Joseline G. Martinez-Hernandez

Bilingual: English/Spanish

***** ***** ****** *** *** Van Nuys CA 91405 ac7vj4@r.postjobfree.com

Cell: 213-***-****

HOUSE KEEPING MANAGER

Housekeeping Manager with 6 years of experience managing a 3-star and 5-star boutique hotels in Beverly Hills and West Hollywood. Responsible for managing daily operations including, scheduling, payroll, hiring, ordering room supplies, inventor, etc. Work closely with General Manager and Director of Engineering. Working on obtaining Certified Hospitality Housekeeping Executive (CHHE).

PROFESSIONAL EXPERIENCE

THE SUNSET TOWER HOTEL Sept. 2018 - Present

Housekeeping Manager

Oversee housekeeping, laundry, uniforms and honor bar departments

Responsible for departments budgeting

Responsible for payroll

Managing vendors and purchase orders

Oversee room cleanliness

Assist with interviews and training new employees

Assist with hotel renovations

THE HOTEL WILSHIRE, KIMPTON HOTELS 2016 - 2018

Director of Housekeeping

Responsible for administrating housekeeping and honor bar budgets

Managing vendors, purchase orders and contracts

Oversee room cleanliness

Responsible for hiring and training new employees

Responsible for Market Metric scores including; Medallia. AAA, Coley Shop

And others.

Monthly revenue meetings

Assist with opening and training for new properties

THE HOTEL WILSHIRE, KIMPTON HOTELS 2012 – 2016

Housekeeping Supervisor

Assisted in scheduling staff according to projected staffing requirements

Assisted with site visits and show rooms

Respond to guests request and complaints

Responsible for room inspections and VIP’s

THE HOTEL WILSHIRE, GREYSTONE HOTELS 2011 - 2012

Housekeeper

Cleaned VIP section

Cleaned 15-18 rooms per day

Trained new housekeepers

CAREER ACCOMPLISHMENTS

Employee Opinion Survey Scores (EOS) – 94% 2 years in a row.

Coley Shop Score (Secret shopper) – 100% room cleanliness in 2016, 2017 & 2018

3-time employee of the quarter (Housekeeping Supervisor)

EDUCATION

High School Diploma

University High School – Santa Monica, CA

SOFTWARE AND COMPUTER SKILLS

Windows XP, Microsoft Office, ADP Vantage, IHG Merlin, People Soft, Concuur, Buyefficiant, Market Place, JD Edwards EnterpriseOne, Opera, PMS, Hotsos

PROFESSIONAL AFFILIATIONS

American Hotel & Lodging Association – AHLA

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