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Health and human services

Laurel, Delaware, United States
December 11, 2018

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**** ******* *****, ***. **** Laurel, DE 19956



Customer service oriented professional capable of multi-tasking and prioritizing workloads to ensure timely delivery. Maintains courteous and professional working relationships with employees at all levels. Accustomed to handling information that is sensitive and confidential. 7+ years of cross-functional and value-added experience.

Microsoft Word / PowerPoint.

Effective problem solver, able to assess needs and identify solutions.

Strong written, verbal, and interpersonal skills for effective communication and documentation.


Basic Understanding of Cognitive and Emotional Crises Intervention Strategies Client Confidentiality Legalities

Critical Thinking & Crisis Intervention Human Growth & Development Individual & Family Life Cycles

Self Care Strategies Appropriate Boundaries Preventative & Remedial Approaches to Public Health

Planning & Coordination for Vulnerable Populations Social Welfare Systems Competencies

Cultural Diversity & Social Group Dynamics Ethical & Value System Identification

HIPAA Community Based Referrals Individual Group & Community Advocacy


Ultimate Medical Academy

Associate of Science Degree – Health and Human Services, 2019

Delaware Health and Social Services

LLAM, 2018

Salvation Army

Mandt System, 2018

American Heart Association

First Aid / CPR /AED


Salvation Army Developmental Disabilities – Millsboro, DE 08/2016 – Present

Manager For Residential Group Home

Scheduled doctor appointments and ensure the safety of clients.

Correct time sheets and oversee payroll and staff scheduling.

Supervise banking functions and complete PSRs on a monthly basis.

Oversee grocery shopping for clients and ensure that daily living / ELP needs are met.

Conduct monthly staff meetings and Monthly consumer meetings; fill out paperwork.

Count in monthly medication for all consumers and distribute medication accordingly.

Seacare LLC – Millsboro, DE 03/2017 – 04/2018

Resident Care Provider

Supported residential activities and functions through active planning and participation.

Cooked, performed light housekeeping, and administered medications.

Assisted with bathing, transfers, and used the Hoyer life with clients.

Rack Room Shoes – Rehoboth Beach, DE 06/2013 – 11/2015

Sales Associate / Customer Service Representative

Assisted clients with finding merchandise and organized the sales floor.

Computed sales prices, totaled purchases, and received and processed cash and credit payments.

Practiced loss prevention procedures and performed other retail-related duties as required.

Complied with customer confidentiality policies and practices.

Lewes Convalescent Center – Lewes, DE 05/2010 – 10/2013


Maintained and documented accurate inventory of necessary supplies.

Provided the ultimate customer experience by exceeding company standards for comfort and cleanliness.

Ensured that rooms and bathrooms were kept clean and tidy.

Prioritized and organized work and followed through to ensure duties were accomplished.

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