring relationships with customers.

Provisioning Rep II, Granite Telecommunication Feb 2008-Feb 2009

Process all Conversions and Move, Add and Change orders for our existing local POTS and CENTREX

Customers accurately and timely. Update customers with due date information. Work closely with all

internal departments to ensure correct service and billing for our many customers.

Exchange Carrier’s online systems to process orders and obtain accurate service order completions.

Troubleshoot customer requests to ensure proper resolution.

Verify the accuracy of A/P batch output to insure correct coding of vendor, cost center, general ledger

Account, invoice amount, and matching these to check or ACH output.

Had to perform vendor analysis, expense review and analysis, and support of corporate procurement

functions.

Had to show excellent interpersonal skills in order to become a resource to vendors and employees.

This includes problem resolution and training of in-house processors.

Post Closer and Quality Control, Village Title ( Govt allies) Nov 2007-Jan 2008

• Managing a daily workflow to ensure all loans stay within compliance. Sending documents to the

settlement.

Agent performing final calculations Reviewing HUD-1 and signed closing documents

• Confirming receipt of outstanding conditions needed prior to funding Attention to detail.

• Preparing all necessary internal documents. Reviewing documents for completeness, content, and accuracy.

• Verifying taxes and payoff information. Ensuring all title exceptions/vesting issues are satisfied to allow for

the issuance of title insurance. Preparing files for funding and policy issuance. Bring elevated caller or staff

issues directly to supervisor immediately.

Head Teller, Regions Bank, Indianapolis, In May 2006-Nov 2007

• Received money from customers, disburse money to customers and record the transactions in

accordance with well-defined policies and procedures. Process deposit and lending transactions at

teller window and drive-thru. Responsible for cash funds, balancing daily transactions and assisting

individuals accounts. Balancing vault cash.

• Had accurately conduct all credit and debit transactions to include receiving checking and savings

deposits/withdrawals, checking endorsements, and accepting checks for cashing.

• Verify cash drawer, balance and prepare daily work using forms in accordance with standard

procedures.

•Coordinate opening, closing and maintenance of safe deposit boxes.

•Preparation of Cashier’s checks Traveler’s check and daily reconciliation of the items.

Operational Support, JPMORGAN CHASE, Indianapolis, IN Jan 2006-April 2006(weekends)

• Mail processing

• Mail Extraction

• Data Entry

• Mail Out

Accountant I, REVOL WIRELESS, Indianapolis, IN Jan 2006-April 2006(part time)

• Greeting guests and provide a welcoming environment as they enter the store

• Retail Customer Support

• Assist Customer with purchases

• Activations and Selling of phones

• Billing and Reconciliation

• Perform money transaction to conclude purchases

Accountant, WIRELESS FOR U (T-MOBILE AUTHORIZED DEALER) August 2005- Dec 2005

• Ready documentation for A/P checks

• Filed client records for daily cell phone orders and purchases

• Filed accounting documentation, working in QuickBooks, Balance sheets and Invoices

• Re-organize files in more organized way

Calculated key financial indicators, processed and paid accounts payables, reconciled all bank accounts monthly

• Supervise six Location of retail outlet in Indianapolis looked after the day to day income and losses.

•Started as a volunteer in the friend’s company and carried on with the job till Dec 2005

Teller, Fleet (BANK OF AMERICA), Boston, MA 2003

• Received money from customers, disburse money to customers and record the transactions in

accordance with well-defined policies and procedures. Process deposit and lending transactions at

teller window and drive-thru. Responsible for cash funds, balancing daily transactions and assisting

individuals accounts.

• Had accurately conduct all credit and debit transactions to include receiving checking and savings

deposits/withdrawals, checking endorsements, and accepting checks for cashing.

• Verify cash drawer, balance and prepare daily work using forms in accordance with standard

procedures.

• Is required to refer customers to other bank staff for product sales or problem resolution.

• May process night deposits and ATM transactions.

•Daily balancing of ATM

Accounts Executive EMAMI LIMITED, India 2001-2003

• Ready documentation for A/P checks

• Developed and installed automated back flushing system to support JIT initiative.

• Update weekly printouts of compliance and job cost reports and ensure delivery to project managers

• Prepare and sort incoming and outgoing mails

• Conducted weekly multi-disciplinary department managers meetings to review and discuss operations



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