Vincent H. Neal

**** ******* ******

Pearl City, HI 96782

Contact 808-***-****

Email: ac7wig@r.postjobfree.com

TITLE: Senior Systems Administartor Professional

CLEARANCE: Secret

CERTIFICATIONS: CompTIA Security+ ID # COMP001020199170

EDUCATION:

Bachelor’s in Software Engineering Colorado Technical University – August 2007

Colorado Technical University-Object Oriented Methods Undergraduate level Certificate – May 2007

Colorado Technical University-Software Engineering Process Undergraduate level Certificate – May 2007

Colorado Technical University-Unix Network Admin Undergraduate level Certificate – August 2006

Department of the Army Information Management Officer Certification Course – January 2008

Pacific LandWarNet System Security Awareness Certification Levels 1, 2, and 3 – November 2007

Pacific LandWarNet Army G3 Computer Security Training Certificate – November 2007

Information Management Officer, 30th Signal Battalion (DOIM), Scholfield Barracks, HI, 2007

US Army Signal Center, Fort Gordon, GA Certificate of Training in Computer Users Security- April 2004

USARPAC – Certificate of Completion, Fort Shafter, HI – April 2004

Network Manager Security Course – Fort Shafter, HI - 2003

Systems Administrator Security Course – Fort Shafter, HI - 2003

Heald College Honolulu, HI -Associate Applied Degree in Computer Science –July 2002

Leeward Community College Honolulu, HI-Certificate of Training in LAN and WAN Network Designing – March 1995

Leeward Community College Honolulu, HI-Certificate of Training in Cable Termination for Networks – March 1995

United States Army Non-commissioned Officers Leadership Academy Schofield, HI- Leadership Diploma – April 1989

SPECIALIZED TRAINING:

Hardware configuration and installation

Windows Operating System Security

Network Monitoring with Open Source Tools

Altiris Software

(ACAS) Assured Compliance Assessment Solution

(VRAM) Vulnerability Remediation Asset Manager

ULS-A (E) Software Installation and Maintenance

SQL Server 2008

Active Directory

Configuring Windows 7,Windows 10 and Windows server 2003,2008, and 2012

PMS Viewer

Quality Management Services Training

Troubleshooting computer hardware failures

C Programming Basics

Internet research

HTML- Writing html code and designing web sites

Adobe PDF

PC troubleshooting and configuration

MS Office Suite 2010,2013,2016,and 365

Remedy – creating trouble tickets

Microsoft Exchange- Configuring mailboxes, user groups, giving users permissions, and general troubleshooting

SKILLS SUMMARY:

I have over 25 years in Network designing, Cable termination, Server farm setup, Network Installations, Fiber optic cable patching, Web page designing, Computer hardware and software installation along with trouble-shooting, PC upgrading, Category 5 and CAT 6 cable installation, Visual Basic 6.0, Java, ASP, HTML, C+ Basics, routers, modems, Remedy trouble ticketing software, Microsoft Exchange, Microsoft Office Suite 2010, 2013, 2016 and 365, Active Directory, and Windows Operating systems.

CURRENT EXPERIENCE:

CSRA – Pearl Harbor, HI September 2010 – Present

Team Lead / Senior Systems Administrator Professional

Provide pertinent equipment inventory and tracking information to government equipment custodians as required.upgrade hardware and software as required. Provide technical assistance to users for software and hardware related problems. Identify and provide description and specifications for repair parts. Provide detailed information on malfunctions of equipment under warranty for reporting to vendor. Utilize diagnostic tools to analyze microcomputer deficiencies. Take corrective action such as repairing and/or replacing workstations. Performs moderately complex systems and database administration. Monitors and tunes appropriate systems to ensure optimum level of performance. Troubleshoot and run diagnostics on microcomputer equipment, effect repairs on microcomputers, peripheral devices, terminals, scanners and other related equipment as part of a technical team. Install and inspect, tag, distribute, and test incoming computer and network communications hardware to ensure all parts have been received and are in satisfactory condition. This may involve moving incoming computer hardware from the loading dock to a temporary storage area.

