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Customer service skills

Location:
Lagos, Lagos, Nigeria
Salary:
#80,000 above
Posted:
December 11, 2018

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Resume:

SOLOMON FAVOUR CHINENYE

**, ******* ****** ******, ***** state

Tel: 081********, 080********

Email: ac7xs9@r.postjobfree.com

CAREER OBJECTIVE

A Prudent and Determined highly Motivated individual with proven Record of Excellence positively driven and Eager to work with Existing Staff and Facilities within a Dynamic and Progressive Organisation where my Background Skills in administartive duties would be Utilised for the Growth and Progress of your Organization

PERSONAL DATA:

Date of Birth : August 25th 1993

Sex : Female

EDUCATIONAL BACKGROUND WITH DATE:

National Open University Of Nigeria Akure, Ondo state 2014-2018 B.Sc Mass Communication ( inview).

Madonna Senior Secondary School, Aguleri Otuocha Anambra State 2006-2012 WAEC (O’LEVEL)

C.A.C Nur/Pry School Ado Ekiti 2001-2006

Primary School Leaving Certificate

WORKING EXPERINECE:

Globus Supermarket Ejigbo Lagos 2018

Position: cashier/ sales Rep.

• Provided the highest level of prompt and friendly customer service which increased client base by 20% annually.

• Redesigned the checkout procedure by employing effective procedures to decrease the chances of errors by a considerable margin.

• Integrated a system that worked with available data to check credit cards for expiry at the time of punching.

• Made a significant increase in sales by up-selling merchandise displayed at the cash counter.

• Attained success in balancing the cash after a hectic holiday season following many discrepancies in cash-against-items-sold.

• Promoted from stocker to the position of a cashier owing to the demonstration of excellent cash handling insight brought on by substituting for the job.

• Delighted the customers with consistent and pleasant service which resulted in a 30% increase in returning customers.

• Kept the work area clean, well stocked, and organized – Increased efficiency by 20%.

Cecci Supermarket, Akure 2015 Position: Cashier

Handled cash transactions with customers using cash registers

Scanned goods and collect payments

Issued receipts, refunds, change or tickets and Redeem stamps and coupons

Made sales referrals, cross-sell products and introduce new one

Resolved customer complaints, guide them and provide relevant information

Kept reports of transactions

Pleasantly deal with customers to ensure satisfaction

Sunny Peace Nigeria limited Company, Onitsha 2012-2013

Position: Secretary

Answer phone calls and redirect them when necessary

Handled the daily/weekly/monthly agenda and arrange new meetings and appointments

Prepared and disseminate correspondence, memos and forms

File and update contact information of employees, customers, suppliers and external partners

Support and facilitate the completion of regular reports

Developed and maintain a filing system

Check frequently the levels of office supplies and place appropriate orders

Document expenses and hand in reports

Undertake occasional receptionist duties

ADDITIONAL QUALIFICATION:

Desktop Publishing (Microsoft office)

PRESONAL ATTRIBUTES

Excellent written and verbal communication skill

High degree of multitasking and time management capability

Good familiarity with office organization and optimization techniques

Customer satisfaction and result oriented

Attentive to details and excellent mathematical and sales skills

Proficient in MS office applications

Ability to work with minimum or no supervision

Ability to accept responsibility

Possess good and human relation and communication to work submissiveness to authority

HOBBIES:

Meeting People, Reading and Travelling.

REFEREES:

MR. DOZIE NWACHUKWU

Airtel Telecommunication Akure

Ondo State

080********

PASTOR YEMI ADELUSI

Redeem Christian Church of God, Ondo Province 3

Ondo State



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