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Software Support

United States
Market Rate
December 06, 2018

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Rodney Rice

Snellville, GA *****404-***-**** •


Knowledgeable professional with vast education and experience in technical and innovation management with the ability to contribute to operational objectives in an IT Specialist role.

Software Solutions: Successful in diagnosing and generating software problems. Experience upgrading applications to proactively mitigate issues and increase productivity. Emphasis business objectives to current and emerging technologies.

Network Engineering/Support: Efficient in planning, installing, and configuring software applications. Knowledgeable about resource management and network development. Vast understanding of routers, networks, and gateways. Ability to rebuild both laptops and desktops.

System Security/Continuity: Implement security strategies to support business needs and objectives. Maintain system through backup and recovery strategies.

Key Strengths: Provide valuable support to users and business processes. Manage infrastructure performance, and network stability. Implement and integrate hardware and software applications to increase b productivity.

Core Technologies:


UNIX, Windows XP/7/8; OS, Cisco Anyconnect, Web-Ex and SAP


MS Office (Word, Excel, Outlook, PowerPoint), Oracle, SQL Scripting


Active Directory LANDesk, Acronis10/16, G-parted, OMI/Remedy Platform


Master of Science in Technology and Innovation Management – 10/2017 - Current

North Central University, Minneapolis, MN

Bachelor of Science in IT Network Management – 1/2010 – 8/2013

Westwood College, Atlanta, GA

Avionics – 3/2009 – 12/2009

Aviation Institute of Maintenance, Atlanta, GA

US Army Ordnance – 1996-2002


McKesson / Judge Group, Atlanta, GA

Operations Support Specialist, 8/2018 – Present

Implement and monitor the operation of computer equipment; examine specifications, and approve input and output materials. Operate program controls, run diagnostics tests to address system issues, monitor panels and magnetic tape units.

Barco / Chase Professionals Inc., Atlanta, GA

Technical Support Specialist, 3/2017 – 4/2017

Copied and monitored gateways for user-friendly health care facilities database throughout the state of Georgia, allowing more accessible information for the consumer.

Qgistix, Atlanta, GA

Network Support Specialist, 1/2017 – 3/2017

Re-Imaged ADT electronic gateway devices for ADT that link the consumer security panel to lifestyle devices so information can be transmitted via the internet. Provided troubleshooting for network device connections.

NCR, Alpharetta, GA

IT Tech. Support Specialist, 11/2016 – 12/2016

Technologies: SQL Scripting

Supported remote cinema Point of Sale (POS) devices through problem identification and upgrades. Processed orders for system parts and scheduled Kiosk and box office repairs.

Criflending Solutions, Atlanta, GA

IT Specialist, 9/2014 – 11/2016

Technologies: Windows XP/7/8, Acronis, laptops and desktops

Interfaced with local users to setup, upgrade, and configure laptops, computers, and printers. Installed and upgraded software to proactively address issues. Analyzed and evaluated network and connectivity problems and recommend solutions. Imaged desktops and laptops for new hires, clients, and remote users, including, installation of security settings.

Computer Generated Solutions (CGS), Atlanta, GA

Technical Support Representative, 5/2014 – 9/2014

Technologies: Windows XP/7/8, 32 and 64bit OS, Lenovo products

Installed and analyzed issues with hardware and software, provided recommendations, scheduled services and repairs using remote services.

Westwood College, Atlanta, GA

System Administrator Assistant, 11/2011 – 7/2013

Technologies: Oracle, SQL scripting

Maintained networks and computing environments, specifically; hardware and software systems, applications software and configurations. Monitored and constructed email and virus protection software and installed new systems. Integrated new systems and hardware with existing network systems.

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