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Customer Service Life Insurance

Hollister, California, United States
December 08, 2018

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Juanita Leanos

Field Underwriter / Londen Companies

Hollister, CA 95023


Looking to collaborate with a solid core value company to lend my areas of expertise to and build something great!

• Training Coordinator - Product Specialist- Onboarding Supervisor - Inside Sales - Pricing Department- Quoting-Trade Shows

• Call Center Supervisory Experience (Customer Service / Vendor Relations) Work Experience

Para Educator III


April 2017 to Present

Para Educator with Special Education department for HSD working at Ladd Lane school site ages 6-11. Severe needs. CPR certified AED certified blood and airborne pathogens certified ongoing training in the educational field. Also FEMA /San Benito County Emergency/ Disaster response team. Life Insurance Agent

Farmers Insurance Group - Salinas, CA

January 2017 to April 2017

Temporary position as a customer service /life insurance agent State of California contracted by Farmers

Field Underwriter / Londen Companies

Lincoln Heritage Life Insurance

February 2015 to July 2016

Camelback, AZ

Analyze information in insurance applications, determine the risk of insuring a client, screen applicants on the basis of set criteria, evaluate recommendations from underwriting software, contact field representatives, medical personnel, and others to obtain further information, decide whether to offer insurance, determine appropriate premiums and amounts of coverage. Bank Teller

Wells Fargo - Hollister, CA

November 2014 to February 2015

Greet customers when they arrive and direct customers to the appropriate station within the bank, process deposits, withdrawals and other banking transactions for a high volume of customers, sell or redeem savings bonds and other financial instruments, perform account maintenance for members who want to change their baking products, open and close accounts as required for members, introduce new members to the platform and assist them with any balance transfers or other transactions, learn and follow the bank operating procedures as outlined in the employee handbook. Training Coordinator

alphabroder - Fresno, CA

June 2007 to June 2014

Under direction from Senior Staff, Collaborated with Sales, Shipping and Operations departments to develop training materials, prepare live phones, computer stations, slide shows and training room environment. Facilitated new hire customer service training for up to 20 new hire candidates at a time for a 2 week class in a mock training setting. Served as Inside Sales for alphabroder as well as Product Specialist. In those roles I was trained in price quoting, vendor relations, sales. I trained all alphabroder call center representatives in Fresno Ca from 2008-2014. Customer service standards and phone metrics expected at alphabroder, upcoming products alphabroder would carry / ongoing sales support for product knowledge- I continued to carry these duties over from the product specialist role. At request of Senior Management, I facilitated Vendor visits and was asked to serve as a goodwill ambassador to travel to former competitors turned company acquisitions through the company to help identify and learn what "best practices" customer service to carry over during such acquisitions to ensure our systems and procedures stayed second to none for our industry. Government Service Mail Clerk

Internal Revenue Service - Fresno, CA

April 2007 to June 2007

Extracting, sorting and routing of federal returns from mail to appropriate departments, sending out outgoing correspondence

Casino Floor Cocktail Server

Chukchansi Gold Resort and Casino - Coarsegold, CA June 2005 to October 2005

Provided service to guest at table games, card rooms, casino floor and guest service room. Cake Decorator

Vons Supermarkets - Oakhurst, CA

May 2005 to July 2005

Decorate of all special order birthdays and novelty and case cakes, assist customers in ordering special occasion cakes, clean and organize immediate work area and display area to health and sanitation standards.

Assistant Manager

Taylor Arco - San Jose, CA

September 2002 to February 2004

Responsible for answering phones, register transactions, counting and balancing cash drawer, merchandising duties include unpacking, pricing, stocking, and set up rearranging displays, assist store manager in hiring, scheduling of up to 6 employees. Daily operations of a full service fuel station. Concierge

San Jose Jet Center - San Jose, CA

September 2000 to September 2002

Base to aircraft dispatch and concierge duties for flight crews of all jet aircraft fueling and lodging, assist in outbound trip planning services for passengers of aircraft, sort and distributed incoming mail, answer phones, and data entry.

Flight Attendant

Ryan International Airlines - Burlingame, CA

March 1994 to September 2000

Passenger's inflight services, provide safety and evacuation instructions to passengers, coordinated meal services for all passengers, attend preflight coordination and safety meetings as necessary with cabin crew.

Licenses/Certificates/Education - update 3/2018 property and casualty insurance course received certificate of completion and passed state exam

01/2015 - 07/2020 Life Insurance License State of CA Life Insurance License Board Manicurist License

State of CA Board of Cosmetology

April 1989 to April 2000

Flight Attendant Safety Training

Ryan International Airlines

May 1998 to May 1998



High School Diploma

Santa Teresa High School - Minneapolis, MN



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