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Customer Service Representative

Las Vegas, Nevada, United States
December 04, 2018

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Cynthia Dawson

Las Vegas, NV *****


Seeking employment as a customer service representative. I have over five years as a log in Tech with Sling, and WIndstream

Willing to relocate to: Los Angeles, CA - Summerlin, NV Authorized to work in the US for any employer

Work Experience

Intake Coordinator

Alorica - Las Vegas, NV

February 2017 to Present

Digital faxing and prior Auth and coding for medical faxes Intake Coordinator

February 2016 to Present

Responsible for Medicare/Medicare data entry and digital faxing for pre-approved and approved Medical patient's records.

Customer Service Representative

Skyes - Las Vegas, NV

June 2016 to October 2016

Answered inbound calls and assist AT&T & Direct TV Services customers with product and billing questions. Skilled at handling customers patiently and calmly. Aimed at understanding customers' concerns completely and providing them with plausible situations effectively. Proficient in handling inbound information calls with special focus on great customer service. Able to disconnected and/or reconnected Direct TV Services as requested by client. Combined Billing Specialist


February 2016 to October 2016

Customer Service Representative

GDH - TELPLEX - Las Vegas, NV

November 2015 to June 2016

Accept incoming and outbound calls from customer who are business to switch from AT&T to Telplex, the wholesale rate provider in the industry with AT&T. Customer Service Representative

Sellers Network - Las Vegas, NV

May 2015 to November 2015

Opened and closed deals for sellers. Main objective was to sell packets for customers who were selling their vehicle through Sellers Networks.

Tech at Home Support Agent

National Telecommunicating Inc - Boston, MA

January 2009 to January 2013

Customer service. Reconnect internet connections, processed billing, ensured connectivity was working and provided technical support.

Substitute Teacher

Lewisville Independent School District - Flower Mound, TX January 2002 to December 2004


Westside Academy - Los Angeles, CA

January 1984 to December 1994

Instruct students individually and in groups, using various teaching methods such as lectures, discussions, and demonstrations.

Adapt teaching methods and instructional materials to meet students' varying needs and interests.

Establish clear objectives for all lessons, units, and projects and communicate those objectives to students.

Establish and enforce rules for behavior and procedures for maintaining order among the students for whom they are responsible.


Associate in early childhood education

Los Angeles Mission College - Sylmar, CA

March 1994 to June 1996


combined billing

November 2017 to Present

Completed both classes of combined billing specialist Additional Information

Customer Service-oriented Call Center Representative.

Experience with heavy telephone calls and technical support.

Excellent verbal communication and listening skills.

Well-organized and competent

Money handling skills

5+ years of experience as elementary teacher

15+ years of experience as a special needs teacher, data entry clerk, at home technical support agent, billing and handling customer accounts.

Counseling mental health youth. Proficient with MS Word and Excel. Type 30-wpm multitasking and working two computer screens wpm.

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