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Customer Service Sales

North Hills, California, United States
19.00 hr
December 07, 2018

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Dolores Padilla

Granada Hills, CA ***** • 818-***-****


Over 10 years of experience in customer service, auto parts sales and property management.

Excellent oral and written communication skills in English and Spanish.

Comfortable using Microsoft Office Word, Excel and PowerPoint

Professional, goal-oriented, able to work independently, as part of a team or as a team leader.

Devoted, respectful, helpful, persistent, and willing to go the extra mile.


Property Management

Self-Employed, North Hills, CA 2016 – Present

Collect rental fees, prepare and make bank deposits, and insurance premium, mortgage, tax, and operating expense payments.

Investigate complaints, disturbances, violations, and resolve problems.

Arrange for, and supervise, cleaning of common areas, and make minor property repairs.

Cashier and Accounting

Galpin Motors, Van Nuys, CA 2012 – 2016

Maintained complete, detailed and accurate customer records, using automated systems.

Answered customers' questions about products, prices and availability.

Matched daily total receipts against cash and credit card records to balance cash drawer.

Ensured all invoices were paid in a timely manner.

Inventory Control

Galpin Motors, Van Nuys, CA 2006 – 2012

Ensured merchandise bins were numerically labeled and that inventory count was accurate.

Ran and used inventory reports, to determine availability of requested merchandise.

Reviewed warehouse parts orders for completeness to ensure appropriate amounts were stocked, and forwarded completed orders to vendors.

Prepared invoices and delivery documents.

Assistant Parts Manager

Galpin Motors, Van Nuys, CA 2000 – 2006

Monitored sales activities to ensure that customers received satisfactory service and quality goods.

Planned and prepared work schedules and kept records of employees' work schedules and time cards.

Estimated consumer demand and determined the types and amounts of goods to be sold.

Planned and coordinated advertising campaigns and sales promotions and prepared merchandise displays and advertising copy.


Certificated of Accounting 1, 2 and QuickBooks, NVOC, Mission Hills, CA 2018

Notary Public License, NVOC, Mission Hills, CA Expected 2018

Certification in Job Training and Professional Development, Chrysalis 2018

Certificates of Achievement: Microsoft Office, Excel and Power Point, NVOC, Mission Hills, CA 2017

GED, NVOC, Mission Hills, CA 2016

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