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Customer Service Manager

Phoenix, Arizona, United States
December 03, 2018

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Rhonda Kay Fyfe

***** *. **** *** *******, AZ ***85

602-***-**** e-mail

1) Communication studies at California State Long Beach is where my time was spent in 2014 thru 2016. I attended Long Beach City College from 2009 to 2014 and then transferred to California State University.

Below is a list of achievements.

2) Leadership skills: How to effectively be part of a team while still being professional and keeping the team going in the right direction. The ability to take a team from "getting the job done" to "surpassing every goal and expectation with flying colors" requires an understanding of the difference between what it means to manage a group of people and lead a group of people. The leaderships style focused on in my last two years were Charismatic Leadership, having the ability to inspire, stay positive and creating excitement with enthusiasm within team members is an enormous benefit for any leader.

3) Democratic / Participative Leadership. Taking a balanced approach to completing tasks. This is including team members in the decision - making process. Being creative while problem solving.

4) Event planning: How to effectively organize an event from non-profit to profit, strategically setting up and tearing down any event.

5) Cultural Studies: Leaning different cultures is an innovative interdisciplinary field of research and teaching that investigates the ways in which "culture" creates and transforms individual experiences, in every-day life. Social relations and power. This research helped me to understand the different cultures and how they communicate non-verbal and verbal.

6) Social Media: How it is used to effectively get a job done while, developing new relationships.


To secure a position in which I can utilize my skills in office managing, administrative, and customer relations.


California State University Communication Studies expected to graduate Winter Semester of 2019 online. GPA 3.0

Long Beach City College AA in Communication Studies Graduated Spring 2014 GPA 3.5


Highly dependable, self -starter, team oriented, excellent customer service and organization skills.


Familiar with all office equipment including fax, copiers, storage, filling etc.

Reliable transportation

Available to start immediately


Windows, Solomon Accounting Software, Microsoft Excel & Word, Coma Lotus, Sap 400, Sap LSO,

Out- look, QuickBooks

1 Final Touch Cleanup, LLC 08/2016 presently still on board

Assistant to CEO

Successfully convert calls into sales appointments.

Accounts payables, accounts receivables.

Handle all banking inquires, deposits. balances, month end totals.

Submit quarterly and year end taxes.

Collect on past due accounts.

Maintain work vehicles.

Order office supplies

Optimal Organization.

Mountain LTD (AT&T) Temporary Assignment 01/2009 ended in April 2009

Training Transportation. Administrative Tustin, CA

Verified corrected and closed out daily rosters from training instructors.

Scheduled and created new classes for training sessions.

Worked heavy in the Sap LSO data base researching, changing scheduled classes, dates and times.

Corresponded with students and managers.

Data entry

Just Right Plumbing 04/2008 to 07/2008

Office Manager/ Assistant to the General Manager Los Angeles, CA

Successfully converted calls in to sales appointments.

Accounts payables, accounts receivables with the program quick books.

All banking inquiries, deposits, balances, month end totals, (collections on previous work)

Payroll turn totals in to ADP / Workman’s Comp, quarterly taxes.

Legal cases, court dates, Insurances, registrations

Scheduled meetings, appointments, updated calendars

Order supplies, reorganized office to work more efficiently. Great customer service and relations.

R/S Service & Supply 01/12/2007 to 02/14/2008

Administrative Assistant/Sales Lead Coordinator El Mirage, AZ

Worked with the general manager and supervisors. Coordinated weekly scheduling for all sales people.

Successfully converted calls in to sales appointments. Created price sheets to assist in the sales department

Followed up with customers on every situation (problem solving). Worked with blue prints, estimators, and typed bids.

Prepared spread sheets for field meetings, maintained all office equipment, maintained inventory, ordered office supplies.

Achievements: Restructured the blue print department to work more efficiently

Successfully made a (company book) to track and reflect history.

Dynco Manufacturing 04/2005 to 11/2006

Office Manager Phoenix, AZ

Directed all incoming calls, prepared all documents for international shipping.

Company payroll (100 employees)

Printed daily invoices, batched and cost coded all received invoices.

Received and entered checks in to the system quick books, to reflect customer’s balance.

Received and prepared daily checks for deposit

Contacted customers in a timely manner on balances past due

Entered invoices in to proper accounts and prepare daily reports.

Prepared daily profit & loss reports for each supervisor and manager.

Prepared bids, and typed quotes for the President of the company.

Rinker Materials 02/2004 to 12/2004

Customer Service / Order taker Phoenix, AZ

Placed cement and aggregate orders.

Assist in product materials, followed up on existing orders for corrections and conformation.

Dispatching incoming calls, added new accounts and worked with sales department

and quality control concerning commodities and final sales.

Strong communication and problem resolution, great customer service and relations.

Western Home Transport 02/2002 to 02/2004

District office manager Glendale, AZ

Managed all aspects of the Western regional office to include hiring employees.

Responsible for dispatching and scheduling both local and interstate loads.

Billing and collections on all existing accounts.

Maintained and set up new accounts.

Interfaced with MVD for obtaining, tracking and the distribution of transportation permits.

Checked and batched invoices to the corporate office.

Tracked and prepared all payroll.

Responsible for all sales in the Western region. Strong communication skills, great customer service, and relations.

Achievements: Opened up a new office for the company. That included regular meetings with the City. And designing my own blue print for guide lines, and permits, on the construction and regulations on the property.

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