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QA, Testing, BA and Management

Location:
Columbus, Ohio, United States
Posted:
December 09, 2018

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Resume:

Key Skills

Project Management

Program Management

Software Testing

Standard Test Processes

QA Plan and Strategy

Regression Testing

Testing Procedures

DevOps/SDLC Tools Mgmt.

Testing Delivery

Pre Sales

Extensive experience in executing testing; ramping-up projects within time, budget & quality parameters, as per project management & best practice guidelines, targeting assignments in:

QA/Testing/ Program Management

Location Preference: Columbus, Dallas, Northern California Profile Summary

Competent professional with over 20 years of experience in leading a high- performing Software Testing Team through all phases of application development; ensured that information systems, products, and services exceeded organization/industry quality standards.

Manage and lead QA/test team to be able to transform from heavy to lean process through automation/RPA, Agile methodology (3 Amigos) and DevOps Tools.

Established and enforced Standard Test Processes and Deliverables

(including defect management and quality metric reporting) within the gated process to streamline automation and manual testing efforts. Knowledge of testing tools of OATS, HP ALM/QC, QTP exhaustively with certifications in SAFe4.0 Agilest, PMI-PMP, Six Sigma and HP ALM/QC Experience of SAP and Oracle Apps ERP projects for multiple country roll out from end-end solution testing from onshore and offshore. Ensured quality by using tools like HP UFT/QTP, HP ALM/QC by customization of QA reports/dashboard using query builder/DB schema level, OATS, RPA based automations tools including UIPath etc. open source tools Jenkins, Selenium, Cucumber BDD and Jira.

Having experience in working as QA cum BA role on part of UAT execution and coordination on defects management & triaging in close collaboration with business users.

Knowledge of Software Development with 5 years of experience in J2EE, VB Script, Java Script, CSS, Oracle technologies along with various application servers like BEA WebLogic, IBM WebSphere and Sun One. Gained international experience and worked with companies such as McGraw Hill, Wipro, GE, Satyam Computers and Sierra Optima. Domain expertise in ENU-Utility, Finance/Brokerage, Retail, Health Care, Manufacturing, Telecom (Wireless) and Publication/Education. Managed key clients like Cardinal Health, Isuzu, Novartis, CLK(Turkey), GE Lighting, LOWES, CVS Caremark, J&J, Convergys, CISCO, BCBS and Charles Schwab.

DEEPAK GUPTA

ac7wxj@r.postjobfree.com

+1-614-***-****

Linkedin Profile

Work Experience

Since Apr’ 17 McGraw Hill Education (Columbus, OH, USA) as Software Test Lead Jan’ 06-Mar’ 17 Wipro Technologies as Senior Principal Consultant/Program Manager Jul’04– Jan’ 06 Arsin Systems Pvt. Ltd, Hyderabad (India) as Project/Test Manager Jun’ 01– Jun’ 04 General Electric IBC, Hyderabad (India) as Project/Test Lead Jan’01 – May’01 IBSS INC, USA as Sr. Developer/Developer Jun’00- Dec’ 00 Sierra Optima Ltd., Hyderabad (India) Nov’98 –May’00 Satyam Computer Services Ltd., Hyderabad (India) May’96-Oct’98 Rizvi Software Consultancy Pvt. Ltd., New Delhi (India) as Tester Key Result Areas:

Manage & lead QA/test team to be able to transform from heavy to lean process through automation/RPA, Agile methodology (3 Amigos) and DevOps Tools.

Defined and implemented the Key Performance Indicators (KPIs) of the Testing Team within the organization; supervised the assignments of off-site testing resources, as needed. Directed all operations which included setting definition of test estimation criteria, prioritizing test cases and reviewing the test reports and testing artifacts.

Experienced in presales like making proposals based upon RFPs, program management, people management, business requirement analysis, Test Management, design, development, and implementation of information technology projects.

Defined and implemented a structured way of handling opportunities involving client meeting / solution pitch / Request for Proposal (RFP) response / Request For Information (RFI) response / presentation. Updated the regression pack to provide the best application coverage; supervised the Regression Team and ensured timely delivery for each regression cycle.

