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Manager Front Office

Casa Grande, Arizona, United States
December 12, 2018

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Debra J. Heathington

*** *. ********* **.

Casa Grande, Arizona 85193



To obtain a position with your company that allows me to use my written and verbal communication, clerical, analytical, and organizational skills to your best advantage.


Cottonwood Medical Center - Casa Grande, Arizona September 1998 – 2018

Scanning Manager

Responsible for many aspects of the front office administration, including but not limited to:

Scanning Manager – responsible for filing all incoming records into the correct patient chart.

Front Desk Receptionist - verifying all current information for incoming patients.

Phone Receptionist/Appointments – in charge of scheduling appointments for all incoming calls, taking messages for the various providers, and aiding patients with follow up appointments.

Billing – Duties include collecting co-pays and applying to correct patient account, hospital billing, recoup from various insurance companies, daily bank deposits, and posting daily incoming insurance checks to correct patient accounts.

Referrals – setting up a referral for a patient to a specific specialist while also making sure that they are contracted with an insurance plan and if needed generating a prior authorization for any appointment or procedure.

HIPPA Certified

Casa Grande Vision Center – Casa Grande, Arizona April 1993 – September 1998

Lab Technician

Verified all incoming orders and confirmed that they were correct with what the Doctor prescribed.

Assembled new glasses and fixed all glasses in need of repairs; these procedures occasionally included cutting lenses for private orders and lens tinting.

Presented new glasses to patients and made adjustments that allowed patients to see correctly while maintaining their comfort.

Assisted patient’s with their frame selection, measurements, and administrative paperwork for glasses.

Aided optician with the pre-tests involved with an eye exam.

Supported receptionists by answering phone inquiries, administrative paperwork, and maintaining patient’s files.

San Tank Outfitters – Casa Grande, Arizona July 1985 – April 1993

Co-Owner and Operator

Co-Creator of San Tank Outfitters, a company that specialized in guided hunting tours throughout North America.

Contacted clients to confirm all bookings and to maintain accurate contact information for licensing and tag requirements.

Provided prospective clients with detailed information about the company and our tours.

Organized travel itinerary for clients, including client pick up and drop off at the airport, hotel accommodations, provisions, and guided tour schedule.

Maintained accurate financial information through monitoring account activity and handling all required transactions.

Directed all employees to ensure that they completed their required duties including maintenance and repairs done to the equipment needed for each tour.


Bachelor of Science, Business Administration May 1977

Northern Arizona University - Flagstaff, Arizona

College of Business


Windows, Word, Excel, PCN, Intergy

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