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Customer Service Manager

Philadelphia, Pennsylvania, United States
December 12, 2018

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Name Haja A. Swaray

Other name

Gender Female

Date of Birth February 23, 1982

Place of Birth Gbarnga, Bong

Nationality Liberian

Marital Status Married

Contact Numbers 267-***-****



-University degree, Bachelor Business Administration, Majoring Management and Minoring Accounting at the United Methodist University, Ashmun Street Monrovia Liberia

-Certificate in internal Auditing at Liberia Institute of public Administration (LIPA)

-High School diploma & WAEC certificate, Monrovia College of Industrial Arts


-Internal Audit training in areas of developing analytical skills, developing sampling criteria, writing audit findings, report writing team building etc.

-Training, Banking principles and Procedures (cash procedures, marketing, withdrawal and deposit).

-Training on customer services

Language Skills

ENGLISH - Spoken and written very good

Key Qualifications

-Experienced in Administrative duties

-Excellent Communication Skill

-Experience in research field and Data collection

-Experience in organizing and managing meetings

-Experience in working with people of diverse culture, religion, race and tribe

-Good human relation

Basic Office Equipment Skills

-Computer literate (Microsoft Office and Internet Browsing), Printer Photocopier, Telephone, Scanner and Digital Cameral

Working Experience

May 17 2017- Present Cashier (Customer Service) Faber News, Philadelphia, PA 19103 1603 JFK BLVD,


-Carry out financial transactions (disbursement and deposit)

- Direct Marketing

- Make daily report to my Supervisor

February 1, 2011- February 13, 2016 Lead Internal Auditor Access Bank Liberia, Sinkor, Monrovia, Liberia


1.Develop a flexible annual audit plan using an appropriate risk-based methodology, including any risks or control concerns identified by Management.

2.Implement the annual audit plan, as approved, including as appropriate any special tasks or projects requested by the Management Team and the Audit Committee.

3.Conduct at least one audit in each quarter to test compliance with the foreign exchange risk management policy in line with guideline

4.Develop a process risk assessment covering all processes within the Bank Establish written policies and procedures for compliance by staff within the Internal Audit Function.

5.Evaluate and assess significant new or changing services, processes, operations, and control processes coincident with their development, implementation, and/or expansion.

6.Assess the reliability and integrity of financial information and the effectiveness of the procedures.

7.prepare audit draft letter and report to present to audit supervisor and management team

8.Open to new ideas, shared own knowledge and built on knowledge of others, applied knowledge in daily work; open to learning and sharing; inspired trust whilst respecting the need to maintain confidentiality at all times

April 2010-January 2011 Teller Access Bank Liberia, Sinkor, Monrovia, Liberia


-Carry out financial transactions (withdrawal, disbursement and deposit)

- Direct Marketing

- Make daily report to my Supervisor

March 2009, Contract Researcher, Field Data Collector, International research institute, Demo-Globe 3- Liberia project, Lofa County, Liberia


-Collected data from participants

- Map out communities for data collection

- Assisted to pre-edit the fill-out questionnaires

- Make report upon completion

October 2009, Vacation Worker, Liberia petroleum Refining Company (LPRC), Monrovia Liberia


-Work in the Account Department

-Perform task as assigned by Supervisor

-Assisted in record keeping

-Make Report upon completion


Nou Alam


Faber News

Philadelphia, PA 19103,


Cell no. 215-***-****

Abraham Massaquoi

Head of Internal Audit

Accessbank Liberia

Sinkor 20th street

Cell no. 002*********

George Kiazolu


Cell no. 267-***-****

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