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Manager Sales

Location:
Canada
Posted:
December 10, 2018

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Resume:

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Angelo Monaco PMP

** ******** *****

Toronto, Ontario, M3M 2R8

Email; ac7xbi@r.postjobfree.com

Phone; 416-***-****

CAREER SUMMARY

Results oriented professional with proven success in IT Management, Project Management, and Sales. Highly focused in successful program/project implementation, increasing customer loyalty, forging relationships with new customers and external business partners. I have several years experience in the IT industry working with Private and Public sector clients in Financial, Government, Health Care, Telecom and Manufacturing. PROVEN ABILITIES IN THE FOLLOWING AREAS

Project and Program Management, Resource Management, Vendor Management, Consulting & Implementation Services, Bid and Proposal, People Management Sales Hardware/Software/Services Infrastructure Solutions

PROFESSIONAL EXPERIENCE

Ricoh Canada August 2016 – March 2018

Ricoh is an international leader in the document management and image communication industry. Operations Manager Professional and Cloud Services, Canada

• Actively participate in Sales campaigns with Internal Sales and Customers

• Participate in Process review and enhancement for Sales and Delivery

• Helped create and introduced estimating and pricing tools for Services opportunities

• Responsible for M&S renewals revenue, managed the internal renewals team

• Responsible for Professional Services Revenue Forecast (milestone billing)

• Participated in Executive review sessions

Trapeze Group April – October 2015

Trapeze Group provides transportation software solutions for transit agencies providing fixed route, rail, paratransit or school transportation.

Engagement Manager

• Actively participate in Sales campaigns with Internal Sales and Partners

• Provided Sales Executives with new business opportunities and account intelligence

• Manage the Customer relationship, establish key Customer contacts become trusted advisor

• Participation in Contract negotiation and SOW creation

• Customer negotiation (Scope, Timelines

• Resource allocation, Initial setup of project and project team (employees and partners)

• Participate in project meetings (kickoff, status, executive updates)

• Manage accounts (Issues, Technology, Opportunities)

• Communication internal and external (status reporting, escalations)

• Facilitate team meetings, new services introduction

• Forecasting

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Hitachi Data Systems (HDS) June 2013 – April 2015

Hitachi Data Systems provides information technologies, services and solutions that help companies improve IT costs and agility, and innovate with information to make a difference in the world. Professional Services, Program Delivery Manager,Canada

• Responsible for Professional Services Revenue Forecast

• Responsible for Professional Services, Delivery, Customer Management

• Management of Partner/Reseller Companies and Partner Resources

• Canada wide Management of 6 Delivery Project Managers (PM)

• Participate in Sales and Delivery campaigns as required (UCP, Storage, Virtualization, Cloud)

• Recruit and manage Partners to participate in Sales campaigns and Delivery

• Participate in project meetings (status, executive updates)

• Manage the Customer relationship, establish key Customer contacts become trusted advisor

• Manage accounts (Issues, Technology, Opportunities)

• Communication internal and external (status reporting, escalations)

• Facilitate team meetings, new services introduction (UCP Cloud, SAP HANA, Storage, Virtualization)

• Training and Mentoring PMs and Implementation specialists

• Part of the HDS Canada Management team

Service Now (Servicenow-com) April 2012 – April 2013 ServiceNow provides cloud-based services to automate enterprise information technology (IT) operations worldwide. Services include a suite of applications built on its proprietary platform that automates workflow and integrates related business processes (ITSM).

Engagement Manager, Canada

• Responsible for Professional Services sales

• Professional Services sales support for 5 Sales Executives across Canada

• Recruit and manage Partners to work as part of the Delivery team

• Manage the Customer relationship, establish key Customer contacts become trusted advisor

• Actively participate in Sales campaigns

• Provided Sales Executives with new business opportunities and account intelligence

• Perform Scoping exercises with customers, SMEs and architects to determine requirements

• Managed labour effort and pricing estimating exercises

• Creation of SOWs

• Customer negotiation (Scope, Pricing, Timelines

• Resource allocation, Initial setup of project and project team (employees and partners)

• Participate in project meetings (status, executive updates)

• Manage accounts (Issues, Technology, Opportunities)

• Management of Partner/Reseller Companies and Partner Resources

• Communication internal and external (status reporting, escalations)

• Facilitate team meetings, new services introduction

• Forecasting

EMC Corporation of Canada October 2000 – April 2012 EMC is the world’s leading Information Life Cycle management corporation, providing the industry’s broadest line of digital data storage and related technologies.

Services Account Manager EMC VCE Cloud Division (Vblock) July 2010 – April 2012 VCE is a leader in Cloud Computing providing a complete end to end integrated and tested Cloud Solution. The company is a Venture between; EMC, CISCO and VMware. Main client contact Post Deployment.

• Created and documented processes for Account Managers (Transition, Reference, Escalation Page 3

• Assist BDM and Sales team (VCE and Parents) in Vblock Sales campaigns.

• Provided VCE and Parent companies with new business opportunities and account intelligence.

• Participated in estimating exercises (labour and pricing) and creating SOWs.

