OBJECTIVE

Seeking a position where I can apply my knowledge and skills for the benefit of both the organization and myself.

SUMMARY OF QUALIFICATIONS

Detailed-oriented and focused professional, capable of multitasking in a fast pace environment. Proficient in operating personal computers and various software programs. Knowledgeable in most Windows applications including Microsoft Word, Excel, and Power Point. Successful track record of handling complicated assignments. Dedicated to providing excellent customer service.

KEY ADMINISTRATION SKILLS

Leadership

Office Applications

Faxing

Scheduling

Typing 60wpm

10 Key

Interpersonal skills

Time Management

Assertiveness

Internet Explorer

Customer Service

EDUCATION

Atlanta Technical College, Atlanta, GA 2003-2007

Associates Degree in CIS Programming/Database Administration

Chattahoochee Technical College, Marietta, GA 2016-2017

Comp TIA A+ Cert Tech Prep Cert, Computer Information System Tech

PROFESSIONAL EXPERIENCE

Support.com, Atlanta, Ga 2017-Present

Remote Services Technician

Serves as the first point of contact for customers seeking technical assistance over the phone.

Performs remote troubleshooting through diagnostic techniques and pertinent questions.

Determines the best solution based on the issue and details provided by customers.

Iron Mountain, Mableton, GA 2017-2017

Records Specialist

Cherry Picker Operator; Pull and scan items from current location for shipment.

Alpine Access/Sykes, Atlanta, GA 2016-2017

Technical Support/Billing Agent

Provided first level troubleshooting support via phone/email.

Assisted customers with account issues including password resets and billing issues involving updating/adding payment information including refunds and purchases.

Escalated service request beyond first level to Tier 3 support.

MSC Industrial Supply Co, Atlanta, GA 2010-2016

Verifier/Checker/Stockhandler/Picker

Operated advanced warehouse vehicles.

Used RF equipment to validate items.

Verified products using item numbers, descriptions, and quantity.

Zaxby’s, Morrow, GA, 2007-2008

Shift Supervisor

Reconciled cash drawers and made daily bank deposits.

Trained and coached new crew members on company standard operating procedures.

Responsible for shift schedule to include: work station assignments/rotations, employee training, employee vacations, employee breaks, overtime assignment, back-up for absent employees, and shift rotations.

Atlanta Airport Marriott, Atlanta, GA, 2005-2007

Loss Prevention Officer/Business Center Clerk

Maintained good working knowledge of state and local criminal codes and laws of the state affecting hotel operations.

Wrote clear and concise claims reports for hotel incidents including hotel guests and associates. Also improved claims reporting forms making it user-friendly for other team members.

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