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Desktop Support Engineer

Columbus, Ohio, United States
December 12, 2018

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Anthony Michael Perez

Lewis Center, OH *****

T: 614-***-**** E:

Professional Summary

I am looking for a challenging and rewarding Information Technology/Data Center/IT Operations Management position where prior experience, personal ability, and a commitment to professionalism would be of value. Position should allow for continued personal and professional growth commensurate with achievements. I am nicotine free, drug-free, and an OH CHL license holder (passing background checks through NCIC, SCIC, FBI, III and DHS). Operating Systems:

• Windows XP – 10, Windows Server 2012(R2), macOS (10x – Mojave), iOS (9x – 11x), Ubuntu Current Tools:

• Microsoft Word, Excel, PowerPoint, OneNote, OneDrive, Outlook, Office 365, Adobe Photoshop CS6,

• Adobe Muse CC 2017, Adobe Acrobat DC, Adobe Bridge, TeamViewer, VNC, Microsoft RDC, LogMeIn,

• Apple Screenshare, Cisco VPN, Bomgar, GoToAssist, ScreenConnect, Citrix Director, Service Now,

• Final Cut Pro X, SolarWinds, FileZilla (FTP), X-Mirage, Oracle VM VirtualBox, VMware, Dynamics 365,

• Talent Reef


Windows 10 SME Deployment Engineer May 28, 2018 – November 28, 2018 Smart Source Inc

• Windows 10 deployment engineer, currently handling inbound technical calls for internal Huntington National Bank colleagues. Troubleshooting problems including but not limited to, network printers and drive shares, mobile device (tablets, Android and iOS phones), SCCM remote connections for remote troubleshooting and repair, Active Directory (AD) user configuration, creation and credential management. Using SCCM console, VMware Horizon Administration Console, RSA Security Console, Service Now, Windows 7 and 10, IBM Notes, SharePoint, Microsoft Office (On-Prem and 365), and Cisco Finesse ACD application.

Migration & Application Support Representative II March 5, 2018 – April 30, 2018 TEKsystems

• Windows 10, Talent Reef, Microsoft Dynamics 365 CRM, Office 365, Windows RDP, SharePoint Bob Evans Restaurant (BER) HQ, New Albany, OH – Assisted in the enterprise-wide migration from Oracle to Dynamics 365 CRM and Talent Reef talent acquisition platform. Coordinated strategic rollout with the help from the BER IT Service Desk, and HR with additional support from Microsoft, Hitachi and Blue Chip. Second phase involved moving everyone in the HQ location from Cisco telephony to the Skype for Business phone platform via desk-side support and knowledge with Jabra wired and wireless headsets and phones.

Technical Support Representative II July 17, 2017 – December 11, 2017 Status Solutions LLC

• Windows XP – 10, Bomgar, TeamViewer, VMware, Office 365, SharePoint, Ubuntu Reply to phone calls and emails about the internally created software on use, setup, installation and implementation of serial devices and wireless pendants, pull-cords, and other life-saving devices. In addition to these duties, the monitoring of the Network Operations Center website for any errors from customer Situational Awareness and Response Assistant (SARA) servers. NOC errors are responded to via contacting the site and see If there is an actual problem we can take care of, or have the site contact their local technician for repair and/or replacement.

Office365/Outlook (OWA) Migration Team Member February 27, 2017 – May 31, 2017 Modis

• ServiceNow, Office 365, SharePoint, Lotus Notes, Citrix Director, Windows RDC Member of a 5-person migration team from Lotus Notes to Office365/OWA platform under contract for Nationwide Mutual Insurance Company. Received inbound calls from remote located agents and assisted them with (but not limited to), migration of emails, calendars and other data. Remote connected via Citrix Director and performed tasks as requested by the end-user to set up distribution lists, shared emails, shared calendars and such.

Data Center Operator/Desktop Support Lead October 25, 2015 – January 6, 2017 Racksquared Datacenter LLC/Wasserstrom

• Windows 8 – 10, AS/400, Windows RDP, LogMeIn, iOS 10, SCCM, Active Directory, FileZilla, Surface Pro Technician as part of a 24/7 team supporting the data center operations and responsible for monitoring and validating system alerts, following standard operating procedures and check lists during first shift. Essential duties and responsibilities Include monitors production websites and related systems, production servers such as IBM I-Series (AS/400), AIX, Windows and Linux, monitoring for alerts and responds by following company standard operating procedures, maintaining company tape library and changes tapes as necessary.

Tier III Technical Support Agent March 15, 2013 – October 15, 2015 Spectrum (Time Warner Cable)

• Windows XP – 8, macOS, Windows RDP, FileZilla, SharePoint, Microsoft Office Suite Remote customer and field technician support, troubleshooting and resolving connectivity issues with various cable modems, wireless routers and MTA units (including but not limited to; Motorola, Arris, Ubee, Scientific Atlanta and Cisco/Linksys). Support system also used with ATG, ICOMS, Remedy, IssueTrak, MARS, and EventTrak reporting and trouble ticket applications using DOCSIS 2 and 3 interfaces and True2Way technology. Setup and reserve technician appointment commitments with customer. Billing, account packaging, account upgrading solutions also provided via Avaya One-X telephony system. Owner/Lead Technician July 26, 1991 – November 1, 2012 Rivernet Communications

• Windows 95 – Vista, macOS, Office, LogMeIn, QuickBooks, VNC, CentOS, Strongbolt Desktop support and deployment, virus detection and removal, order and determine purchasing needs for IT Department. Wireless networking setup and deployment. Remote and on-site troubleshooting and software repair. Disaster recovery, SAN and Cloud backup solutions. Mac/PC repair, and troubleshooting. Applications used but not limited to Microsoft Word, Excel, PowerPoint, Adobe Acrobat, Net Objects Fusion X, Windows Operating System (3.11 (WFW), NT, 2000, XP, Vista, 7, 8.1), Mac OS X (all), Ubuntu, A/P, A/R via QuickBooks, Square and PayPal transaction services. Used Adobe Acrobat for online form creation, Photoshop 7 for image manipulation and InDesign for brochure creation. IT Professional/Sub Contractor March 12, 2004 – November 1, 2012 OnForce

• Windows 95 – Vista, macOS, Office, LogMeIn, QuickBooks, VNC, CentOS, Strongbolt, Ubuntu Network/Desktop Support. On-site support and repair solutions for AT&T, Siemens, Barnes & Noble, Dell, the City of Modesto (CA), and other companies as a subcontractor role. Last completed major project (Oct 27, 2012) – PC Deployment for City of Modesto CA. Deploying 500 desktops at the City/County Building and Modesto Police Department.


CA General Equivalency Diploma (G.E.D.)

Baldwin Park High School, Baldwin Park, CA April 15. 1991 Bachelor of Arts in Computer Science and Networking University of Montana – College of Technology, Billings, MT Did Not Complete

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