Established industry standard testing practices including rapid software testing, session-based test management and risk-based testing practices using tools such as DRBT, MBT and DFA. Sourced, vetted and on-boarded QA staff and built a release management team to enhance productivity. Established and implemented inter-departmental knowledge sharing to enhance on-boarding of incoming testing personnel.

Championed the change in perception of software testing to being integral to the SDLC, went on to reduce development costs while improving product quality. Enabled a client in setting up a Testing Centre of Excellence (CoE) (Test Factory/Test Service Centre) by benchmarking with industry best practices and quality frameworks; conducted cost-benefit analysis and established the strategic roadmap and business case for setting up the Testing Centre of Excellence (CoE). Highlights:

Prepared Integrated Testing Strategy/Plan Document at program level for different tracks ERP, CCnB, EAM, ETRM, Security which was well received by managers and stakeholders of the company. Managed a team of 100+ personnel to perform testing life cycle activities and deliverables on time, within set budget and high quality; trained team members on the testing tools required to meet testing goals within the software development lifecycle and release schedules.

Created training material of OATS, HP ALM/QC Tool areas for offshore teams as well as trained new hires on the application and bringing them up to speed.

Test Cases design and optimization of regression test suits using test accelerators/tools such as MBT and DRBT. Education

B.E (Electronics and Instrumentation Engg.) from Bundelkhand Institute of Engineering and Technology, Jhansi in 1996 Technical Skills

Technologies: Oracle Apps-SCM, FIN, HRMS, Java/J2EE, EJB, Oracle, SAP HR, S&D, Siebel CRM Tools: Business Objects (BO) 5.1 Platinum ERWIN 3.5.2 (Data Modeling tool), Interwoven Team Site EliteNet 5.0.1.0, TOAD7.0, Cute FTP Pro 2.0, QFD, Minitab, Pugh Matrix, FMEA, C&E Matrix, CAP Programming Languages: Java1.2, Servlets2.0, JSP1.1, Java Script, VB Script, HTML, DHTML, CSS, SQL, PL/SQL, C Database: Oracle 9i, 8.x, MS Access

Operating Systems: Apple Mac OS X, Unix, MS DOS, WINDOWS 95/NT/2000 Testing Tools: HP ALM/Quality Center, HP UFT/QTP, OATS, DevOps Jenkins, JIRA, Selenium, Cucumber BDD, LINKBOT PRO 5.5, Clear Quest and MxMx

Configuration Management: VSS, Serena/PVCS, CVS

Servers: IBM Web Sphere App Server 6.0/5.0/4.0, NES 3.6, Web Logic7.0/6.1/5.1, J2EE1.2.1, Java Web Server2.0. Certifications

Six Sigma Green/Black Belt

SAFe4.0 Agilest/Agile

PMI PMP Certified

Mercury/HP Quality Center (QC) certified

Personal Details

Date of Birth: 1st Jul, 1973

Address: 343 Linda Lee Ln, Lewis Center, OH 43035(USA) Passport No.: M3146809 (H1B Visa valid up to Jan 2020 with approved I 140) Please refer to annexure for details on projects managed:

~Annexure~

Title: Global Permission System (Java/web-based application) Client: SEG, K-12 and Higher Ed Business Group (McGraw Hill Education) Organization: McGraw Hill Education.

Duration: Since Apr’17

Role: Software Test Lead

Key Result Areas:

Integrating Test Strategy and test Planning (release wise cycle like IT, UAT). Leading team of test automation and DevOps Engineers to help in setting/configuring Jenkins Server, Apache Tomcat and other integrated Db and application environment, user group creation and provide required access/privilege to user’s setup etc. and scheduling jobs for daily/need basis deployment in the Jenkins jobs from lower environment to higher environment for code migration etc.

Able to automate regression test suite using open source Selenium and Cucumber BDD framework for high priority user stories in the Jira.

