Twyla Notley

ac7xcx@r.postjobfree.com 403-***-**** Olds, Alberta T4H 1P3

Entrepreneurial, innovative professional with demonstrated success in office administration, scheduling, data management, strategic analysis, and customer relations within diverse markets and industries. Analytical leader skilled in business process improvements, client satisfaction, and administrative support. Flexible and adaptable with excellent interpersonal and communication skills to foster change, incorporate innovation, and implement strategies throughout all levels of the organization. Proficient in MS Office, CAD, 20/20 3D Computer Design, and Telephone Systems.

Areas of Expertise include:

Administrative Support

Business Process Improvements

Cross Functional Management

Scheduling

Financial Management & Reporting

Customer Service

Financial Accounting

Budget/Cost Control

Training & Development

Professional Experience

CARSTAR OLDS, INC. Olds, AB 2017 - 2018

Parts Coordinator

Coordinate the daily activities of the Parts Department of a large automobile body shop in Olds, Alberta including coordination of deliveries and logistics, training and development, procurement and purchasing, and inventory control with a keen eye on operational excellence, process improvements, and increased efficiencies.

Key Accomplishments:

Created and implemented a system to receive and organize the movement of parts for the body shop resulting in streamlined operations, quicker turn-around, and increased customer satisfaction levels.

Directed the inventory control processes of the body shop ensuring sufficient parts on-hand at all times to complete jobs in a timely manner.

SR KITCHEN & DESIGNS INC. Olds, AB 2014 - Present

Office Manager / Kitchen Designer

Led the day to day operations of the office including budget management, cost control, financial reporting and administrative activities of a kitchen design company.

Key Accomplishments:

Directed the procurement and purchasing processes with suppliers and wood companies including cost negotiations, shipping and logistics, invoicing, and returns.

Implemented strategic analysis of business and financial processes and developed process improvements that streamlined operations, increased efficiencies, and ultimately increased revenues for the company.

Interpreted blueprints to create kitchen designs using 20/20 3D computer design software.

OLDS FIGURE SKATING CLUB Olds, AB 1983 - Present

Professional FIgure Skating Coach (Part Time)

Provided professional figure skating coaching and mentorship for individual and groups including routines, techniques, health and exercise programs, and personal training and development.

Key Accomplishments:

Directed the development and talents of young athletes in the figure skating world preparing them for competitions and public performances.

Instructed students in creative figure skating solos, footwork, and provided them the necessary skills to pass tests.

HOME HARDWARE Olds, AB 2011 - 2014

Office Administrator / Kitchen Designer

Spearheaded the administrative support process of the Home Hardware Kitchen Department as well as created kitchen designs using 20/20 3D computer design software.

Key Accomplishments:

Responsible for providing exemplary customer service, answering the phone, invoicing customer orders, setting up appointments, and meeting with customers and builders to identify kitchen design requirements and design and draw cabinets.

Developed and implemented a system to organize customer deliveries, coordinate installers, order materials, and resolve any customer issues resulting in increased customer satisfaction levels.

ACCREDITED SUPPORTS Olds, AB 2009 - 2011

Office Administrator

Direct the day to day office operations, travel arrangements, appointment scheduling, calendars, documents, data, files, and administrative functions of an office of 20 coordinators, supervisors, and management teams for a government supported agency contracted to hire in-home care providers for clients with disabilities at group homes.

Key Accomplishments:

Completed daily data management, records maintenance, filing, and organization of documents as well as switchboard management, customer relations, and office reception.

Provided the procurement and maintenance of office supplies ensuring an in-stock position on all necessary items.

FRONTIER CABINETS Olds, AB 1991 - 2009

Office Administrator

Provided administrative support activities including telephone office reception, invoicing, filing, light bookkeeping, GST returns, office management, and woodworking for a furniture cabinet manufacturer.

Key Accomplishments:

Recognized by management for operations excellence in procuring and negotiating prices from suppliers and wood vendors resulting in streamlined processes, improved relationships, and increased efficiencies.

Collaborated in the marketing efforts of the company including the design and creation of brochures.

Education and Training

THOMSON COLLEGE, Calgary, Alberta

Bridal Consultant Certificate

Interior Design Certificate

THOMSON COLLEGE, Calgary, Alberta

Legal Assistant Certificate

Administrative and Secretarial Certificate

BOWVIEW NURSING, Calgary, Alberta

Personal Care Aide Certificate

SKATE CANADA, Calgary, Alberta

National Coaching Certification Program (NCCP) Level 1 Professional Figure Skating Coach Certificate