Charles Qutob

***** **** ******, ********* ****, CA 92234

Cell: 760-***-**** E-mail: ac7xp7@r.postjobfree.com

Core Competencies:

Provide Excellent Guest Service to achieve top service scores

Recruiting, Motivation, Training and Managing Teams

High energy and high standards

Supports and manages events created by the Sales/Events Department

Price negotiation with suppliers and vendors

Focused on meeting corporate objectives

Professional Experience:

Renaissance Hotel Minneapolis, MN 04/13 – 08/18

Assistant Banquet Manager

Manage large Galas, Corporate Meetings and Weddings, with multiple events running concurrently. Established operational minimums for success for each event in order to reach a maximum return on investment resulting in excellent cost control and retention of client’s future business.

Responsible for hiring, training, managing and scheduling servers, bartenders and cashiers for events for as many as 3500 attendees.

Managed events for Super Bowl hosting up to 3,500 for the Eagles as well as Team Owners and Pepsi, the underwriter for the events.

Work with the Executive Chef in order to coordinate a maximum quality of food/beverage and presentation within the budgets of the clients.

Maintain Liquor Inventory prior to the event and the consumption following the event as well as Cash/Charges received and matched.

Oversee the operation of Milwaukee Road Restaurant in absence of Restaurant Manager

AD Lab, LLC. Burnsville, MN 11/09 – 08/18

Orthodontics Lab Technician

Molded Retainers, Essex. Mouth guard and anything for Orthodontic reconstruction.

Organize the billing and ordering supplies for the Lab.

Kept all machines in working order and maintained them. Established cleaning schedule.

Hotel Zoso Palm Springs, CA 05/08 - 10/09

Director of Outlets

Managed 3 Supervisors and their staffs providing excellent customer service.

Managed gratuity distribution, payroll and did performance appraisals.

Developed new ideas for the drink menus, which increase sales by 30%.

Managed all inventory and orders for liquor.

Developed a positive and fun work environment.

Established new accounts by 40% by providing exceptional customer service, and retained 100% of client base.

Prime Timers of the Desert Palm Springs, CA 01/08 – 10/09

Director of Mixers

Managed all events for 300+ people

Negotiated prices on food and drinks with selected facilities

Provided superior guest service

Established lasting relationships with vendors to secure future business

Renaissance Hotel Minneapolis, MN 06/02-12/07

Restaurant Manager

Job progression: Hired as Banquet Supervisor, promoted to Assistant Manager, then to Restaurant Manager.

Developed the new SOP for hotel, as it transitioned from Courtyard by Marriott to Marriott Renaissance Hotel.

Managed all budgeting, hiring, training, and coaching.

Ensured restaurant met Quality Assurance Inspection guidelines, and Guest Satisfaction scores set by Marriot International.

Wyndham Hotel Palm Springs, CA 01/00-03/02

Assistant Outlet Manager

Managed all outlet departments including restaurant, bars, room service and pool side services.

Managed schedules, guest complaints, and training new hires, by following proper Standard Operation Procedures.

Increased customer services standards by 42%.

Oak Forest Country Club Longview, TX 03/99 - 01/00

Sous Chef

Created new menu items, including desserts for the dining room, banquets, and buffets.

Designed all trays and food centerpieces. Ordered and received all supplies.

Assisted the Banquet Chef, trained new hires and oversaw the club café shop.

Education:

Anoka-Ramsey Community College Coon Rapids, MN.

Associates of Arts: Business Marketing

Anoka Technical College Anoka, MN.

Diploma: Hotel and Restaurant Culinary

American Bartender School Palm Desert, CA.

Competency in opening and closing a bar. Liquor laws, and effective inventory control.

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