Guiding team technically on issue resolution in timely manner. Conducted test scheduling, execution and defects management in collaboration across all the work streams for all the testing activities and tracking them with complete details in the Jira. Daily Defects triaging for prioritization of defects severity wise (Critical>High>Medium>Low) and to ensure of proper update and closure of pending defects with appropriate comments, screen shot etc. by involving key stakeholders like Functional Consultant, Technical, Environment, Data team, PM/PgM, PMO etc. Communicating testing dashboard on the daily and week progress in terms of execution plan vs actual, status in terms of R/A/G, complete details of defects in terms of Critical/High/Medium/Low severities along with top 4/5 major issues with risks and mitigation to all the major stakeholders. Executing Root cause analysis (RCA) and suggest corrective measures in case of escalation / deviations. Additionally, I am responsible for managing and leading other team members of my portfolio Quality Assurance and Quality Control function involving other projects including Oracle OTC application, TM1 and Subscription project in terms of putting up integrated test strategy aligned to enterprise systems transforming from heavy process to be lightweight processes through Automation (RPA based tools) and DevOps following Agile methodology (3 Amigos). Title: PMOD-Pharma Modernization Phase1(SAP Implementation Program) Client: Cardinal Health (USA)

Organization: Wipro Tech.

Duration: Apr’16-Mar’17

Role: Senior Test Consultant

Key Result Areas:

Set up and configure the HP ALM/QC tool in terms of field customization, excel based report generation using query builder at d/b schema/table level, user group creation and provide required access/privilege to users. Formulating user training doc on HP ALM process and checklist to the users. Customizing dashboard graphs, generating excel based report using query builder SQL query writing for key testing metrics like % test execution plan vs execution, no of passed, failed, blocked, in progress test scenarios/cases, defects aging and severity wise defects (Critical, High, Medium etc). Daily Defects triaging for prioritization of defects severity wise (Critical>High>Medium>Low) and to ensure of proper update and closure of pending defects with appropriate comments, screen shot etc. by involving key stakeholders like Functional Consultant, Technical, Environment, Data team, PM/PgM, PMO etc from respective track. Communicating testing dashboard on the daily and week progress in terms of execution plan vs actual, status in terms of R/A/G, complete details of defects in terms of Critical/High/Medium/Low severities along with top 4/5 major issues with risks and mitigation to all the major stakeholders. Supervising metrics collection and analysis of process adherence on HP ALM, guiding team to correct them in timely manner.

Managed and maintained for ~6000 users all across with-in the organization enterprise wise for ~50+ project/application domains including PMOD and other programs. Was able to respond and resolve users’ technical issue in time on priority which was well appreciated by Al Mcpherson, Jim and other directors. Got 3 times consecutively appreciation from the TCoE Leadership.

Title: Isuzu Motors North America (SAP Implementation Program) Client: Isuzu Motors North America

Organization: Wipro Tech.

Duration: Oct’15-Mar’16

Role: Senior Test Manager/Test Consultant

Key Result Areas:

Set up and configure the HP ALM/QC tool in terms of field customization, excel based report generation using query builder at d/b schema/table level, user group creation and provide required access/privilege to users. Leading use of HP ALM/QC tool aligned to business processes, module/track wise. Formulating user training doc on HP ALM process and checklist to the users Integrating Test Strategy and test Planning aligned to release wise cycle including IT1, IT2 and UAT. Steering functional test scenarios/cases upload automatically by just single click using excel spread sheet customized to the HP ALM/QC in respective folder track/module wise to the respective IT1/IT2/UAT cycle mapped to the right release.

Conducted test scheduling, execution and defects management in collaboration across all the work streams for all the testing activities and tracking them with complete details in the HP ALM/QC tool for all the releases and modules. Customizing dashboard graphs, generating excel based report using query builder SQL query writing for key testing metrics like % test execution plan vs execution, no of passed, failed, blocked, in progress test scenarios/cases, defects aging, severity wise defects (Critical, High, Medium etc). Daily Defects triaging for prioritization of defects severity wise (Critical>High>Medium>Low) and to ensure of proper update and closure of pending defects with appropriate comments, screen shot etc. by involving key stakeholders like Functional Consultant, Technical, Environment, Data team, PM/PgM, PMO etc from respective track. Communicating testing dashboard on the daily and week progress in terms of execution plan vs actual, status in terms of R/A/G, complete details of defects in terms of Critical/High/Medium/Low severities along with top 4/5 major issues with risks and mitigation to all the major stakeholders. Supervising metrics collection and analysis of process adherence on hp alm, guiding team to correct them in timely manner.

