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Customer Service Physician

West Palm Beach, Florida, United States
December 11, 2018

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Richard Simon

Professional Summary

Innovative and dynamic Senior-Level Director of Healthcare Operations with more than 20 years' experience contributing to Adult and Children's Hospitals, physician practices, medical organizations, delivering exceptional customer service in progressive leadership roles. Highly-developed analytical skills and proven ability to identify problems and implement effective solutions while remaining efficient. Driven to communicate well and establish strong teams, succession and change management, creating positive rapport in the field of healthcare. Working effectively with diverse groups of people. Empathetic and intuitive in executive interactions and adept at building trust and strong customer relations.

Work History

Richard Simon Associates LLC - Partner

West Palm Beach, FL

11/2016 - Current

Created RSA LLC to develop strategic planning and implementation, distribution of sustainable supported profit centers mainly for Children's Hospitals.

In developing the strategic plans for clients, Nicklaus Children's, Nemours and Memorial the need for adult congenital heart disease care was a challenge that RSA LLC addressed during its work with Memorial/Joe DiMaggio.

RSA LLC was engaged to set up the protocols and lead the ACHD program to ACHA accreditation.

In November 2017, ACHA reviewed the Memorial program and it is anticipated that they will be accredited in early 2018., In 2007 Pediatrix Cardiology had 47 pediatric cardiologists in 4 States.

Miami Children's Health System - Cardiac Service Line Administrator

Miami, FL

01/2014 - 04/2016

Strategic planning for growth of the cardiac service line, including CV Surgery, Cath, EP, Out patient clinics, CICU, surgical OR.

Oversight of 21 physicians, 200+ employees, coordination of service line with the other 9 service lines.

Develop, plan, implement tactics, presented 5 year growth plan in Jan 2014 and commenced implementation in 2014 to secure referral base, increase outpatient volumes.

2015 (first year) growth in excess of 23%, a new fetal program, multi specialty clinics, ACHD, new physician offices.

CV surgery up 4.4%.

Education and CME development with local dinner lectures, echo sonography seminars.

Data development with national reporting standards.

Engineered Tax Services - President

West Palm Beach, FL

07/2013 - 01/2014

Joined ETS as the President with the goal of completing a change management initiative. Restructured the operations reducing costs by 34%

Restructure sales team increasing sales by 15% in 4 months. Completed the transition by the end of the year, 6 months ahead of schedule

MEDNAX Inc. - National Director Of Pediatric Cardiology (Director Of Ops)

Sunrise, Florida

08/2004 - 06/2013

I joined the Pediatrix Medical Groups Atlantic Regional Team in August 2004 in order to assist in developing the growth and management of the pediatric cardiology practices.

Initial responsibilities included the P&L management of 18 practices, (12 in Neonatology, 1 PICU and 4 Pediatric Cardiology a combined responsibility for a P&L of over $300 million.

The next 4 years I achieved both financial and practice development goals that included, implementing a succession plan for the neonatology, intensivists, neonatal nurse practitioners and the 4 Pediatric Cardiology practices.

2004/5 we acquired and integrated two neonatology practices and one pediatric cardiology.

In addition the same store growth in the pediatric cardiology practices added 8% per annum in 2005 and 2006 and 11% in 2007 with additional service lines and expanded offices and physician resources with the successful recruitment of 5 full time pediatric cardiologists.

All the Pediatric Cardiology Practice's revenues continued to increase despite challenges of physician shortages and CMS changes in reimbursement of echocardiography that we countered with improved technology and workflows.

Identified and supported the practice management and EHR, EchoPAC and wireless systems for the Pediatric Cardiologists.

These developments were instrumental in the success of the group to manage the practice functions compliantly, cost effectively with benefits for patient care, research and future growth.

Worked closely with business development (A&M) identifying projects, integrating practices and managing the human resource.

Part of the task force to reduce days in AR for the revenue cycle through year end December 2005 to an average 21 days in Pediatric cardiology and 24 days in neonatology.

The success of my contribution with pediatric cardiology gained notice and I was asked to take over the national division of pediatric cardiology, move to the corporate office and create a national pediatric cardiology group under new name "Pediatrix Cardiology".

By January 2009 Pediatrix Cardiology was the largest group of sub specialists in the World with 98 physicians.

In March 2012 the Pediatrix Cardiology Division employs 115 pediatric cardiologists, 18 practices in 9 States.

Using my strategic plan the group redesigned a unique EHR implemented in 75% of practices in 15 months.

Implemented MOC recognized CQI, IRB for clinical research, recognized advocacy with regulatory agencies at State and national level.

The group is represented on leadership committees of ACC and AAP.

Every practice was mentored into complying with ICAEL (now IAC) accreditation for echo labs.

2004-2007 pediatric cardiology practices tripled from 7-18.

To manage the new structure a cardiologist lead steering committee was elected.

Inclusive group developed with sub-committee structure so tasks could be accountable.

Implemented Limited English Proficiency initiative to 40 outpatient practices.

Developed an International Perinatal Cardiology conference.

Added Continuing medical education credits for pediatric cardiology via Pediatrix University (University without walls) web site available to employed and non-employed pediatric cardiologists.

Tenet Healthcare Corp - Regional Director/COO

Ft Lauderdale, FL

01/1997 - 01/2002

Joined Tenet as Regional Director of Physician Practices, a corporate position in August 1997 promoted in 2002 to COO.

Budgeted and succeeded in setting a profitable protocol for the physician practice division that was transitioned in 2003.

Negotiating & preparing all contracts.

Full financial responsibility (P&L & Balance sheet) - Practice transitions.

Developed successful revenue centers using the Stark Laws for ancillary services.

Major restructure in 1999 accomplished over 30% savings.

Extensive managed care contract negotiations generating 25% increased revenue.

Physician contract negotiations.

28 direct reports including physicians, MSO directors & managers.

Fiscal responsibility for operations, restructuring all areas of the health care delivery system for 27 practices.

Recruitment & employment of new physicians, PA's, nurse practitioners & non clinical staff with full financial responsibility for budgets, reimbursement, compliance, billing & coding.

Reviewed all compliance and auditing, space and lease negotiating, physician contract negotiations, staffing, managed care contracting.

Achieved a major success by creating a stable transition of physicians and staff back to private practice.

2000 through 2003.

Interviewed and implemented all HR reviews and performance management of both physicians and staff.

Interfacing with the hospitals, CEO's and senior management.

Developed ancillary diagnostic centers: including nuclear, radiology, echo stress modalities as well as two blood labs and oversaw all the advertising and marketing.

Practices included, Ob/GYN, Family Medicine, Internal Medicine, Endocrinology, Urology, Orthopedic, Pediatricians, Oncology and cardiology.


Exercise, Scuba, swimming, private flying, travel, Community activities, charity currently in the congenital heart arena, Quality improvement and data development projects as tools to effective advocacy

Additional Information

Please note that I agreed with Tenet Healthcare that I would remain after the physicians services division was closed to transition the remaining physicians back into private practice. In return Tenet offered me a 1 year severance package that I took before starting work for Mednax in August 2004. My severance started in October 2013


2800 N Flagler Drive, Apt 1004, West Palm Beach, FL 33407


Areas of expertise include

Best Practices Implementation

Written & Oral Communication

Cost & Budget Management

Data-Driven Decision Making

C-Level Finance

Outpatient Business Acumen

Team Building & Leadership

Gap & Deficiency Identification

Valuation Negotiations

Process Redesign & Improvement

Client Relationship Management

Strategic Planning & Execution


St Martin's School

Northwood UK

High School Diploma

Grenville College

Bideford, UK

Economics And Political Science


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