Administrative Assistant Customer Service
Resume:
Dierdre Main
343-***-**** ac7x4d@r.postjobfree.com
D
Ottawa, ON K1L 6X8
SKILLS
> Experience in providing administrative support services including data input, processing invoices, budget tracking, file management, arranging travel, and event organizing.
> Experience using Government of Canada databases and software such as Shared Travel Services, RDIMS, IFMS, GCDocs, PeopleSoft and CCMercury.
> Experience in providing financial support services such as invoicing, preparing and updating work plans, managing petty cash, and preparation of low dollar value goods and services contracts.
> Excellent working knowledge of the Financial Administration Act.
> Familiar with National Joint Council Directives such as the Travel Directive, and Isolated Post and Housing Directive. WORK EXPERIENCE
April 1 - July 31: Office Administrator - RL Hanson Construction (Iqaluit) I provide customer service to walk-in clients as well as over the phone and by email. I am responsible for processing all accounts payable and accounts receivable using Simply Accounting. I process payroll biweekly and submit payroll taxes.
July 2016 - June 29, 2018: CR-05 Public Prosecution Service of Canada (Iqaluit) My main duties are to care for the financial transactions of our branch such as payment of invoices, reconciling payments, setting up vendors, and entering overtime payments. I also am responsible for arranging all travel for any witnesses that will be traveling for court.
February 2014 - present: Owner of Plannermania
I operate my own online stationery business. I hand draw characters, convert them into digital files, and print and cut them out as stickers. I designed and maintained my own website. I do all of my own marketing through social media. I am my own book keeper as well.
September 2014 - March 2015: CR-04 Transport Canada (Winnipeg) I worked in the Programs department as an administrative assistant. I cared for the financial duties related to the Airports Capital Assistance Program, which included tracking grants and contribution payments and maintaining the operating and maintenance budget.
REFERENCES
CHRISTINE DAGHER
Business Coordinator
Public Prosecution Service of
Canada
ac7x4d@r.postjobfree.com
ELAINE TARKOWSKI
Business Process Unit
Supervisor
Transport Canada
ac7x4d@r.postjobfree.com
MIKE WILKINS
Office Manager
RL Hanson Construction
ac7x4d@r.postjobfree.com
September 2013 - August 2014: Acting AS-02 Transport Canada (Winnipeg) I provided assistance to the Churchill Airport for all administrative work. I tracked expenses and revenues, maintained the financial work plan, and reported monthly to my director. I helped in the preparation of requests for proposals and contract specs before passing files over to the contracting officer for buying large airport equipment and establishing service contracts.
September 2012 - August 2013: AS-01 Manitoba Federal Council Secretariat (Winnipeg I provid ed direct administrative support to the director. I also arranged for speakers and presentations at the monthly Federal Council meetings. I maintained the Manitoba Federal Council website. October 2008 - August 2012: CR-04 Transport Canada I worked in the Programs department as an administrative assistant. I was responsible for keeping financial records for three program's budgets. I regularly opened and closed paper and electronic environmental assessment project files in RDIMS. I also provided direct support to our Regional Director for making travel arrangements, entering travel claims, maintaining an Outlook calendar, organizing correspondence, and taking minutes at meetings.
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