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Administrative Assistant Customer Service

Calgary, Alberta, Canada
December 06, 2018

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Arlene Aguirre 403-***-****

Administrative Assistant

Friendly Flexible I Reliable


Experienced Administrative Assistant with over five (5) years of experience. Self-motivated individual who takes the initiative, observes rules and is accountable for results. Strong organizational skills, and a keen attention to details. Easily prioritizes work when under pressure with the ability to adapt quickly to the changing needs of the team. Loyal employee who is quick to learn and consistently promoted to higher levels of responsibility.

Highlights of Skills & Qualifications:

Administrative and Reception

Maintained a flexible and adaptable mindset to fast changing priorities

Greeted clients with a professional manner and directed them in the right direction or to the appropriate services

Distributed incoming and outgoing mail and courier deliveries to the respective departments with efficiency

Prepared travel arrangement,reimbursed travel expense report

Coordinated general office duties including filing, scanning, printing, faxing and data entry

Ordered office supplies for six departments with a focus on fulfilling requirements balanced with budget restrictions

Maintained office cleanliness on a regular basis to create an environment that was conducive to productive work

Ensured customer satisfaction by providing friendly, helpful and efficient service to over 60 customers per day

Answered a multi-line phone system and provided friendly assistance to create a positive first impression for the company

Oversee calendar and schedule of executive

Financial Services

Prepared invoicing and collected payments from clients with a focus on accuracy

Issued checks for payments

Professional Skills

Proficient in multiple computer programs, with the ability to learn new software quickly

Intermediate to advanced skills in Microsoft Office including Word, Excel, Power Point, and Outlook

Employment History:

Administrative Assistant, (Practicum),

Government of Alberta, Alberta Works,Calgary 2018

Performed a variety of administrative and clerical tasks

Maintained computers and manual filing system

Customer Service Experience, (Food Server)

Pacific Hut Restaurant, Calgary AB 2011- Present

Process payments using debit machine (accepted Visa, Mastercard, Debit, and Cash)

Informed customers on new products and pricing

Human Resources Assistant

Homeworld Shopping Corporation, Makati 2011

Ability to maintain highly confidential information

Prepared report on unused vacation leave and sick leave

Administrative Assistant

Homeworld Shopping Corporation, Makati 2000

Self-motivated, positive work ethic, and the ability to function independently and in a team

Prepared travel arrangement and reimbursed travel expense report


Administrative Professional Certificate, 2018

Bow Valley College – Calgary, AB

Bachelor of Science, Major in Banking and Finance 1998

Pampanga Colleges – Macabebe, Pampanga

High School Diploma

Pampanga Colleges – Macabebe, Pampanga 1994

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