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Engineer Customer Service

Location:
Houston, TX
Salary:
60000
Posted:
December 12, 2018

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Resume:

Sheila Pierce

ac7x3y@r.postjobfree.com - 281-***-****

http://www.linkedin.com/in/sheilariemenschneider

WORK EXPERIENCE

Northwestern Mutual - Houston, TX – Jan 2017 to present Assistant Financial Representative to James Wallace and Paden Wiese Texas Group 1 Insurance License Certified

• Input life and disability applications, liaison between underwriters and clients

• Open and oversee investments accounts for clients

• Confirm and make appointments with clients and potential clients

• Update and create CRM records for all contacts, run reports

• Assist financial representatives to meet their goals in policies sold, finding and entering potential clients into CRM, make sure they are meeting their goals / making calls Cypress Fairbanks ISD - Houston, TX – Jan 2016 to Dec 2016 Secretary to Director of Instruction – Middle School

• Test possible ESL students for language comprehension, submit candidates to LPAC for decision on entering program, process all paperwork, maintain folders, etc

• Answer calls, process mail, set appointments, assist with state testing (setup, paperwork, updates)

• Maintain confidential files for LEP and 504 programs (dyslexia, scotopic, special education)

• Educate staff on use of Lync and MS Excel 2013; revised filing system for easier access and usability

• Run projects as needed (awards ceremony, open house, school startup, breakfast for honor roll students). Identify students, mail parents, order and setup meals, reserve location, inform staff of duties, order any supplies, create documents/awards. JoAnn Fabric and Craft - Houston, TX – 2015 to Dec 2015 Education Coordinator

• Manage scheduling / logistics of educational classes; Facilitate skills seminars; Monitor adherence to corporate policies

• Customer service liaison

• Increased class signups by 500% through Open House Event (WTW) Schlumberger - Houston, TX - 1993 to 2015

Training Systems Manager and iLearn (LMS) Champion

• Lead help desk technician for Learning Management System which included virtual learning courses such as SkillSoft

• Modified and created training roadmaps for new employees (3 year programs)

• Developed reports notably elevating individuals lacking progress; liaised with management to decrease training delay

• Created method for enrollment predictions which increased enrollment numbers and instructor utilization

• Significantly reduced training delay index for trainees by 20% within one year Geosolutions Training Manager

• Managed a global team of instructors; Scheduled courses / instructors worldwide (3 centers)

• Liaised with vendors obtaining great rates and ensuring good treatment of participants

• Reviewed course evaluations and implemented modifications for continuous improvement

• Reduced department spend while upgrading systems through review of budgetary spend

• Improved morale and department growth

Sheila Pierce

ac7x3y@r.postjobfree.com - 281-***-****

http://www.linkedin.com/in/sheilariemenschneider

Asset Management Projects Coordinator

• Coordinated Asset Management Multiclient projects including financials, scheduling, and resources.

• Created maps and presentations. Provided team with financial graphs and timelines

• Managed a Multiclient project; created processes for following financials and determining profitability

• Assisted in the creation of a web based program on financial health of multiclient projects Contract Engineer

• Coordinated incoming data and submitted Data Processing bids.

• Lead on team that created of an online DP Costing Tool

• Successfully submitted massive data processing bids which were then awarded to SLB Houston Technical Support / Intouch Engineer

• Provided help to the world with various Omega (internal seismic data processing software) issues

– including internal and external clients. Help involved picking up submitted tickets and working with clients and programmers to resolve.

Senior Geophysicist

• Provided assistance to the seismic data processing community in Omega job setups and operating system environments (Unix and Linux).

Processing Geophysicist

• Processed seismic data on various 2D and 3D volumes. Volumes were comprised of several different source types (dynamite, vibroseis, airgun) and receiver types (geophone, hydrophone, OBC). Most were processed AVO compatible. Responsible for the training of new hires. EDUCATION

Bachelor of Science - Marine Science

Texas A & M University-Galveston - Galveston, TX

SKILLS

MS Excel, Word, PowerPoint, Outlook, Project - Expert (10+ years), MS Access, OneNote (2 years), Unix / Linux administration (3 years), Project Management (6 years), Team Building (4 years), Process Improvement (10+ years)

CRM, Learning Management System, Reporter, Visa Tool, SharePoint, HUB (web pages), iLearn – advanced to expert; DP Costing Tool, SeisFin, QMP – basic to intermediate



Contact this candidate