Executing Root cause analysis (RCA) and suggest corrective measures in case of escalation / deviations. Title: Novartis Health Care (SP2013 SharePoint migration Program) Client: Novartis Health Care, USA

Organization: Wipro Tech.

Duration: Jul 2015- Sep 2015

Role: Senior Test Manager at Offshore

Key Result Areas:

Migrated the on-Premises 2010 SharePoint sites to SP 2013 in cloud with minimal or zero disruption to current business services.

Boosted business user experience by providing latest features and functionalities. Checked retirement of existing on-Premise Farms by end of Q1 2016 and elimination of associated costs. Improved overall SP2013 migration program scope, 400+ applications (Custom and Advanced) to be migrated and tested end-end from the existing SP2010 platform to SP2013 platform in different waves(0-25) right from requirement analysis, design, data migration, implementation and end-end testing. Spearheaded end-end testing ownership of the 400+applications/sites getting migrated on to the new SP2013 platform.

Integrated Test Strategy, test Planning and test scheduling with seamless coordination in collaboration across all the work streams for all the testing activities and tracking them with complete details in the HP ALM test management tool.

Setup and streamlined testing processes for micro level tracking progress of each and every application/site in terms of daily/weekly progress, daily defects triage, tracking of all the defects and proper update with closure in time per SLA defined.

Defined the Testing process checklist in collaboration with BA, PMs, PQM, Test Lead to ensure of no process deviation Transitioned above processes defined and streamlined to the Test Lead to maintain it on regular basis with guidance on need basis.

Assessed daily and weekly test cases execution testing dashboard customized to the program requirement using HP ALM tool and communicating the results and deviation in terms of schedule, process compliance etc. from the tool. Daily Defects Triaging with customer, Dev, BA, Architects, PMO to ensure all the defects resolution and closure per SLA defined.

Communicating testing dashboard on the daily and week progress in terms of execution plan vs actual, status in terms of R/A/G, complete details of defects in terms of Critical/High/Medium/Low severities along with top 4/5 major issues with risks and mitigation to all the major stakeholders. Testing metrics like % test execution plan vs execution, no of passed, failed, blocked, in progress test scenarios/cases, defects aging, severity wise defects (Critical, High, Medium). Title: CLK Enerji Program

Client: CLK, Turkey

Organization: Wipro Tech

Duration: Jul’14- Jun’15

Role: Senior Test Manager

Key Result Areas:

Integrated Test Strategy, test Planning, test scheduling with seamless coordination in collaboration across all the work streams for all the testing activities and tracking them with complete details in the OATS tool for all the releases and modules.

OATS test management tool being very new and no expertise being available in the Organization or outside, took up this challenge, did deep diving and learned the tool self-exploration. Travelled to Istanbul (Onsite Client location), conducted 10-15 testing workshops with both our internal team and customer team train them with user guide documentation step wise along with screen shot which was very well appreciated by client and program management team. Assessed daily & weekly test cases execution testing dashboard customized to the program requirement using OATS tool and communicating the results and deviation in terms of schedule, process compliance etc. from the OATS tool Conducted Defects Triaging with customer IT, PMO, Wipro functional/technical/Arch. Team along with 3rd party vendors to ensure all the defects resolution and closure per SLA defined. Managed metrics collection and analysis for all the projects in the portfolio. Team mentoring, guiding them with good supervision, recognizing team for their good work by regular team connect and maintaining the PSQUARE tracker for Wipro higher management. Title: GE Lighting Circuit Program

Client: GE Lighting &Solutions, USA

Organization: Wipro Tech.

Duration: Jul’13- Jun’14

Role: Senior Test Principal Consultant at Onshore

Key Result Areas:

Led 200+ super users/business SMEs for test Planning, integrated test strategy and test scheduling with seamless, coordination for all the testing activities and tracking them with complete details in the HPQC for all the 4 major test cycles-String, IT1,IT2,IT3,IT4 with all the GE Super users and business SMEs. Executed GE IT, Solution Delivery and Business team for design and modify the integrated test scripts and uploading them into the HPQC.

