Basirat Adeyemi

438-***-**** Montreal, QB, H*R *H1

ac7wjt@r.postjobfree.com

CAREER OBJECTIVE

Looking to obtain a position in a stimulating and professional Business environment where I can apply my relevant transferable skills and to gain professional experience, demonstrate my creativity and strength of character as well as contribute towards meeting organization goals and growth of the organization.

WORK EXPERIENCE

JJ BEAUTY SUPPLY Union, New Jersey, USA April 2018 – October 2018

Customer Service Representative

Employed telephone support to provide information and address various client questions relating to products and services.

Handled customer related problems independently and provided precise solutions.

Achieved all sales goals as set by company.

Participated in additional projects on request, as well as efforts to expand brand quality and awareness.

Key Accomplishments:

Received 99% positive feedback on customer satisfaction and precise conflict resolution.

SHISEIDO COSMETICS New Brunswick, New Jersey, USA January 2018 – April 2018

Administrative Assistant

Provided a positive corporate first impression as first point of contact for guest coming into the organization

Provided administrative support as needed.

Handled various operational duties such as office inventory and purchases, data entry, filling and documentation, intake of clients and information processing.

Attended meetings, recorded and circulated meeting minutes.

Managed officers meeting logistics such as calendar schedules, issuing meeting notices, location and time.

Compiled large volume of data and conducted research as required.

Key Accomplishments:

Created a more efficient filing system documents and system folders for forms and letters for easy accessibility, productivity and error reduction

WEMA BANK PLC Oshodi Branch Lagos, Nigeria January 2017 – November 2017

Transaction Officer Funds Transfer (TOFT)

Processed customer’s instructions for Inter bank funds transfer

Processing Western Union and Money gram Transactions.

Handling of both placement and liquidation of tenured funds such as Fixed and Call investments on behalf of customers

Process customer’s request on remittance of funds (foreign currencies) abroad to pay for tuition fee, utilities etc through domiciliary accounts and route to Central Transaction services

Issuance of Manager’s Cheques

Act as backup to customer care officers in attending to customer’s complaints

WEMA BANK PLC Unilag Branch Lagos, Nigeria March 2013 – January2017

CUSTOMER CARE OFFICER (CCO)

Attending to all customer’s inquiry and complaints.

Customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.

Handling complaints, providing appropriate solutions and alternatives within the limits and following up to ensure resolution.

Bank Account Opening.

Cross Selling of the Bank’s products.

Selling E-Business Products

Effectively managing large amounts of incoming calls.

WEMA BANK PLC Head Office Lagos, Nigeria June 2012– March 2013

Administrative Assistant

Provided a positive corporate first impression as first point of contact for guest coming into the organization

Provided administrative support as needed.

Handled various operational duties such as office inventory and purchases, data entry, filling and documentation, intake of clients and information processing.

Attended meetings, recorded and circulated meeting minutes.

Managed officers meeting logistics such as calendar schedules and issuing meeting notices

Compiled large volume of data and conducted research as required.

Coordinated and managed a team of 7 to provide outstanding customer service

Developed service procedures, policies and standards

Enhanced customer service experience by taking customer issues and following through to resolution

Set up accounts for new and returning customers and provided customers with important information on accounts.

Coordinated set up of board rooms and meeting

Performed routine and specialized administrative duties

SKILLS, COMPETENCIES AND QUALIFICATION

Client delivery

Data Entry

Ability and Willingness to maintain and learn up-to-date knowledge and skills as technology

Strong organizational skills, problem solving skills and ability to work competently with minimal supervision

Great at completing multiple tasks within agreed schedule

Very flexible and receptive to the implementation of new solutions as well as adaptation to effecting change

Great team player and Leadership skills

Time Management and great interpersonal skills

Adaptable, strong pressure handle

Strong time-management abilities and proficiency in prioritizing tasks appropriately

Advance knowledge and experience working with Microsoft Applications, Internet, Email and Presentation Tools

Excellent communication skills both verbal and written.

EDUCATION

Higher National Diploma, Estate Management

YABA COLLEGE OF TECHNOLOGY Lagos, Nigeria October, 2010

Contact this candidate