Resume

Sign in

Customer Service Representative

Location:
Maitland, Florida, United States
Salary:
$16/hr
Posted:
December 07, 2018

Contact this candidate

Resume:

Felicia Martin

**** **** ** • Orlando, FL *****

Cell: 407-***-**** • Email: ac7wej@r.postjobfree.com

OBJECTIVE

A highly motivated and hard working individual with strong leadership and relationship-building skills seeks position within the CSR environment.

SKILLS

•Organized, proactive, motivated, and goal-oriented

•Knowledge of Microsoft products including outlook, excel, and word

•Experience in Slack

•Experience in accounting practices; ie: payroll, accounts payable/receivable/billing

•Previous technical experience via AT&T LiveChat

•Responsible for multiple line switchboard, faxing, mailing, filing, ect.

•Strong interest in people’s care and well-being

•Experience with Proofreading

•Excellent ability to work independently, as well as with a team, and handle pressure

•Experience with developing relationships with clients while maintaining professional boundaries

•Effective verbal and written communication skills

•Ability to work under pressure, meeting deadlines

•Strong computer skills

PERSONAL EXPERIENCE

HSN/Alorica - St. Petersburg, FL June 1, 2017 - Current

Home Based CSR

•Manage high volume inbound calls

•Providing status of orders

•Multi-tasking and paying attention to details

•Work under pressure, meeting deadlines

•Connecting to correct departments

•Taking and processing order.

Arise Virtual Solution, LLC – Orlando, FL November 2004 – October 2017

Home-based Live Chat Customer Service Representative

•Self-employed position focusing on answering incoming Live Chat calls, sales and technical calls promptly from Fortune 500 Companies.

•Data Entry

•Provided information about the individual products.

•Transferred incoming calls to correct departments.

•Taking and processing order.

EDUCATION

Valencia College - Orlando, Florida

Certificate in Office Management 2015

Florida Licensed Health Insurance Agent-FLINS10088851 November 2015

SUMMARY OF PROFICIENCIES

Microsoft Office Certified Payroll Accounts Payable Accounts Receivable Billing

References available upon request.



Contact this candidate