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Customer Service

North Tonawanda, New York, 14120, United States
December 09, 2018

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William Wiederhold

North Tonawanda, NY *****


To secure a position with your company in Management, Customer Service, Sales and/or Purchasing utilizing my extensive skills and experience Authorized to work in the US for any employer

Work Experience

Sales Support Specialist

Remedy Intelligent Staffing - Tonawanda, NY

April 2016 to Present

Responsible for processing several sample requests per day. Using UPS worldship to get the samples to prospective clients. General office duties. And the maintaining of sample stock. Did inventory adjustments and released orders to warehouse to be picked. Worked with sales reps to get samples to various trade shows for setup.

Invoice Clerk

AffinityPersonnel Solutions - Buffalo, NY

October 2015 to March 2016

Handled several invoices. Imcluding entering sales information in the system. Mailing invoices and emailing to customers who preferred that method.

Inventory Control Specialist

Aquasol corporation - North Tonawanda, NY

April 2015 to July 2015

North Tonawanda, NY

. Responsible for stock levels and spreadsheets relating to sales forecasts.

. Entered orders and filled out forms relating to domestic and international Shipments. Including Bill of lading, Shippers letter of intentions and Nafta. Customer Service

LS&S - Buffalo, NY

October 2013 to April 2015

Answered several phone calls per day. Relating to pricing. Item inquiries. Backorders and customer complaints. Entered 40-75 orders every day. Handled email requests for invoices and stock levels. Customer Service

Strate Welding Supply - Buffalo, NY

January 2013 to June 2013

Assisted customers with their welding supply selections

• Frequently contacted a key customer list by phone at prescribed intervals to place orders

• Issued and filed DOT reports to respective customers/drivers

• Coordinated/scheduled drivers for next day deliveries Customer Service / Sales

Benson Surgical Supply, Inc - Kenmore, NY

August 1992 to September 2011

Responsible for in-house sales of wholesale pharmaceuticals, medical supplies, and equipment to a wide range of medical professionals throughout Western and Central New York and Northern Pennsylvania

• Provided customer support to over 500 active accounts in person, on the phone, fax, and email

• Marketed, sold, and supported physicians' offices, clinics, colleges, nursing homes and more, following up on new, standing, and back orders per scheduling and/or customer requests

• Managed and supervised up to 6 employees in a call center setting to provide outstanding customer service including resolving orders or billing disputes, notifications of availability of new products and services, etc.

• Co-managed the purchasing department, performing regular inventory, and ordering new supplies, pharmaceuticals, and equipment, up to $500K per month

• Coordinated repairs of equipment including EKG machines, defibrillators, autoclaves, and more Education

High school or equivalent

Additional Information

• Over 2 years' experience as a Customer Service Supervisor managing up to 6 employees including training, scheduling, delegating work orders, monitoring customer/employee interactions, conducting performance evaluations, and implementing disciplinary measures as needed

• Over 20 years' experience providing excellent customer service and sales in a medical supply business setting, marketing and selling a wide range of wholesale pharmaceuticals, medical supplies, and equipment to physicians' offices, clinics, colleges, nursing homes and more, throughout Western and Central New York and Northern Pennsylvania

• Experienced assisting customers with their product selections, offering intelligent options and solutions depending on their needs, and resolving customer issues to their complete satisfaction

• Over 2 years' experience as a purchasing manager of a medical supply business, performing regular inventory and coordinating the purchasing of inventory up to $500K per month

• Operates credit card readers and cash registers, maintaining balanced drawers

• Strong math, problem-solving, and communication skills, both written and verbal

• Experienced using multi-line phones, copiers, fax machines, and more

• Familiar using computers, Windows, MS Office, proprietary software, Internet research, and email

• Works well independently or collaboratively in a team environment

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