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Customer Service Representative

Location:
Lagos, Nigeria
Posted:
December 11, 2018

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Resume:

AYIKA MARTHA OJORUMI

**, *** ***** ******, ******, Lagos. Email: ac7xtc@r.postjobfree.com

Phone: 070********, 081********

PERSONAL PROFILE:

Sex: Female

Languages: Yoruba & English

Date of Birth: 9th May, 1993

OBJECTIVES:

To invest in an enduring legacy and seeking self-development, advancement, improvement and influencing team members for organizational performance while enjoying job satisfaction. To work with existing staff and facilities, creating and executing project work, plan, strive for excellence and precision at all times, creating a good working relationship with other staffs so as to achieve the organization goals, while saving time and cost for the organization.

INSTITUTIONS / QUALIFICATIONS OBTAINED WITH DATES:

University of Lagos - 2012-2016

Education and History

Bachelor of Art Education in History

Tadey International College, Alimosho, Lagos State - 2005-2009

Senior School Leaving Certificate

Classic International School, Ejigbo, Lagos - 1998-2003

First School Leaving Certificate

WORK EXPERIENCE:

Bellz Natural Hair Care Centre 2016- till date

Position: Customer Service Representative

Roles

Contacting potential clients and keeping in touch with customers through an email list or regular follow-up conversations.

Anticipating client needs and providing solutions where needed

Gives undivided attention to the members and guests at all times

Provides the correct information on all services, programs and activities for all customers in person or over the telephone

Accurately signs up, checks in, and rings out members/guest for their appointments, services and products

Assists in inventory and re-stocking assignments as needed as well as keeping the retail area neat and clean

Receives and directs telephone calls to appropriate departmental personnel

St Luke’s Grammar School, Bariga, Lagos State 2015-2016

Position: Civic Education (Student-Teacher)

Roles

Preparation and presentation of lessons based on activity methods of teaching/learning

Administering and recording of test and examination

Participating in extra-curricular activities e.g. sport.

Unilag FM, University of Lagos, Akoka 2012-2016

Position: Co-presenter

Creating the tone and style of radio output and establishing a relationship with listeners

Research topics and background information for items to be featured on the programme

liaise with other members of the production and technical team

Introduce and host programmes

Interview guests in the studio, by telephone or on location

Read short news, traffic, sport or weather reports

'drive' the desk and operate some of the technical equipment for recording and playback, using computers to cue up and play music and jingles - in radio work

Keep the programme running to schedule, responding positively and quickly to problems or changes and improvising where necessary

Meet with the production crew to assess or review the broadcast and to plan the next broadcast.

EXTRA-CURRICULA ACTIVITIES

Participant at Sebeccly Breast Cancer Awareness Campaign 2015.

Member of Nigeria Union of Teachers and Teachers Registration Council of Nigeria

STRENGTHS & CAPABILITIES

Independent thinking

Ability to work under pressure

Hardworking, responsible and reliable

Organized and focused

Excellent inter-personal skills

Excellent verbal communication skills

Service motivated

Quick to learn

Easy adaptability to change in work environment

HOBBIES

Travelling

Meeting people

Cooking

REFEREE:

Present on request



Contact this candidate