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Manager Service

Location:
Goa, 403731, India
Salary:
100000
Posted:
December 05, 2018

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Resume:

Gopinath Vyraperumal

Cell number : +91-895*******.

Email id : ac7vp8@r.postjobfree.com

Objective: To become most successful Food and Beverage Service Personnel in an esteemed organization.

Professional Experience :

April 2017 to present – Banquet Manager at The Leela, Goa reporting to the Food and Beverage Manager.

Handling banquet operations comprising of 35000 square feet of banqueting space in a 75 acre resort.

Recruiting, training and handling 30 team members.

Responsible for the maintenance of all banqueting spaces and equipment.

Coordination with internal and external customer to ensure seamless execution of each event.

Handled all HNI / Sr. Management events since April 2017.

Solely responsible for the management of banquet beverage inventory worth over INR 50 lakhs.

Responsible for Revenue budget of 12.5 Crores.

Working closely with the sales team to ensure exceeding monthly budgeted revnues.

Working with direct guests or EMC’s to ensure guest satisfaction.

Handling all guest complaints and service recoveries.

Maintaining harmonus relationships with all agents and EMC’s to ensure repeat / referral business.

Responsible for maintaining ensuring positive feedbacks from each group / event.

Initiated and excuted sit-down banquet dinners at the resort.

October 2016 to March 2017 - Asst. Restaurant Manager at ITC Welcome Hotel, Bengaluru.

Managed operations of All Day Dining Restaurant and Bar Operations of 120 covers.

Assisted the Food and Beverage Manager with payroll, inventory, and conducting interviews

Active involvement in the F&B budgeting process and on-going assessment of financial targets, profitability and forecasted departmental activities

Managed guest preferences database to create ‘moments of truth’ for the guests.

February 2016 to September 2016 - Restaurant Manager at Hot Pot China, Chennai.

Handled Daily operation of the Pan Asian Cuisine Restaurant (Japanese, Thai, Malaysian and Chinese) with a capacity of 70 covers.

Reponsible for business performance of the unit.

Analyzed and planned sales levels and profitability

Organized promotional events

Appraised personnel’s performance and provide feedback to keep them upbeat and productive

April 2013 to December 2015 - Food and Beverage Executive at The Oberoi, Dubai.

Managed daily restaurant operation of the All Day Dinning Restaurant - ‘Nine7One’ with a capacity of 150 covers.

Achieved qualitative and financial targets of the outlet in line with the company’s guidelines like personalized the service approach and efficient handling of guest’s enquiries for social gatherings and corporate events.

Recruitment, training, coaching and supervision of 22 service team members; individual development and target setting for all team members

Managed social media and Trip Advisor performance.

Maintained a close interrelation for the restaurants media presence with the related departments.

Prepared P&L of the restaurant on monthly basis.

April 2012 – March 2013 - Food and Beverage Supervisor at Taj Vivanta, Coimbatore

Managed 22 service team members.

Overachieved budget by anticipating and prioritizing customer needs while presenting quality service

Monitored and enforced all standards, policies and procedures.

Handled guest complaints, feedbacks and remedy actions.

October 2009 – March 2012 - Food and Beverage Assistant at The Oberoi, Amar Vilas, Agra.

Training Experience :

Six months industrial exposure training in Taj Residency, Cochin.

One month cross exposure training in Trident Bandra Kurla, Mumbai.

Computer Skills :

Proficient in OPERA, MICROS, PROTEL and Microsoft Office.

Educational Qualification :

Diploma in Catering and Hotel Management - SIHMCT,Trichy – 2009 - 82%

B.Sc Hospitality and Hotel Administration - Tamilnadu open university -2009 - 72%

Higher secondary - Bharath Matha Higher Secondary School, Ooty - 2006 - 79%

Achievements :

Exceded the MICE and Wedding Segment – Food & Beverage 2017-18 Target.

Positive service feedback from each event since April 2017.

Most recommended Manager to handle all VIP movements at The Leela Goa.

Started sit down dinners at The Leela Goa and successfully executed the same.

Certificate by the General Manager of The Oberoi, Dubai for an outstanding contribution to a successful.

Champion of The Oberoi, Amar Vilas, Agra for exceeding the guest satisfactions and Guest comments.

Personal Information :

Date of Birth: 21st August 1987

Languages Known: English, Hindi, Tamil and Malayalam

Referneces :

Mr. Nithil Baskar Mr. Sachin Shet,

Assistant Director- Food and Beverage General Manager

Grand Hyatt, Goa. Alila Diwa, Goa.



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