Michael Bispels

*** **** ***. **********, ** ****0

215-***-****

ac7xcs@r.postjobfree.com

Objective:

To continue my telecommunications/audio visual career and build on my experience and training, with an organization whose focus is on teamwork, ongoing training and customer satisfaction.

Work History:

Mike Bispels Home and Handyman Services, Gloucester, NJ 1/2015 – Present

Extermely handy in the areas of plumbing, electrical, painting, sheetrock and taping. Also familiar with the installation of sump pumps, window wells and covers, installation of backup generator transfer panels.

Have most tools needed.

Familiar on the use of most power tools.

Very mechanically inclined.

Systems Made Simple Inc. / Wyle Information Systems, Phila., PA 12/2000 – 3/2017

Systems Engineer III / Site Supervisor

For over 16 years was responsible for the telecommunications technical support of the Environmental Protection Agency’s Regional Philadelphia Office in addition to their 4 field offices.

Administration and maintenance of an Avaya VoIP system and Valcom Overhead paging system.

Previously responsible for the administration of Aastra Intecom PointSpan PBX, Octel 250 voice mail system, and Cisco AVVID VoIP system.

Video Service Administrator responsible for the coordination, set up and installation of Cisco video conferencing equipment including portable and stationary units.

Oversaw 40 Cisco video teleconferencing units. (Models include: MXP series, Edge series, EX series, SX Series, C series, and MX series.)

Management, maintenance and setup of several room and portable A/V systems.

Moves, adds and changes of voice and data equipment.

Installation and configuration of equipment for hearing impaired users (CapTel and TTY)

Teleconference bridge support.

Cable plant infrastructure installation and maintenance for voice and data.

Responsible for the monthly service reports.

Site contact for all EPA Region 3 telecom vendors.

Maintain all circuit documentation for all EPA Region 3 sites.

Involved in several EPA IT, telecommunications, video installations and deployments.

Part of Phase 1 COOP (Continuity of Operations Planning) first response personnel for disaster recovery.

Consult EPA on billing issues and disputes with telecom carriers.

Nortel Networks, Phila., PA 9/2000 - 12/2000

Field Installation Technician

Installation and maintenance of Nortel S/DMS broadband equipment.

Support for SONET optical carrier systems consisting of OC-3’s thru OC-192’s.

Supervision of contract personnel to ensure proper adherence to site procedures.

Kennedy Health System, Cherry Hill, NJ 9/1996 - 9/2000

Telecommunications Technician

Supported the Management Information Services (M.I.S.) Department providing administration and maintenance of a Nortel Meridian 61C PBX.

Programming and maintenance of telephone system features and voice mail.

Troubleshooting and repair of telephones and related equipment.

Installation, termination and testing of voice and data cable.

Installation and maintenance of desktop computers, printers and associated equipment.

Mellon Bank Field Service, Sharon Hill, PA 10/1989 - 4/1999

Senior Equipment Technician

Maintenance and installation of automated teller machines including IBM, NCR, Docutel, Interbold and Diebold.

Maintenance and installation of branch office automation equipment including Bunker-Ramo/Olivetti minicomputer systems and associated peripherals including printers, modems and terminals.

Continued working for Mellon on a part time basis after accepting a position with Kennedy Health System in September of 1996.

Education:

Associates Degree in Electronics Engineering Technology - Digital Option

Philadelphia Community College, Phila., PA – 2001

Certificate in Electronics

Lincoln Technical Institute, Pennsauken, NJ – 1989

High School Diploma

Northeast Catholic High School, Phila., PA - 1985

Technical Courses:

Telecommunications Fundamentals - Global Knowledge Inc. - 2/1999

Cabling for Voice and Data Networks - Global Knowledge Inc. - 2/1999

Broadband Basic Installation - Nortel Networks - 9/2000

BNSF Railroad Safety Training - Genuity - 11/2000

Telecommunications Fundamentals – CompuMaster – 11/2002

Network + - Camden County College, New Jersey – 11/2002

Cisco Voice Over IP – Global Knowledge Inc. - 12/2003

Cisco Call Manager Basic Administration – Global Knowledge Inc. - 3/2004

Cisco Call Manager Basic Administration - Global Knowledge Inc. - 12/2006

Avaya Communication Manager Administration – Avaya Learning Center – 2/2012

Professional Certifications:

Intecom E Overview (PBX) Certification - 8/2001

Intecom E Station Database (PBX) Certification - 8/2001

Intecom E System Database (PBX) Certification - 2/2002

CompTIA Network + Certification – 12/2002

Intecom PointSpan Operations and Maintenance (PBX) Certification – 6/2003

Professional Awards:

RS Information Systems Certificate of Achievement Award - 11/2001

RS Information Systems Certificate of Achievement Award – 12/2002

RS Information Systems “Delighting the Customer” Award – 12/2003

RS Information Systems “Delighting the Customer” Award – 12/2005

RS Information Systems President’s Award – 12/2007

Wyle Information Systems Outstanding Achievement Award – 9/2014

Computer Hardware Experience:

Maintenance and installation of personal computers, terminals, modems, dot matrix, laser, and color printers.

Telecommunications Hardware Experience:

Service and installation of telecommunications, voice messaging, video conferencing and overhead paging equipment.

Hardware platforms: Nortel Meridian, Intecom E, Aastra, PointSpan, Octel, PictureTel, Polycom, Tandberg, Dees, Ultratec, Gordon Kapes, Cisco, Avaya, CapTel, Valcom, Panasonic (Panafax).

Project/Program Management Experience:

Site Supervisor for Wyle Information Systems/Systems Made Simple Inc. for over 16 years.

Managed telephone, voice mail, video, A/V and overhead paging systems for the Environmental Protection Agency Region 3 in Philadelphia, Boothwyn, PA, Wheeling, WV, Annapolis, MD, and Ft. Meade, MD.

Management of daily telecom work including, moves, adds and changes.

Act as point of contact and coordinator for all EPA telecommunications vendors.

Managed 40 Tandberg video teleconferencing units for the EPA.

Responsible for monthly progress and work reports delivered to the EPA Region 3.

Involved in several present and past EPA IT, telecommunications, video and cabling installations, deployments and cutovers.

Managed 3 technicians in the EPA Region 3 five state area.

Assisted EPA’s Region 2 office in NY after 911 to get temporary communications into their site.

As Senior Equipment Technician for Mellon Bank Field Service was responsible for managing the weekend shift consisting of 6 field technicians.

Duties included opening the Field Service facility and distributing keys, vans, parts, and service calls to field technicians.

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