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Customer Service Administrative Assistant

Versailles, Kentucky, United States
December 08, 2018

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Jasmond K. Smith

*** ***** **** - **********, ** 40383 - 859-***-****


I am currently seeking a full-time position where I can utilize my many office abilities in a demanding office environment. My attention to detail, and capability to customize my organizational skills to a wide range of clients, make me an ideal candidate for this position. My current customer service challenges have allowed me to solve problems and provide answers in many different scenarios. I truly believe I would be a great addition to your team.


• WPM/85

• Proficient in Microsoft Office and other office software ( i.e.; Excel, Pages, Keynote, Numbers)

• Basic comprehension of POS Systems/Familiar with both PCs and Mac Computers

• Web and Tech Savvy, require minimal training

• Excellent written and communication skills


I completed High School at East Jessamine in Nicholasville, KY in 2007 I then went on to study Graphic Design and Advertising at Bluegrass Community and Technical College (Cooper Campus) from 2007 - 2010 While working for Aflac I passed my Health and Life Insurance Kentucky State Exams EXPERIENCE

Check Into Cash - 859-***-**** - from November 2017 to April 2018 - Nicholasville, KY - Store Manager

In this position I had to stay focused and prioritize specific tasks to complete in a timely manner. These duties included the following:

• Provided all customers with a welcoming and comfortable environment.

• Maintained customer relationships in order to hit monthly sales goals.

• Educated all customers on loan products and available credit.

• Completed weekly schedules according to payroll policy.

• Trained all new employees on company and state procedure and policies.

• Delegated daily tasks to employees engaged in sales, reconciling of cash receipts, and inventory-taking.

• Trained staff to deliver outstanding customer service.

• Maintained daily cash transactions.

• Handled cash payments for services provided : Pay day loans, Money orders, Western Union, and CardPool.

The person to contact about my employment is Melinda Rogers . She can be reached via the phone number listed above.

Aflac - 859-***-**** - from March 2017 to November 2017 - Lexington, KY - Insurance Sales Associate

In this position I had to stay focused and prioritize specific tasks to complete in a timely manner. These duties included the following:

• Research and preauthorize leads

• Calling on business leads daily based on information received from multiple sources

• Entering data into spreadsheets, lists, and CRM database

• Use systems such as Everwell and SNG for signing up and managing new accounts

• Arranged meetings and ran presentations for local businesses about Aflac and our insurance policies

• Networked with other companies to form relationships with new prospects

• Maintaining a positive relationship with clients; answering phone calls/text/ email, faxing their claims and information to Headquarters, visiting their locations to make sure all clients are satisfied

The person to contact about my employment is Heather Mammen. She can be reached via the phone number listed above.

Merrick Management - 859-***-**** - from November 2016 to February 2017 - Lexington, KY - Data Entry

In this position I had to stay focused and work at a constant speed in order to enter the maximum amount of data into computer software. These duties included the following:

• Using the program MSI to enter information.

• Entering data from demographics for various anesthesia groups. (Minimum of 150/day)

• Well informed on insurance policies and HIPPA standards. Understanding these policies allowed me to enter information correctly so, patients and insurance companies are charged accordingly.

The person to contact about my employment is Angela Stollings. She can be reached via the phone number listed above.

Chuy's Tex-Mex Restaurant - 859-***-**** - from February 2014 to November 2016 - Lexington, KY - Catering/To-Go Specialist/Server

In this position, I am responsible for keeping customers satisfied in a very high-paced, detail-driven, time-sensitive environment. My duties include, but are not limited to the following:

• Take and fulfill food orders both on and off-site, receive payments, quality control, food preparation and organization.

• Build exemplary relationships with repeat customers via phone, fax, and email.

• Bring in new customers via marketing, person-to-person interaction, and free sampling of food.

• Communicated with clients via phone and email to schedule catering events. My supervisor is Carrie Crace. She may be reached at 859-***-****. Metro Towing, LLC - 859-***-**** - Lexington, KY - from June 2014 to September 2014 - Office Assistant/Dispatch

In this position I handled many aspects of both the towing duties and the renting of U- Haul vehicles to the public, Police Department, and Insurance Agents. These duties included the following:

• Routed calls from a multi-line phone system to the appropriate parties.

• Managed dispatched data into multiple bookkeeping systems.

• Took payment for rentals and towing and processed accordingly. My supervisor in this position was Shannon Tolson. She can be reached at the phone number listed above.

T.D. Farrell Construction - 404-***-**** - Alpharetta, GA - from 2009 to 2013 - Administrative Assistant

In this position, I handled a multitude of tasks using multiple platforms. They were as follows:

• Implementation of job specific filing system.

• Managing OSHA reports and keeping employees/contractors updated via Safety Meetings.

• Monitoring employee daily tasks, hours, and progress.

• Inputting and tracking of Storm Water Controls, scheduling Waste Management for contractors, and emailing schedule to needed parties.

• Created and maintained Word and Excel documents and worksheets.

• Additional duties included faxing, copying, email, making coffee, and other random errands.

My supervisor in this position was Pamela Mickelson. She may be reached via the phone number listed above.

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