Customer Service Representative
Resume:
PRESENTATION OF QUALIFICATIONS
KIRSAUN GORZKOWSKI
*** ******** ***** ~ Charlotte, North Carolina 28227
Mobile: 980-***-**** ~ Email Address: ac7w8e@r.postjobfree.com
Kirsaun McBryde
8413 Rustwood Place ~ Charlotte, North Carolina 28227
Mobile: 980-***-**** ~ Email Address: ac7w8e@r.postjobfree.com
EDUCATION AND CERTIFICATION
High School Diploma
May 2006
Independence High School - Charlotte, North Carolina
PROFESSIONAL EXPERIENCE
SAM’S CLUB ~ Charlotte, North Carolina July, 2005-Present
Lead Customer Service Associate, Photo Technician, 3rd Shift Stock, Tobacco, Pharmacy Clerk, Café Associate
Primary Duties
Provide customer service to suppliers and businesses
Train, support and provide supervision for associates
Coordinates, completes, and oversees job-related activities and assignments
Models, enforces, and provides direction and guidance to club members and associates
Provide guidance to associates to ensure member needs, complaints, and issues are resolved successfully.
Ensures compliance with Sam’s Club policies and procedures
Supports Sam’s Club mission, values, and standards of ethics and integrity
Implements strategic plans
Detects, investigates, and resolves violations of company policies.
Lead team members to ensure a safe shopping and working environment for associates and members
Secures and safeguards the assets of the store.
Work with various teams to ensure all opening and closing procedures are followed, including communicating with managers to ensure a smooth transition from day to night operations, scheduling concerns, associate issues, and any special opening or closing instructions or information.
Organize and maintain a safe work area and environment
Leadership Experience
Lead Customer Service Representative
Supervisory Training
Accomplishments/Results
Employee of the Month 2012
5-Year Associate Award
10-Year Associate Award
Kirsaun McBryde
8413 Rustwood Place ~ Charlotte, North Carolina 28227
Mobile: 980-***-**** ~ Email Address: ac7w8e@r.postjobfree.com
TJ MAXX ~ Charlotte, North Carolina May 2004 – June 2005
Sales Associate
Primary Duties
Assisted in the daily operations of the store.
Worked in various areas of the Store, including merchandise presentation, processing, markdowns, cashier, customer service, dressing room and layaway.
Greeted, interacted with and thanked customers on a regular basis.
Maintained housekeeping of the store.
Collaborated with a team to
REFERENCES
Available Upon Request
Kirsaun McBryde
8413 Rustwood Place ~ Charlotte, North Carolina 28227
Mobile: 980-***-**** ~ Email Address: ac7w8e@r.postjobfree.com
REFERENCES
Carmen Wright, Supervisor
Sam’s Club
Cynthia Williams, Supervisor
Sam’s Club
Meko Crandell, Sales Associate
Sam’s Club
Prescott Ellison
Stefanie McNair
Contact this candidate