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Customer Service Representative

Dallas, Texas, United States
December 11, 2018

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Theresa Hackworth

**** ****** **** ****, ***. ***

Dallas, TX 75241 - 469-***-****


Customer Service Representative with over 10 years proven capacity

Over 3 years of experience with Medicare Supplemental Insurance enrollments

Able to troubleshoot issues to ensure customer satisfaction

Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.


Customer Service Representative

Mercer Richardson, TX 10/2016 to 01/2016

Enrolled customers with their health insurance options

Worked in a busy incoming call center setting

Customer Service Representative, Level2

OneExchange Tower Watson Richardson, TX 10/2013 to 07/2016

Enrolled customers with their Medicare supplemental insurance options

Provided accurate and appropriate information in response to customer inquiries

Demonstrated mastery of customer service call script within specified timeframe

Formulated and enforced Service Center policies, procedures and quality assurance measures


The Home Depot Balch Springs, TX 05/2010 to 09/2013

Worked on the computer register ringing the customer orders up

Look up orders for the customer helping the decided on what products they needed

Customer Service Representative Manager

Metric Office Supply Dallas, TX 02/2004 to 02/2010

Trained staff on how to improve customer interactions.

Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.

Assisted with the development of the call center's operations, quality and training processes.

Facilitated information flow between customer service, account management operations, quality

assurance, training and payroll departments to guarantee call center objectives were met.


High School Diploma in Recordkeeping

A.Maceo Smith High School Dallas, TX Graduated

Business Courses

Cedar Valley College Lancaster, TX Some Coursework

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