Accomplishments:

Continually drives for a “Customer Obsessed” outlook to focus more on what the end user/customer will use over detailed technical documentation and process

Influenced change by incorporating technologists into Product Teams to focus on continual delivery

Transformed project delivery for the Construction Management domain within Walmart from waterfall to Agile utilizing JIRA for Product tracking and reporting

Responsible for the creation and continual updating of the Roadmap for products in Walmart Real Estate - Analytics

Facilities the PI (Production Increment) meetings to align all area in Real Estate of up-coming deliverables.

Experience:

2017 – 2018 Walmart

Product Owner/Manager – Global Business Solutions

Instrumental in the organization of Data Scientists, technologists, and business area leaders to create statistical models bunded in user-friendly applications to assist with near real time decisions based on data

Promoted Agile thought processes and methodologies to promote more efficient ways of working and showing the progress of new work and enhancements through-out the division.

Responsible for the Road Map of products within the Property and Construction Management Areas within Walmart Real Estate

Accountable for the adoption of Jira for Product/Project and effort tracking for the division.

Continually interfacing with all levels of leaders within Real Estate to embolden my position as a Subject Matter Expert (SME) for my areas of responsibility.

2016 – 2017 Walmart

Sr. Manager Global Business Solutions

Introduced Agile methods to Real Estate domain to make team dynamics more efficient and improved project delivery

Collaborated with the Vendor Management Office for new ways to have contracts reflect the new Agile way of working

Directed the upgrade of the JD Edwards product to eliminate dependencies on End of Life technologies for all markets within the enterprise

Responsible for up to 10 direct reports for project deliverables, time tracking, and performance reviews

2011 – 2016 Walmart

Project Manager Walmart Technology

Responsible for the elimination of Internet Explorer 8 throughout the enterprise

Accountable for the Change Management process for the Office 365 rollout to including training and communications

Provided mentorship throughout Project Management Shared Services for those with less experience in project management

Supervised project teams in several areas throughout Walmart including: People Systems, Real Estate (WARP), Compliance, and Infrastructure

2007 – 2011 CAI/MTM Technologies

Systems Engineer / Project Coordinator

Project Coordinator for several high-profile IT projects for enhancing the customer experience

Implemented the current reporting structure for Technology Services for WSFS Bank

Facilitated meetings between IT and business line units to ensure technical solutions meet customer requirements

Implemented and maintained the central repository for client feedback, issues logs, knowledge articles and documentation for current and past projects

2009 – 2011 Split-Tech, LLC

Owner/Consultant

Lead projects for small businesses to enhance IT infrastructure

Provided consultations with customers on how best to configure personal or business networks

2005 – 2007 MTM Technologies

Systems Engineer / Project Coordinator

Supervised and provided leadership for continual wireless deployment and support for 200+ retail outlets for a Regional convenience store chain (Wawa Inc.)

Installed and maintained Network Operations for Wawa Inc. convenience store chain

Maintained vendor relations to ensure superior service and support levels

2005 – 2005 PC Network

Technical Team Lead/ Build Room Manager (Amtrak)

Managed and mentored up to seven technicians through a XP Professional deployment

Designed, planned, and implemented improved processes for XP Professional deployment project

Created technical documentation on changes to deployment processes and configuration of Citrix connections and software installation

2004 – 2005 Insource

Jr. Project Coordinator/Deployment Technician (Sunoco)

Met regularly with upper management to report on status of the project

Created and administered users within Active Directory

Updated SQL database with deployment data

2003 – 2004 Computertraining.com

Network Administrator / Trainer

Tutored students in all phases of becoming a Microsoft Certified Systems Administrator

Taught modules including Active Directory and Networking

Routinely serviced the network to maintain classroom and office connectivity

Administered Active Directory for students and office personnel

1997 – 2003 MBNA America

Financial Services

Educated and mentored fellow associates in the following departments: Fraud; Customer Assistance; Credit Acquisition

Frequently commended on ability to multi-task, from LAN (Tier 1) assistance to maintaining company standards within departments

Education:

Wilmington University

Bachelor of Science

Awarded 1998

References:

Available upon request

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