Tracked daily & weekly test cases execution testing dashboard customized to the program requirement using Query Builder/db schema level in the HPQC and communicating the results and deviation in terms of schedule, HPQC process compliance etc. from the HPQC tool as well GE Colab tool. Daily Defects Triaging with GE IT, Solution Delivery, Business Lead, PMO, GE IT Directors and other required stakeholders including Wipro and other vendors to ensure all the defects resolution and closure per SLA defined. Communicating testing dashboard on the daily and week progress in terms of execution plan vs actual, status in terms of R/A/G, complete details of defects in terms of Critical/High/Medium/Low severities along with top 4/5 major issues with risks and mitigation to all the major stakeholders including GE business Heads, Leads, IT Directors etc. This was well appreciated by Client Director, Business and IT team. Title: LOWES IWE QA Program

Client: LOWES, USA

Organization: Wipro Tech.

Duration: Jul’12- Jun’13

Role: Onsite Test Program Manager

Key Result Areas:

Liaised with LOWES QA Manager for forecast to plan for the resources. Allocated projects to the leads based upon their skill set and application functional knowledge. Assessed test planning/strategy preparation and review in collaboration with customer. Reviewed project & schedule estimates with BA and LOWES QA Manager. Executed and managed the project using Agile SDLC methodology and tools such version one and Mavenization process for Continuous Integration, Development and Deployment. Micro level tracking and monitoring the progress of each of the deliverables with daily scrum meeting with the team. Provide consolidated weekly dashboard reports of all the projects in the IWE QA portfolio to LOWES QA Manager, Program Manager, PMO, Release management and other customer stakeholders highlighting all the issues/ risks with mitigation plan and progress of all the projects in terms of RAG status, test metrics etc. Review and submit the weekly time sheets of the team in the Clarity tool for LOWES QA management approval within the invoicing cycle every month.

Emerged as SPOC for all the resources ramping up, interviews and recruitment plan. Designated key resources in the portfolio and have the back up plans ready during their holidays / vacation. Team appraisals with qualitative feedback to help them doing good job. Provide support to key TCoE initiatives such as stream lining the process of QC update for all the test related activities and metrics on regular basis.

Title: Caremark RxClaim Adjudication Program

Client: CVS Caremark, USA

Organization: Wipro Tech.

Duration: Nov’11- Jun’12

Role: Onsite Test Program Manager

Title: Cisco QACC Program

Client: CISCO, USA

Organization: Wipro Tech.

Duration: Aug’10- Oct’11

Role: Offshore Test Portfolio Manager

Title: Green IT implementation of Mobile Services across India Client: Uninor Wireless

Organization: Wipro Tech

Duration: Jul’09- Jul’10

Test Program Manager

Title: QA IT Support for HRM Applications

Client: Convergys Inc., USA

Organization: Wipro Tech.

Duration: May’08- Jun’09

Role: Test Program Manager

Title: Customer Advocacy (CA) Synergy Program

Client: CISCO, USA

Organization: Wipro Tech.

Duration: Sep’07- Apr’08

Role: Test Program Manager

Title: Select Account Conversion

Client: Blue Cross Blue Shield(BCBS), USA

Organization: Wipro Tech.

Duration: Jan’07- Aug’07

Role: Test Manager

Title: Core Brokerage Solutions (CBS) QA

Client: Charles Schwab, USA

Organization: Arsin Systems Pvt. Ltd.

Duration: Mar’05-Apr’05

Role: Onsite Co-ordinator

Title: Team Central Application (TC)

Client: Matrix One, USA

Organization: GE India Business Center

Duration: Feb’03-Jun’04

Role: QE (Quality Engineering) Lead

Title: Cash Plan Quotation Engine

Client : General Electric Life, UK

Organization: Sierra Optima Ltd.

Duration : Aug’00 –Dec’00

Role: Senior Software Engineer



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