Brianna Victor

***** ***** *****

Orlando, FL ***24

407-***-****

ac7vp1@r.postjobfree.com

Objective: Exceptionally hardworking and focused Entry Level Office Assistant/Data Entry Clerk with a superior work ethic and customer service skill set. Superb multitasker able to handle a high volume of simultaneous clerical office tasks with the highest degree of professionalism and accuracy. Adept at fostering and sustaining cordial yet professional relationships with all coworkers supervisors and customers. Experience

August 2018 –Present – Sales Associate (Part-Time) Michaels Kors Outlet Orlando International

● Providing the highest level of customer service.

● Maintaining and organizing

● Complying with all sales related policies and procedures.

● Building and maintaining repeat clientele; utilize client book.

● Resolving all client problems and complaints quickly and effectively, ensuring client satisfaction.

● Adhering to work schedule, inclusive of time and attendance. Participate in all relevant training and development seminars, programs and meetings as directed by store management.

● Utilizing the elevated levels of sales and service to maximize sales performance June 2016-Present – Service Cashier (Part-time)

Universal Orlando, 6000 Universal Boulevard, Orlando, FL 32819

● Working on the Universal Revenue Operations Team at various locations, including both indoor and outdoor venues.

● Handle highly confidential information and sensitive matters.

● Monitor the status of legal issues and successfully meet deadlines.

● Handling cash, credit card, travelers’ checks, and discount transactions with the assistance of a POS (Point of Sale) register.

● Ensuring extraordinary guest service by providing positive interactions with guests in a friendly and courteous manner.

● Prepare, maintain, and update various reports and projects as requested. February 2016 - April 2016 – Fashion Consultant

A’Gaci LLC, 8001 S Orange Blossom Trail, Orlando, FL 32809

● Assisted management with the consistent execution of customer service and operational standards. Performed all operational duties related to the daily opening and closing of the store to include but not limited to inventory and trends both casual and formal.

● Managed and maintained all facets of daily operation of the location. Assigned tasks and monitored performance of employees to ensure policies and procedures of the store were followed. Ensured that employees were compliant. Page 1 of 2

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Ensured established safety practices and quality standards were maintained. Responsible for maintaining and inspecting standards as set by the Company.

● Trained and coached employees, explained performance and behavioral expectations, provided feedback and recognition. Conducted shift meetings and provided daily sales goals in support of the revenue plan. Reported behavior requiring discipline and documentation to the management team

● Gave feedback on inventory.

● Helped customers choose from selected styles/trends. March 2016- Present - Volunteer

Mennello Museum of American Art Indie Festival, Give Kids the World, Muscle Dystrophy, American Diabetes Association

● Assists Kids arts and craft station.

● Provide paint, clean smocks, and paintbrushes for kids at the freestyle paint station.

● Keep crowd hydrated.

● Layout flags for tent set up.

● Castle attendant.

Education

August 2017- Present

Valencia College East Campus - Associate of Arts: Psychology (pursuing PHD in Psychology).

August 2014 - May 2017

Freedom High School - High School Diploma

Skills

● Great customer service, maximize productivity, interpersonal communication, fast learner, creativity, Organized, good reading and comprehension.

● Great with numbers, mathematically.

● Leadership

● Patient & Understanding

● Proficient in Microsoft Word, Microsoft Excel, & Microsoft PowerPoint, as well as Google Docs, Google Sheets, & Google Slides.

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