In addition to my system administrator duties I also perform the following task to keep the network in compliance. Service accounts, maintains system documentation, tunes system performance, installs system-wide software, and allocates mass storage space. Interacts with users. Coordinates installation, and provides backup recovery. Develops and monitors policies and standards for allocation related to the use of computing resources. Auditing computer systems to ensure that they are operating securely and that data is protected from both internal and external attack.

Monitor security assessments with Nessus tools to ensure adherence to customer specific security policy, procedures and industry standards. Use tools (ACAS) Assured Compliance Assessment Solution, (VRAM) Vulnerability Remediation Asset Manager. I have experience with developing the certification and accreditation documentation and artifacts for submission to TSC West IAM.I gained this experience by working closely with our IAO. I sometimes help perform compliance actions and upload artifacts to the Enterprise Mission Assurance Support Service. I also have experience with running and assessing workstations and server scans utilizing Gold Disk and/or eEye RETINA. But we no longer use Gold Disk or RETINA we are currently using ACAS to scan and mitigate our Tranet networks.

Oversees appropriate level software installations and upgrades and related software packages.

Collects and reviews system data for capacity and planning purposes. Analyzes capacity data and develops capacity plans for appropriate level enterprise-wide systems. Coordinates with appropriate management personnel in implementing changes.

Supports the design and configuration of complex system landscapes.

Supports complex data/media recoverability through system backups and database archive operations. Plans, coordinates and directs appropriate level data refresh strategies.

Oversees recommends and implements appropriate level database solutions and enhancements to ensure an improvement in system reliability and performance.

Oversees and applies appropriate support packages/patches to maintain system integrity.

Develops and maintains appropriate system documentation to ensure that documentation is current. Oversees the maintenance of a library of system-supporting process and procedure documentation.

Interacts with client management to answer questions, problems and requests regarding complex system issues.

Provides leadership and work guidance to less experienced personnel.

PREVIOUS EXPERIENCE:

GDIT - Wheeler AAF, HI May 2008 – July 2010

Provide on-site Contractor Field Service Representative (CFSR) Support services in support of the Unit Level Logistics System-Aviation. This on-site technical assistance shall include troubleshooting application errors, load errors and system failures; providing system integration services; and investigating incidental and recurring maintenance problems for ULLS-A. The CFSR shall be capable of maintaining security files and associated documents. The CFSR shall troubleshoot and resolve relational database problems. He shall install/load new Army approved software version releases. The CFSR shall maintain Windows 7, Professional server operating system and perform light troubleshooting and maintenance of server hardware. He shall assist personnel in drafting Standard Operating Procedures and operating manuals. The CFSR shall provide telephonic help services to assist in resolving user problems and perform ULLS-A software troubleshooting.

The CFSR shall restore system files, fix corrupt files, rebuild data files, and maintain the ULLS-A security files. He shall perform light hardware maintenance to include printer setup, trouble-shooting and maintenance. He shall assist new users with ULLS-A system requirements and techniques. The Contractor shall provide monthly status reports to the PO ULLS, the FEDSIM COR, and the field unit being supported. Field units and locations to be supported are located within all 50 states and overseas.

I the Contractor Field Service Representative (CFSR) will provide on-site Unit Level Logistics System-Aviation support, to include systems maintenance, troubleshooting, problem resolution, and analysis. It is desirable that the CFSR possess the following skills and attributes:

Current knowledge and full understanding of U.S. Army logistics management policies and procedures;

Knowledge of maintenance policies and procedures for U.S. Army aviation logistics and Army Materiel Status System procedures;

Experience in design and maintenance of information systems involving multiple disparate database, applications, and logistics support structures of similar size and scope;

Experience in fielding, testing, troubleshooting, and training staff in the use of complex operating and communications systems;

Current experience in resolving operational/functional/technical problems in ULLS-A and Windows operating systems;

Current knowledge of ADA-SAGE and the ability to utilize ADA-SAGE utilities to produce reports;

Knowledge of U.S. Army information systems documentation and security standards and procedures;

Experience in developing and implementing Standard Operating Procedures;

Experience in the development and analysis of functional systems requirements.

Leir Siegler Incorporation-Wheeler AAF, Hawaii, November 2007 – May 2008

Information Management Officer-I’m responsible for troubleshooting LAN, WAN connectivity, and maintaining database and parser server for client users. Constructed the network structure for LAN and WAN connectivity for the Hawaii RESET program. Managed the day-to-day operations, analyzed, identified and solved computer issues.

