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Customer Service Representative

Woodland, California, United States
December 08, 2018

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■ H: 916-***-**** ■

My goal is to provide the absolute best service for every guest. I'm a very fast learner. I have experience in retail, call center, customer service, and casino environments. I'm computer literate and have handled large amounts of currency. Given the opportunity, I will make your company proud.

Floor Supervisor, 06/2005 to 08/2018

Cache Creek Casino Resort – Brooks, CA

Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service. Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating. Perform paperwork required for monetary transactions. Resolve customer or employee complaints.

Establish and maintain banks and table limits for each game. Pencil/Rotation- Assisgned dealers to sections and tables on graveyard shift where tables are constantly closing, thus saving on payroll

Chip count/ Gaming day change

Card distribution

Pit manager duties. I will expand on this upon request Fills/credits

Title 31 issues

Training of dealers on mini baccarat

Dealer, 02/2002 to 05/2005

Cache Creek Casino Resort – Brooks, CA

Pay winnings or collect losing bets as established by the rules and procedures of a specific game.

Check to ensure that all players have placed bets before play begins. Exchange paper currency for playing chips

Dealt blackjack, mini baccarat, and “carnival” games Professional Summary


Customer Service Representative, 11/1999 to 01/2002 Paymap Inc – San Francisco, CA

•Inbound calls- sales and customer service support

•Guest service

•Retention- retain customers who wish to cancel

Dealer, 02/1996 to 10/1999

Cache Creek Casino Resort – Brooks, CA

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