• Project Manage post deployment clean up activities (S/W licenses, Processes, Rules of Engagement..etc).

• Project Manage H/W, S/W and Configuration change activities.

• Manage the Transition of the Vblock from Delivery to Client and Operations for Enterprise accounts with Operate services.

• Manage accounts (Issues, Technology, Opportunities) once Vblock Deployment is complete.

• Managed account and VCE Operations team daily to ensure smooth and quality delivery of services.

• Manage the Customer relationship, establish key Customer contacts become trusted advisor

• Client reporting and Metrics in an Operate account (SLAs, Metrics, TECH consumption..etc).

• Conducted lessons learned and knowledge share sessions for VCE cross functional teams.

• Facilitate cross company and cross functional team meetings, planning and design sessions. Senior Manager, Resource Management (Northeast GEO) March 2008 – July 2010

• Implemented the Resource Management practice in the Northeast GEO for Commercial and Enterprise.

• Assist in creation and implementation of RM policies and procedures.

• Provide RM presentations and updates to the EMC Management team.

• Staff Management, Coaching and Career counseling.

• Managed staff of 10 Resource Managers (Canada and US) for the Northeast.

• Part of the Northeast GEO escalation team, focusing on critical/urgent requests that needed to be processed.

• Chair weekly RM meetings with RM team and Delivery Managers. FSO (New England/Canada Division)

February 2007- March 2008

• Project Management for Implementation of EMC Corporate programs into the Division.

• Manage quarterly VCP program.

• Manage yearly programs, ASR and DSOP.

• Staff management.

• Manage Division Headcount plan.

• Assist Division management staff with internal systems and processes.

• Assisted Divisional Sr Director with day to day activities. Senior Project Manager

October 2000 – February 2007

• Project Management for Implementation of EMC Hardware/Software solutions at client sites across Canada.

• Understanding customer requirements and EMC Products, solutions in order to create Statement of Work.

• Work with client and EMC Sales team to find additional opportunities within accounts.

• Assisting the sales team in a pre sales capacity (meetings, presentations, proposal development).

• Management of Project Stakeholder expectations.

• Schedule and chair regular project meetings.

• Internal and External Project reporting, project status and financial.

• Management of assigned Project resources Internal EMC, Third Party and Client Staff.

• Managed Project SCOPE.

• Mentor and assist in development of Project Management Staff. D.M.R Consulting Group Inc. 2000 - 2000

DMR is a leader in IT Consulting and Integrated Services, a division of Fujitsu consulting. Principal, Project Management

• Responsible for Business Development within the Ontario Government public sector. Page 4

• Core Team member (Deployment/Logistics Manager) on the Ontario public sector WIN2000 Server Infrastructure Project.

• Staff Management and resource allocation (4 Direct Reports).

• Chair team meetings.

• Main client interface for Logistics.

• Main project interface for the OPS CAB (Change Management Board). C.G.I. Canada (Bell Sygma) 1998 – 2000

CGI is among the leading independent information technology and business process services firms in the world. Managing Consultant / Senior Project Manager, BESI Workstation & Infrastructure Project

• Interfaced with other Project and Program Managers to review dependencies and schedules.

• Conducted Executive Project Review presentations (Schedule status, Budgets).

• Infrastructure Project size in excess of $100 Million (services and hardware leases).

• Deployment of 36000 WIN95 & NT Workstations and 46 large NT Server Farms throughout the province of Ontario and Quebec.

• Manage and control overall project deliverables, budget and schedule.

• Management of Partner/Reseller Companies and Partner Resources

• Chair regular project and client meetings.

• Manage the client’s internal organization as part of the overall services deliverable.

• Staff Management, (5 direct reports as part of the PMO and 7 Project Managers).

• Responsible for research and review of new processes to streamline delivery.

• Manage the roll out and implementation of new programs and processes. S.H.L. Canada 1996 - 1998

A leader in the IT procurement and services business, Systemhouse is a H/W and S/W reseller with installation and system integration capabilities.

Senior Bid Manager, Bid & Proposals US Operations 1997 - 1998

• Primary responsibility is to actively participate in the Sales Process for Outsourcing Deals in the United States. Deal sizes in excess of $10 Million and have Integration/TDS, Procurement and LMS components.

• Assess RFP requirements, architecting strategies and win themes.

• Assess Product and Services partner abilities and infrastructure.

• RFP Bid Management.

• Negotiate with Vendors and clients for Services and Product pricing, delivery and other SLAs.

• Create SOW (statement of work) for clients and third party services vendors.

• Client Negotiation and Handoff to SHL PMO (Project Management Office). Project MANAGER, Implementation Services & Engineering. SHL MCSS Project.

ADDITIONAL EXPERIENCE

1996 - 1997

CONTROL DATA SYSTEMS CANADA LTD.

1993 - 1995

EXECUTIVE ACCOUNT MANAGER

REUTERS CANADA 1985 – 1992

TECHNICAL MANAGER (Project Manager) 1990 - 1992

NATIONAL FIELD SERVICE MANAGER 1985 - 1990



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