ac7xr8@r.postjobfree.com Roseville, CA ***** 916-***-****

OBJECTIVES

I am seeking a position with a well establish growing company with a strong history, that can provide a broad future, and a strong promote-from-within company culture. I am a dedicated person who wants to use her skills and experience to be a valued part of a winning team.

EDUCATION

Andon College

February 2003 M.O.S. Certification

Lincoln High School

June 2002 High School Diploma

3.0 GPA

WORK EXPERIENCE

Coast Truck Centers 3130 Duluth Street W. Sacramento, CA 95691

Service Manager March 2018 – present

Responsibilities: Ensure our services meet the business need and are delivered in accordance with agreed business requirements with customers. Supervising technicians, budgetary planning, industry communication (monthly dealer meetings), business planning (weekly conference calls), customer service, conduct safety meetings (OSHA standards), sales (generate quotes for repair orders), efficiency and production tracking of the branch.

TK Services, Inc. 2055 East Anderson Street Stockton, CA 95205

Service Writer/ SVC & Warranty Administrator /Parts Assistant August 2008 – March 2018

Responsibilities: Initiating the customer event, working in conjunction with the service manager, parts manager, and refrigeration technicians as an internal resource to ensure that customers are 100% satisfied with the customer support experience, products and services that TK Services provides. While answering heavy phone calls, handling and processing service work order and invoices for payment for multiple customer (TK SVC National Database). Arrange shop and mobile technician service work orders, reefer and trailer inspections, quotes and recommend proper maintenance care. Clearly reporting all reefer/trailer symptoms as described by the customer. Determining and recommending needed maintenance based on age, mileage, hours and history of reefer unit in Tavant (TK warranty system) and Iservice. Preparing a complete and accurate estimate of cost for parts and labor. Monitor the progress of each unit throughout the day and updating customers frequently. Verifying that the final invoice reconciles with the work performed on the repair order. Explaining all completed work and charges to customers through SVC and Tavant (TK websites). Maintain SVC & Warranty accounts not to exceed 30 days deadline for submittal and payments. Coordinate monthly safety meetings. Train service writers and float between TK northern California branches with accounts and WIP. Certi-Tech certified.

A+ Management 1640 Tyrol Lane Stockton, CA 95207

Assistant Property Manager January 2006 –May 2007

Responsibilities: Assist property manager with maintaining vacant units at 10% or lower, rent ledgers, maintain accounts, posting transactions and weekly bank deposits. Processing monthly incoming rents, answering heavy phone calls, order supplies, handling and processing utility invoices and vendor invoicing for payment, preparing files when tenant vacates the property. Run credit and background checks on potential tenants and keeping information confidential. Generate notices per situation. Represent A+ management and provide legal documentation in legal cases.

SKILLS

Strong customer service skills

Proficient in Microsoft Office & Windows Applications

Over 10 years clerical and administrative experience in fast paced work environments

60 WPM & 10 key

Knowledgeable with 10+ year experience with A/R & A/P

Self-motivated

Organized and punctual

Bilingual

Quick learner

Regular attendance and punctuality

Excellent problem solving skills, strong organizational skills and attention to detail

Willingness to learn and take on new responsibilities as needed

Able to focus on the task at hand and prioritize as more urgent tasks come up

Ability to work well under time constraints while maintaining a good attitude and professional manner

A team player and work well in a busy department

REFERENCES

Jaime Avelar – Master Refrigeration Technician TK Services, Inc. 916-***-****

Jo Guerrero – Parts Director Thermo King, WI 925-***-****

James Martinez – Office Manager TK Services, Inc. 626-***-****

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