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Customer Service Representative

St. Louis, Missouri, United States
December 05, 2018

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Special Wilburn

Technical Support Specialist -Conduent

St. Louis, MO 63111 - 314-***-****

Personable and responsible individual with 7 years in retail and customer service. Solid team player with upbeat, positive attitude. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

•Energetic work attitude

•Strong organizational skills

•Courteous demeanor

•Sharp problem solver

•Active listening skills

•Strong communication skills

•Cash handling accuracy

•Ability to handle fast-paced environment

•Ability to handle/resolve problems


•Able to work in a fast paced environment


Technical Support

Conduent- St.Louis,MO Jan 2019 to Present

Walk customers through the process of installing the software on their machines and starting up the program for the first time. Help customers troubleshoot issues they encounter while using software and provide actionable tips to resolve the problem


Spanish Cove- St. Louis, MO - July 2016 to Dec 2018

Collected and kept careful records of rental payments. Handled customer service requests personally to verify they were properly handled. Managed all day-to-day activities involving tenants, subcontractors and property management. Managed overall tenant relations, including promoting tenant satisfaction. Maintained accurate and updated websites and printed materials. Worked with the owners to identify, develop and achieve community goals and objectives. Updated tenant and unit information to keep current in housing database. Conducted annual re-examination appointments and housekeeping inspections. Maintained tenant relations with regular tenant visits and phone calls. Acted as liaison between construction manager and tenant during build-out phase of tenant suite

Event Services Team

Fox Theatre - St. Louis, MO - April 2015 to July 2016

Effectively communicate with guests and clients throughout event. Set up and arrange décor, chairs, tables, linens, and buffets. Serve food and beverages to guests. Ensure that each table is constantly clean and guests are happy throughout event.

Ice Cream Server/Cashier

Bailey's Range - St. Louis, MO - July 2015 to July 2016

Greet customers, took orders and provided information on daily specials, ensure that work equipment is cleaned and properly maintained. Accepted payment form customers and made change as necessary


River City Casino - St. Louis, MO - August 2013 to April 2015

Greet and seat guest at tables according to guest preference and take availability. Provide guest with menus and inform guest of featured restaurant items. Coordinate with food server's, bus persons and other restaurant personnel in providing guest service.

Customer service Representative

TRC Staffing Services - St. Louis, MO - June 2013 to August 2013

Complete out bound and inbound call to assist customers with shipping issues and tracking packages. Placed new orders as customers requested.

Line Server

Chipotle Mexican Grill - St. Louis, MO - January 2012 to February 2013

Greet and serve customers with quick and efficient service. Served and prepared food constantly throughout the day. Anticipated and reacted efficiently to customer volume.

Team Member

Cold Stone Creamery - St. Louis, MO - November 2009 to December 2011

Organized and stocked ice cream inventory. Key holder responsible for store opening procedures. Check out customers and help customers with cake orders and ice cream purchases.


Bachelor of Science in Health Care Administration

Devry University Saint Louis - St. Louis, MO

January 2013 to Present

Associate in health

St.Louis College of Health Careers - St. Louis, MO

August 2011 to August 2012

Diploma in Medical Assistant

St.Louis College of Health Careers - St. Louis, MO

January 2011 to January 2011

High School Diploma

Normandy Senior High School - St. Louis, MO

August 2006 to June 2010

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