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Administrative Assistant Customer Service

Location:
Ottawa, Ontario, Canada
Posted:
December 05, 2018

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Resume:

ANDRÉIA BECKER DA SILVA

ac7vpo@r.postjobfree.com

*** - *** - ****

**** ******* ******, **** ****

K2A 3W5 Ottawa, ON

PROFILE

Over 4 years of experience with internal and external customer services. Maintained an excellent relationship with co-workers. Strong organization, time management, and multitasking skills. Attention to details, and fast pace. Always providing client support ensuring that all procedures maintained the values and code of conduct of the company.

Customer Service

Competent

Adaptable

Computer

PROFESSIONAL EXPERIENCE

QUALIFICA SERVICES 2014 – 2017

Outsourced Telecommunication Services: Internet, Cabo and Phone. Officer Administrative Assistant

• Answered calls, meet and greet clients.

• Sent and received deliveries and packages.

• Negotiated with suppliers by phone, email and brief meetings.

• Created, organized and shared documents on cloud services and archives.

• Always maintained a neat reception desk.

• Assisted all department with administration duties. DP HUMAN RESOURCES 2011 – 2013

Recruitment Agency

Receptionist / Officer Assistant

• Filled registration forms and instructed candidates.

• Answered and transferred calls to other departments.

• Organized employee’s documents in archives.

• Provided administrative support when requested.

• Recognized for paying attention to details and communication skills.

• Operated printers and scanners.

EDUCATION

Human Resource Management, UniCeuma - São Luis, MA, Brazil. 2012 – 2014 RELATED SKILLS

• Microsoft Word, Excel and PowerPoint.

• G Suite: Gmail, Docs, Sheets, Calendar, Hangouts and Drive.

• Skype, Dropbox and Social Medias.

LANGUAGES

• English and Brazilian Portuguese.



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