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Service Front Office

Douglasville, Georgia, United States
December 12, 2018

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Daysi Peña

**** ****** ****** *****

Douglasville, GA 30135

Cellular# 727-***-****

Email –

WORK EXPERIENCE MOL America, Inc., Atlanta, GA

Mar 2014 to Jun


Analyst Documentation

Responsibility included but not limited to the following: Front office liaison between customers and overseas offices to provide seamless flow of information.

Ensured bills of lading proofs were issued within 24 hours of receipt and corrections issued within three hours of receipt.

Possess high knowledge of all MOL service contracts & tariffs. Facilitate distribution of mandatory documentations e.g.; auto tittle, vessel certificates to meet governmental and customer requirements. Appointed Key contact for high priority accounts to ensure customer satisfaction.

MOL America, Inc., Atlanta, GA

Feb 2010 to Mar


Export Customer Services Specialist

Responsibility included but not limited to the following: Processed daily booking request from various customers utilizing internal MOL System.

Handle invoicing and applications of rates on MOL system. Monitored customer cargo allocation and ensured customers’ cargoes met proper profit guidelines for routing, as well as equipment availability. Handling high call volumes and answering general inquiries from freight forwarders, Shippers, NVOCC, BCO and truckers as well as internal requests. ConMed Linvatec, Largo, FL

Mar 2007 to Dec


Finance & Accounting Department

Responsibility included but not limited to the following: Processed all daily payment transactions using Oracle system. Proof read all payment to ensure proper payment was applied. Follow up on all past due invoices and ensured that necessary documentation was submitted on time to the customers.

Reconcile all aging reports on a monthly basis to ascertain accuracy and proper internal distributions to other department within the company. DHL Danzas Air and Ocean, Newark, NJ

Nov 2003 to Dec 2006 Import / Export Specialist

Arranged proper movement of containers utilizing lowest cost possible. Ensured proper routing of cargo for specialized accounts and customers. Selected Vessel carriers to arrange delivery to ultimate destination. Based on different criteria, transit times, rates, direct port of call etc. Managed inbound freight for BDL, IAD, BUF and BWI. (Airport Codes). Follow up with delivery agents and vendors to ensure all deliveries met appointment times as per Letter of Credit requirements. CMA/CGM Secaucus, NJ

Jan 2001 to Apr 2003 Service Contract Administrator Responsible for overseeing accuracy of various service contracts. Compared service offering versus actual bill of lading charges. Contacted internal department for rate adjustment and rebilling of incorrect bill of lading charges. I.e. Accounting, Sales, or Marketing. Follow up with accounting for proper reconciliation on short payment. Responsible for additional revenue gained during invoice review in excess of half million dollars of erroneous invoices. EDUCATION 10/1990 Chubb Business


Jersey City, NJ

Certification: Chubb Career Institute. – Completed an 18 months course on Computer Operations. Courses of study – MS Office, Lotus, Excel, Business Accounting, Business communication, Business Mathematics 1989 – 1990 Attended one year to Union Community College, Jersey City, NJ – Pursued a degree in liberal Arts.

SKILLS Excellent interpersonal communication and relationship-building skills Listen attentively, communicate persuasively and follow through diligently. BI-Lingual Spanish/English.

REFERENCES Will furnished upon request.

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