Also responsible for maintaining and troubleshooting laptops, desktops, network printers, local printers, faxes, digital scanners, switches, hubs and routers. Responsible for all the accountability of all electronic devices for the Hawaii RESET program the installation of ULLS-A software to include maintaining it, applying patches, and doing upgrades. I install different types of software and hardware devices, and provided application software support for local users on a daily basis. He assigned IP addresses, adds and removes computers and users to the domain using Active directory, performs network updates, system backups, shared local and network printers, mapped network drives, and reset passwords for local users. He also processed CAC card forms and created user and email accounts for local users. I also load encrypted navigation software on the military helicopters, daily in support of Iraqi freedom operation.

Wake light Technologies Inc – Honolulu, Hawaii February 2007 to September 2007

Network Engineer I have engineered networks to work with, Video Conferencing. Performed on mutli-functional teams while installing/upgrading and integrating products for NAVFAC Pacific. Create multi-functional, multi-service networks that integrate voice, video, and data.

Responsible for the repair and maintenance of printers, monitors, scanners and hardware.

Provided assistance at the in-house helpdesk providing technical support by phone and in person to the facilities staff.

Responsible for loading new software and systems on existing equipment.

Tested systems to ensure the elimination of bugs or viruses.

Responsible for performing troubleshooting activities prior to the implementation of new systems.

AT&T Government Solutions - Pearl Harbor, Hawaii March 2004 to December 2006

Associate Systems Analyst/Programmer, I serve as a Middleware System Administrator for the Single Stock Fund (SSF) program for the USARPAC CMMC site (Pearl Harbor, Hawaii). Principal responsibilities is performing system/database management of an HP Net server LH –6000 cluster system and Installs new releases of the operating system also installs updates and patches for the operating systems. Reconfigures Cluster servers to regain processing capabilities and equipment malfunctions. Replaces bad disk units from storage arrays; formats newly replaced disk unit, and repopulates unit with data. Performs routine backups of system files. Schedules and performs system shutdowns and startups. Performs file system maintenance and monitors total system performance.

Also experienced user of Microsoft Office suite and Ethernet networking. Performs systems planning, management, analysis, integration, installation and training tasks of all aspects of preparing and implementing a highly complex and integrated array of hardware, software applications, operating systems, networks and Operating procedures. Assists in the implementation of new system hardware/software and develops operating procedures. Monitors system performance and ensures corrective actions are accomplished. Specifies hardware and software support to ensure effective administration and management of automation requirements. Provides maintenance and systems management support for application software, processing platforms, executive software and data base management systems. Additional duties

•Verify NFS Connectivity and Cluster Resources

•Monitor MW software Processes

•Perform Database Backups

•Install MW Software Change Packages

•Generate Reports

•Process Catalog Updates

•Perform SQL Queries and write some scripts

•Provide Troubleshooting and Technical Support

CSC- Honolulu, Hawaii October 2002 to January 2004

Help Desk Support/Field Service Technician, Jr - Primary duties mainly focuses on answering the help desk phone number, recording tickets into the help desk ticketing system, performing low level troubleshooting, password resets, managing print queues, and answering questions, etc. But not limited to, the identification and resolution of customer initiated networking and application problems. Typical trouble-ticket items may include such items as network connectivity; network printing; Internet access, and Email problems. Also included are computer software application issues, such as Microsoft Word, Excel, Access, and/or Microsoft Outlook with the ability to access classified and unclassified networks and documents.

Primary task is to identify and separate the actual problem from the symptoms being described. Secondary task is to implement a resolution or fix. Where a resolution can be implemented the trouble-ticket using Remedy software, where a resolution could not be implemented the trouble-ticket was escalated to the next level. Under some instances the solution is as simple as granting user permission or configuring hardware parameters I also create Secret and unclassified network accounts for the military and civilian customers at Camp Smith Hawaii with Microsoft exchange.

Fiber optic cable termination, Network Installations and backups, Fiber optic cable patching, Computer hardware and software installation along with trouble-shooting, PC upgrading, Category 5 cable installation, Microsoft Office 2000 -2003 Suites, Access 2000, MSDOS, and Windows 95, 98, Windows NT, Windows XP and Windows 2000 Operating Systems.

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