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Engineering Customer Service

Location:
St. Petersburg, FL
Salary:
55,000
Posted:
December 07, 2018

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Resume:

MELODY J. EMBRY

*** ******** ******* #**** **. Petersburg, FL 33716 859-***-**** ac7v9t@r.postjobfree.com Objective

Dedicated individual eager to apply academic qualifications towards a successful career as a Bioprocess Engineer. Education

B.S. Biosystems Engineering University of Kentucky 2010-2014 Coursework included computer-aided engineering, power engineering, fluid engineering, engineering design, circuits, physiology, biomedical engineering instrumentation, machine systems

● Pre-Biomedical Engineering emphasis: GPA 3.0/4

● Senior Design project – Researching ways to prevent the body from forming encapsulations around implant Master’s Biosystems Engineering University of Kentucky 2016-2018 Coursework included bioprocessing engineering, food processing, numerical analysis, statistics

● Bioprocessing Engineering emphasis: GPA 3.8/4

● Thesis – Evaluate the effects of particle size and culture time on the lignin degradation capabilities of Phanerochaete chrysosporium (white rot fungus). Measured the effectiveness of white rot fungus as a pretreatment of biomass compared to torrefaction pretreatment. Results were obtained by thermochemical conversion to bio-oil via pyrolysis or hydrothermal liquefaction. Work Experience

Applebee’s Lexington, KY: Sept. 2010-Sept. 2016

curbside person, host, cook, server, and bartender

● Neighbor Expert - Train new hires to Applebee’s standards for them to understand what is expected of them and to be able to better serve the guests.

University of Kentucky Lexington, KY: Summer 2012

research assistant with professor in the lab to help with algae research

● Sterilized lab equipment, prepared urea media for algal growth, conducted assays

● Examined algae growth across various pH levels for the use of carbon sequestration P.F. Chang’s Lexington, KY: Sept. 2016-Present

server

● Certified Trainer - Help with new hires to understand the P.F. Chang’s ways to help run a smooth shift and to effectively serve the guests to entice them to return. Skills

● Applied Microsoft Word and PowerPoint to present research and data while Excel was used to calculate and graph data

● Utilized statistical tools and technical programs such as Matlab and SAS to gather information and interpolate data to formulate results

● Refined lab sterilization to aid in microorganism growth in a 10L fermenter and exposed to troubleshooting lab equipment

● Developed a prestigious customer service expertise that assisted in further developing both problem solving and team-building skills

● Successfully collaborated with fellow team members for research and projects, also took responsibility for leading the team and keeping the pace



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