Ozioma Lovelyn Fimibama

*** ******** **** **, ********* 304,Calgary,AB T3R 1V1

403-***-**** ac7wws@r.postjobfree.com

Work Experience

March 2018

Lekki, Lagos, Nigeria

Customer Service/Radiant Hair

Developed and established high volume sales in new market zones.

Created product Awareness campaigns by organizing door to door and corporate marketing.

Trained other sales representatives to close deals and meet quota.

Matched and convinced customers on products that suit them.

Answered calls from existing customers.

February 2017-February 2018

Lekki, Lagos, Nigeria

Administrative Assistant/Customer Service Representative Fubara Technologies

Demonstrated capacity to provide comprehensive support for senior – level staff, including managing and coordinating projects and processes in support of effective business operations.

Managed, coordinated, arranged executive calendars, travel, contacts, conference bridges, appointments and luncheons/events.

Reported to the manager of customer service, took phone calls and assisted customers with initial inquiries.

Performed basic data entry for online customer database.

Established trusting relationship with customers.

Managed outbound and inbound calls.

October 2014-November 2015

Victoria Island Lagos, Nigeria

Administrative Assistant International Energy Insurance

Educated new customers by answering product and service questions.

Maintained customer record by updating account information.

Reached out to existing customers for outstanding payments.

Managed front-desk reception.

Scheduled appointments, greeted customers.

Key Accomplishments:

Earned consistent commendations for furthering the company’s image of efficiency and second

–to none services.

Ensured optimum comfort of all guests in the reception area and accommodated special requests.

Thrived within a busy environment, ability to multitask and maintained organized computer and hard copy files.

Answered telephones and courteously assisted customers with high volume.

Established trust in meeting set deadlines. Earned a reputation for rapidly and calmly resolving customer complaints.

Demonstrated ability to quickly learn organizational processes, workflows, policies and procedures of various companies.

Education/Certifications

Delta State University (DELSU) Abraka, Delta State, Nigeria.

(Accredited as Canadian Equivalent Bachelors Degree by World Education Services) {WES] Bachelor of Arts - History and International Studies 2009-2014 Completion of pre-arrival food safety program - 21 certificates nationally recognized. Skills

Filing and record Management.

Conflict Resolution.

Proficiency Ms word,Ms access, power point and other computer applications

Outstanding Interpersonal, Customer Service and leadership skills.

Thrive within detail-oriented, deadline –driven environments.

Administrative and Executive Support.

Clear communication skills and friendly demeanor.

Extremely Organized.

Excellent time management skills.

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