Jumane Reed

cell: 281-***-****

ac7xc4@r.postjobfree.com

Education

Bachelor of Arts, Psychology (2010)

Objective

My objective is to secure a position that will utilize my over five plus (5+) years of personable customer service skills.

Profile

I work well under pressure and handle situations quickly and accurately. My tenacious work ethics includes being, team-oriented, efficient, effective, attentive to details, customer-centered and willingness to learn. One key skill that I have is the desire to do what needs to be done and not take shortcuts.

Relevant Experience

Phil & Derek’s (2017-)

Manager-Event Coordinator

• Efficiently and effectively provide personalized attention to customer needs.

• Persuade customers to select menu items based on the makeup of the party.

• Systematically handle a high influx of customers with precision.

•Resolve customer issues and concerns with a calming presence.

•Hire and evaluate new employees.

Pappadeaux Seafood Kitchen (2010 -)

Waiter-Server

• Efficiently and effectively read customers in order to create a personal experience.

• Select, as a suggestion, menu items for customers based on the makeup of the party.

• Demonstrate great patience during high influx of customers with systematic precision.

• Explain information on menu item palates to increase positive customer experiences.

• Generate electronic copies of customer orders based on payment arrangements.

Just Energy Electric Company (2012-2015)

Customer Service Representative

• Resolved customer concerns during call escalations when team members could not.

• Organized and managed team of peers to assists with system issues to increase knowledge management awareness.

• Recognized as the top agent in the Call Center.

• Awarded the lowest AHT time in the Center three times.

• Set up, cancelled and resolved issues related to customer electric services.

• Operated computer generated customer orders.

Red Lobster Restaurant ( 2007-2009)

Server

• Served customer meals as ordered with precision.

• Attentive to customers with children, special needs and/or senior citizens.

• Performed top notch services as required by company standards.

License and Certifications

TABC

Food Handler

ServSafe

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