TAVIA DAVIS

**** ****** **** **. *** H

Marietta, GA. 30067

Cell # 678-***-****

Email: ac7wha@r.postjobfree.com

Summary

A skilled and hardworking professional with drive, is looking to work with a dynamic team of managers and engineers. I bring extensive knowledge as a SQA Engineer and a Technical Quality Assurance Analyst. My background allows me to versatile in performing the following tests. API, Customer Interface, Stress, Performance, Benchmarking, Regression, Functional and Android Operating Systems (Linux Kernel)

Highlights

Ethical

Goal oriented

Self-motivated

Excellent written and verbal communication skills

Exceptional analytical and problem-solving skills

Positive team player and mentor

Competent usage of Jira, Jama, Confluence, Sales Force, ICC, UL Smart Wave, UL Tool, Smart Link and POS test simulators

Knowledge of Agile/ SCRUM Methodology

Proficient in SDLC and STLC

Ability to quickly learn new testing tools /software and departmental processes

Familiarity with Microsoft Office Suites

Capable of writing basic SQL queries

Work Experience

Verifone Inc. May 9, 2015 – August 1, 2018

Alpharetta, GA

Software Quality Assurance Engineer

Responsible for analyzing requirements, defining test plans, drafting and executing

well-structured test plans and test cases

Proactively investigates software failures to determine root cause

Identify and thoroughly track and log software defects and bugs using Jira

Performs thorough regression, functional and stress tests once defects/bugs are dissolved

Leads QA meetings while maintaining open and concise communication with management about progression or outstanding blockers on software releases.

Actively collaborates with the development team, product owner and manager to verify software application is working to the client’s specifications prior to software release

Responsible for the continuous improvement of internal quality management systems, product quality and customer quality concerns

Adequate security vulnerability testing

Credorax Group October, 2016 – April, 2016

Atlanta, GA

Network Operations Officer (NOC)

Monitor Payment Gateways to ensure timely processing of transactions

Provides support to the Technologies Team while managing BIN updates

Collaborates with Senior NOC Engineers to configure hardware, and provide

added network security

Report / Escalate Malfunctions and Network Outages to the appropriate stakeholders

Maintain incident reports that track system issues and network outages

Serves as a second line of support to assist with unresolved problems and requests from merchants

TSYS Merchant Solutions June, 2006 – June, 2015

Atlanta, GA

Senior Technical Quality Assurance Analyst

Collaborated with the product development team to detect, track and correct inaccuracies with EMV and other point of sale applications.

Resolved application issues escalated from customer support and other departments.

Built and maintained files and VAR sheets for Verifone, Ingenico, Hypercom, Nurit’s and all authorized point of sale software.

Assisted merchants with assessment questionnaires and validation scans through Trust Wave (Qualified Security Assessors)

Continually ensured all security policies and operational procedures are enforced by all merchants and third party vendors.

Developed and revised training manuals and procedures for banks, sales advocates and technical analysts.

Worked with 3rd party vendors to analyze and diagnose computing and networking issues Carried out responsibilities as team lead and mentored less experienced analysts

Education

Lee College Computer Information Systems Baytown, TX

Personal Training and Developement

Currently studying Selenium and Java

Military Experience Houston, TX

Texas Army National Guard

Army Reservists

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