John J Mullins

Kirkland, WA ***** 425-***-****

ac7wrr@r.postjobfree.com www.linkedin.com/in/johnjaymullins

IT Project Manager

Deliver large complex End-to-End Projects for Large Companies

Client-focused IT leader with extensive experience in design implementation, testing configuration, and all phases of software development lifecycle (SDLC). Conduct in-depth analysis through attention to detail and well-established communication skills. Leadership expertise as an IT team leader and military officer.

Core skills include:

Requirements Analysis Design Analysis Project Management Product Management Design Implementation

Process Improvements Problem Resolution Change Management Quality Assurance (QA) & Testing

Professional Experience

T-MOBILE, Bothell, WA 2006 – 2018

Partner Delivery Manager (Technical Project Manager) 2012 – 2018

Managed large-scale, enterprise-wide projects and products with primary focus on quality assurance and testing support for frontline retail products and systems, including interfaces with all enterprise systems.

Critical path management (CPM) in design, build, test and deployment phases for high priority projects.

Conduct resource planning for cross functional coordination of internal and outsourced resources.

Lead troubleshooting and problem resolution for issues in test or affecting test progress or project readiness for deployment.

Estimate level of effort (LOE) and tracked against actuals LOE.

Reviewer for managed service LOE and basis of estimate (BOE).

Identify and assess risk, note risk triggers and opportunities. Manage and mitigate risk. Risk management in environment of routinely crashed or greatly compressed schedules of timebox with no rightward shift in release target.

Plan contingency options for project releases.

Stakeholder expectation management. Present stakeholders with up to date and pertinent communications including daily project status reports. Narrate for stakeholder audience up to VP level.

Report and manage issues pertaining to delivery of projects and products entering or leaving test.

Drive for best practices for project governance: Project planning, Requirements tracking, defects against requirements, defect density, daily adjusted testing velocity plan.

Author and review lesson learned from testing and QA perspective.

Create and manage testing delivery schedules with milestones, dependencies, constraints.

Concurrently manage multiple projects and team.

Originated process change that greatly decreased test environment downtime by 30% for our 200 offshore testers. This enabled cost savings of 2400 manhours per week and recovered the cost benefit of time previously lost to environment outage.

Lead project delivery activities for retail Point of Sale (POS) tablets ensuring product capabilities implemented to standards meeting User Experience (UX) needs and business objectives.

Optimized release alignment ensuring most rapid, quality delivery of product through collaboration with dev product manager and Agile SCRUM teams in Rally-based user story grooming and sprint planning for POS tablet releases.

Implemented financial loan\lease product (Oracle NFS) replacing existing installment plan product. Initiated and led user story to test case mapping providing stakeholders with on demand visibility for coverage and health of 120 product UX\user stories in test.

Initiated and assembled portfolio of key T-Mobile enterprise capabilities mapped to specific regression test cases enabling a business capabilities health view of daily automated tests, quickly identifying business critical faults.

Deliver 20 major release projects per quarter and minor releases throughout quarter on time through managed transition of test teams between staffing providers.

Senior Test Analyst (Technical Project Manager) 2007 – 2012

Led product testing for enterprise test projects with touch points across IT, engineering, and 3rd-party systems.

Create test project plans for major, large-scale enterprise-wide projects.

Apply project management methodologies around risk management, estimation, resource management, success criteria and deliverables.

Originated a new product vision, secured budget approval, formulated product requirements and user experience (UX) for internal testing product called the switch filter. Worked with technical teams to design and solution the switch filter product to meet UX needs.

Reduced risk to T-Mobile (paying customers) and eliminated significant downtime of up to 50 testers / 400 manhours per day by Implementation of the switch filter.

Increased productivity and reduced resource contention as a result of switch filter success.

Collaborated with product team for requirement and user story grooming, design and roadmap of the first T-Mobile, Mobile Wallet payment product for smartphones. Led planning of testing infrastructure design for implementation and testing of Mobile payment product within T-Mobile domain and third-party banking system.

Nominated 8 times for Peak award as senior analyst, highest award given annually to small number of employees.

Test Analyst 2006 – 2007

Authored test strategy. Planned and managed retail-centric testing for enterprise projects as test lead.

Introduced to test organization, first systematic process of requirements mapping using HP Quality Center Application Lifecycle Management (ALM) product.

Produced the organizations first system generated reports showing coverage and health of business and product requirements under test.

ATT / CINGULAR, Redmond, WA 2003 – 2006

Solutions IQ, Test Group Supervisor

Served as key contributor to maturation of client business to implement processes and practices and elevate QA standards throughout software development lifecycle (SDLC).

Created and implemented processes that enabled requirements mapping and enhanced defect tracking and reporting.

Established a team oriented to addressing stakeholder expectations while instilling best practices around test methodology, standards, configuration management and quality delivery.

Military Experience

UNITED STATES ARMY, Various locations

Medical Service Corps Commissioned Officer / Aviator

Managed all aspects of operational planning and execution (duty scheduling, mission support, tasking, flying hour program budget) for 6 aircraft, 15 pilots, and 25 crew members. Led deployment of 3 aircrews to temporary duty assignment to Central America and served as Medevac search and rescue pilot in command with 1400 hours of flight time.

Additional Relevant Experience

MICROSOFT, Redmond, WA Volt Technical Services Software Test Engineer

AT&T WIRELESS AND FIXED WIRELESS, Redmond, WA Ciber Consulting Software Test Engineer

IMAGEX, Kirkland, WA Software Quality Assurance Engineer

CYBERCAMPS, Kirkland, WA Quality Assurance Software Test Engineer

BOEING, Everett, WA Change Management Configuration Specialist

Education

Bachelor of Arts (BA), Psychology, University of Washington, Seattle, WA

Certifications

Project Management Certification, 3-quarter program, University of Washington Extension, Bellevue, WA

Project Management Professional (PMP) Certification, Project Management Institute, Newtown Square, PA

International Software Testing Qualification Board, Foundation Level Certification, Bellevue, WA

Salesforce Certified System Administrator, Salesforce, San Francisco, CA.

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