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Customer Service Sales

Phoenix, Arizona, United States
December 06, 2018

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Sierra S. Eckroth



I want to obtain a responsible and challenging position with a progressive company where my talent and ability will have valuable application and utilization of my opportunity for advancement in the firm. WORK EXPERIENCE

Teletech Telesales/ United Healthcare Phoenix, AZ 08/23/2018- Current Licensed Health Insurance Sales Agent

● Obtained health insurance license through this employer

● Answering inbound consumer calls for plan inquiry

● Helping seniors navigate through their healthcare options & determining enrollment eligibility

● Educating consumers on medicare advantage & prescription drug plans for the 2019 year Circle K Avondale, AZ 01/30/2018- 08/2018

Customer Service Representative

● Greet customers as they enter the store

● Communicating effectively with customers to ensure that they received exceptional customer service

● Responsibly handling cash, credit, and debit transactions

● Resolving customer complaints effectively and professionally

● Answering phone calls for any inquiries from potential customers Strong communication between management as well as coworkers Culvers Avondale, AZ 05/2015-05/2016


● Greet customers as they arrive

● Maintain sanitation, health, and safety standards in work areas

● Communicated clearly and positively with coworkers and management

● Handled currency and credit transactions quickly and accurately

● Verify that prepared food meets requirements for quality and quantity

● Resolved complaints promptly and professionally

● Cross-trained with team members to ensure seamless service

● Took initiative to find extra tasks when scheduled duties were completed Avondale Cleaners Avondale, AZ 03/2014-06/2014


● Receiving soiled, stained clothes from customers and issuing them a return receipt

● Sorting the received clothes as per their fabric and need for applying chemicals

● Drying the clothes using appropriate methods and removing the stains with the help of proper chemical

● Received clothes for alterations and issue return receipt

● Measure hemlines for customer and prepare clothing for alterations EDUCATION

Primavera Online Online, AZ

High School Diploma, Dec 2017


Sales Analysis

● Trained in health insurance sales 08/2018

● Arizona Health Insurance License 09/2018

● Also currently licensed to enroll individuals into health insurance plans in 15 other states including AZ

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