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Manager Sales

Broken Arrow, Oklahoma, United States
December 06, 2018

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James J. Seiter

Tulsa, OK *****

Cell: 918-***-****

Business Analyst / Technical Consultant

Unifying Business Stakeholders with IT Communities

Professional Summary

Blended Business Analyst and Technical Consultant experienced in applying Agile project methodology with exceptional oral and written communication skills applied through the full System Development Life Cycle (SDLC).

Management of project requirements with internal business stakeholders and external customers to assure on-time deliverables and proper notification to appropriate personnel regarding project status, staging and associated business owner inquiries.

Validation of business stakeholder functional and technical requirements with effective communications for elicitation, analyzing, and specifications review with proficiency extending a wide spectrum of business application support activities.

Optimizing business processes with experience in design, development, configuration, testing, and implementation supporting integration and deployment across multiple business entities.

IBM Service Excellence Award for achieving significant customer satisfaction goals as Business Applications Analyst / Technical Lead administrator in $2.5 billion divestment sale of refinery operations.

Core Competencies

Strong Client Focus

Team Leadership

Training Development

Knowledge Mentoring

Excellent Communications

User Story Development

Adaptive Change Mgmt.

Team / Independent Worker

Procedural Development

Technical Specifications

Presentation Skills

SQL Data Query

Requirements Definition

Process Optimization

Test Plan Execution

Professional Experience

LNT Infotech / ConocoPhillips 09/2018 - Present

Senior Technical Consultant

Robotic Process Automation (RPA) lead liaison gathering precisive business and keystroke information to present in formal Process Design Documents (PDD) ensuring key dependencies are defined.

Active participate in application development validation and quality assurance (QA) efforts with business and development representatives for production migration sign-offs.

Mentoring, coaching, and providing assistance to leverage knowledge of business objectives for assessing areas of opportunity to enhance business processes.

Change Healthcare 07/2018 – 09/2018

Project Coordinator

Facilitate customer and internal communications for planning, managing, tracking, and reporting of project activities for system migration of healthcare clients from the legacy to the new claim processing system.

Proactively monitor project status, schedule, scope, quality assurance, issues, risks, and dependencies.

TruGreen 02/2018 – 06/2018

Outside Sales Specialist

Sales of residential lawn care services including weed control, fertilization, and insect & mosquito control, as well as specialized services tailored to meet the needs of customers while achieving weekly sales goals.

Top 10% weekly sales leader multiple times against legacy and new-hire sales team.

Detailed customer service review with attention to customer retention while focusing on customer needs to provide premium service results.

First Watch 03/2016 – 02/2018

Project Manager - Facilities Maintenance

Facilitated 18% savings in materials procurement and management oversight of contractor goods and services for recent interior remodeling, and equipment upgrade installation or repair.

Assessment of vendor and contractor documents involving cost, scope of work, materials, and completion estimates for accuracy, and presentation to general manager for approval.

Quality assurance reviews of completed work to assure services have met contractual requirements with signature, finalization, and submittal of closure documents to general manager for contract payment.

Maintain exceptional supplier and contractor communications, enhancing prospects for future business needs and customer referrals.

IBM Business Consulting Services 10/2000 – 11/2015

Business Applications Analyst – Solutions Development

Clients: British Petroleum (BP), Marathon, INEOS, T-Mobile, Smith & Wesson, PJM Energy, AMGEN

Business applications analyst leading developments with project management in defining functional and technical delivery requirements for SAP FI/CO AP/MM through obtaining and defining of business requirements and strategies.

Service Excellence Award recipient for participation in $2.5 billion divestment sale of refinery operations achieving critical milestones. Migration lead for AP procurement workflow component to new SAP client.

75% reduction in turnaround time on user-submitted requests from 1 day to average 2 hours.

40% decrease in time-gap from the time of ticket receipt in the tracking system to user notification.

Proactive participation in multiple client engagements including new developments, enhancements, maintenance, and migration projects providing team mentoring communications at all levels of staff and client organizations with decision-making feedback on development statuses.

Configuration, data analysis and mapping, development, root-cause analysis, defect resolution, pre-

implementation QA assurance, and post go-live supporting business stakeholder activities.

Analysis and removal of ambiguous requirements to reduce duplication and risk to project delivery processes allowing streamlined applications development during project delivery processes.

Thorough user requirements solicitation providing business, technical requirements and training documentation to project management, business stakeholders, and technical staff.

Process lead for requirements development, QA testing, pre-implementation support, user training, and providing significant contributions on production cutover, subsequent post go-live stakeholder support.

Key point testing lead and technical contact for all FI/AP application support, OSS inquiries, troubleshooting problem tickets, application patches, and release management support.

Subject Matter Expert (SME) successfully working high priority/visibility accounts payable tickets.

Saint Francis Health System 01/1999 – 10/2000

SAP R/3 Senior Programmer/Analyst

Technical lead responsible for the management and development of AP/MM implementation standards and migration guidelines to assist in the uniform definition of development standards.

Lead development in the construction of interfaces and constructing technical design documents for data migrations from legacy systems into the SAP R/3 environment.

Assumed duties as Electronic Data Interchange and FAX developer for outbound purchase orders.

Education: Tulsa Community College

Associates Degree in Applied Science Major: Computer Programming Minor: Business Administration

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