KARMPREET KAUR

*** *. *** ****** ************, PA 19106 302-***-**** ac7vfy@r.postjobfree.com

EDUCATION

Wilmington University

MBA, Organizational Leadership & Healthcare Administration October 2017 Drexel University, College of Arts and Sciences Philadelphia, PA BSc, Psychology June 2014

MANAGEMENT EXPERIENCE

ProScribe National medical scribe management company San Antonio, TX Client Services Manager October 2016 – October 2018

• Developed strategic operational initiatives and identified new client opportunities in partnership with the Vice President of Operations

• Analyzed and utilized operational reports in order to project timelines, collect client feedback, and logistical details related to existing and future client needs

• Designed quality assurance metrics to satisfy client expectations and provide ongoing employee education and training

• Collaborated with internal and client leadership teams and also cross-departmentally to meet the set metrics for each client site

• Served as the first point of contact for real-time and routine communication for over 18 clients to provide support and solutions related to both day-to-day operations and long-term client goals

• Oversaw over 150 employees with support of 12 onsite supervisors to meet client staffing and workflow requirements Princeton Brain and Spine Neurosurgical practice serving Pennsylvania and New Jersey Langhorne, PA Assistant Manager of Operations June 2015 – October 2016

• Planned, evaluated and directed all patient care related operational functions including recruiting, training and ongoing education in partnership with the Practice Administrator

• Conducted operational assessments and implemented performance and quality improvement initiatives around best practices to streamline practice workflow

• Identified staff training needs and developed formal curriculum to optimize quality patient care with periodic training of the medical, nursing and clerical staff

• Streamlined patient intake process down to 5 to 20 minutes to minimize wait times and highlight focus on physician- patient interaction

• Organized and hosted weekly departmental meetings with medical director and practice manager to discuss current initiatives and process improvement strategies in sync with eClinicalWorks SCRIBE EXPERIENCE

Princeton Brain and Spine Princeton, NJ and Langhorne, PA Lead Scribe June 2014 to June 2015

ScribeAmerica St. Christopher’s Hospital for Children Philadelphia, PA ED Chief Scribe April 2012 – August 2014

LEADERSHIP & ACHIEVEMENTS

• Language(s): Punjabi and Hindi (bilingual proficiency)

• Activities: Alpha Kappa Psi – Alumni Relations Chair and Alumni Brother; Medecins San Frontieres (MSF) – Fundraiser Runner in NYC Marathon 2014; Philadelphia Animal Welfare Society (PAWS) - Volunteer; Court Appointed Special Advocate (CASA) - Volunteer