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Customer Service Administrative Assistant

Brampton, Ontario, Canada
December 09, 2018

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Tahsine Matay


Business - Finance Management

Highly motivated business-finance management student with experience in accounting, administration, management and sales; seeking opportunities to positively contribute to an organization's corporate or departmental objectives while gaining valuable experience.


Sheridan College Brampton, ON June 2019

Accounting - Bookkeeping - Payroll - Administrative

Georgian College Barrie, ON September 2014

OMVIC Certificate, Automotive Business School of Canada

Real Estate and Mortgage Institute of Canada Inc. Toronto, ON November 2012

Mortgage Agent License, Financial Service Commission of Ontario

Fletcher’s Meadow Secondary School Brampton, ON September 2009

Ontario Secondary School Diploma

Highlights of Qualifications

•Finance and accounting


•Computer skills

•Budgeting and cost control

•Customer Service Excellence

•Teaming Building/ Training/ Supervision

•Problem solving and conflict resolution

•Interpersonal and communication skills

•Management and leadership skills

Work Experience

July 2018-Present Payables Specialist

ARI Global Fleet Management Services

•Process vehicle payments for factory and stock orders

•Audit vehicle pricing; verify if client has price protection, correct incentives, and dealer markups are applied to the unit

•Price negotiations, ensure best rebate has been applied for payment

•Process third party invoices

•Answer payment related and other questions or concerns from dealers and client relation representatives

•Act on the best interest of all parties including the organization

•Maintain a consistent and professional manner in all dealings with dealers, CSRs, and internal clients.

•Track all discrepancies and provide back up to every payment issued

•Review spreadsheet daily to insure the maintenance of files paid; no overflow and no payments are past overdue

January 2017- July 2018 Accountant

Wet 'n' Wild

•Accounts payable, accounts receivable, document financial transactions, reconciling expenditures to budget weekly, and bank reconciliations

•Managing cash control, building money bags, daily pick ups, scheduling, maintaining correct vault count at the end of the night.

•Experience using Microsoft Dynamics GP software, Excel, Word, etc.

•Confirm financial invoices and issue cheque runs, bookkeeping, filing, and faxing

•Assist with administrative & HR department; approving payroll, interviewing of potential employees, inventory counts, paperwork, data entry, training, etc.

September 2014 - August 2016 Sales Specialist

Toyotoshi Group Canada

•Developed and implemented sales strategy programs.

•Oversaw clients finance and insurance paperwork for bank approval.

•Answered phone inquiries, controlled inventory, ordered supplies, product stock and other administrative duties.

•Responded to all customer issues while ensuring customer satisfaction.

•Test drives, price negotiations, walk around of vehicles, licensing and ownerships, etc.

November 2012 - June 2013 Mortgage Agent

Centum National Mortgage Loans

•Marketed lending products to clients and commercial entities.

•Evaluated borrowers’ financial stability.

•Presented appropriate loan programs based on customer needs and eligibility.

•Educated clients on the variety of loan product and available credit options.

May 2012 - October 2012 Supervisor

Suzy Shier

•Executed corporate programs, promotions and policies.

•Drove optimal customer service satisfaction.

•Provided strategic and operational leadership.

•Maintained presentation and service standards.

September 2011 - May 2012 Team Lead

La Senza

•Planned events and promotions for store.

•Organized staff training and development.

•Implemented and controlled store procedures.

•Ensured customer service was of highest standard at all times.

January 2007 - November 2010 Store Manager


•Managed and reinforced internal and external service expectations to maximize a positive experience.

•Analyzed store financial data and took actions to grow revenue.

•Recruited, hired, developed, evaluated and counselled store employees.

•Ensured proper cash controls and loss prevention procedures were followed.

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